SandyLion Posted September 11, 2013 #951 Share Posted September 11, 2013 [quote name='BEAV']Does this mean you were on the Aug 16 sailing that started out "normally" vs. a totally cancelled sailing?[/quote] Yes, that's right. It started out normally.... Link to comment Share on other sites More sharing options...
SandyLion Posted September 11, 2013 #952 Share Posted September 11, 2013 [quote name='Orator']What is included in the 12.55% that's not being covered?[/quote] It's all apparently port charges for Vancouver and Ketchikan - Vancouver where we got on and Ketchikan where we were and were and were ;-(. They don't have a breakdown of what each port should be although I don't understand why since they knew what to give us back to the penny. I don't know if we are being charged for Ketchikan on a daily basis either. Anyone know? Link to comment Share on other sites More sharing options...
Orator Posted September 11, 2013 #953 Share Posted September 11, 2013 [quote name='SandyLion']It's all apparently port charges for Vancouver and Ketchikan - Vancouver where we got on and Ketchikan where we were and were and were ;-(. They don't have a breakdown of what each port should be although I don't understand why since they knew what to give us back to the penny. I don't know if we are being charged for Ketchikan on a daily basis either. Anyone know?[/QUOTE] It has been my experience that taxes and port charges for missed ports have been refunded. This happened with our cruise that missed Israel. Since you embarked and disembarked at the ports named taxes and fees would not normally be refunded. Form what I have read I believe that Celebrity, at least in terms of compensation, was fair. The arrangement of flights apparently was a mess. Sorry you had to experience what you experienced. Link to comment Share on other sites More sharing options...
CPT Trips Posted September 11, 2013 #954 Share Posted September 11, 2013 In press releases, X said they would issue full refund to those pax . . . They now seem to be quibbling over the meaning of "full." Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted September 11, 2013 #955 Share Posted September 11, 2013 [quote name='CPT Trips']In press releases, X said they would issue full refund to those pax . . . They now seem to be quibbling over the meaning of "full."[/quote] Yes, the accountants and lawyers are involved now.:D Link to comment Share on other sites More sharing options...
SandyLion Posted September 11, 2013 #956 Share Posted September 11, 2013 [quote name='Orator']It has been my experience that taxes and port charges for missed ports have been refunded. This happened with our cruise that missed Israel. Since you embarked and disembarked at the ports named taxes and fees would not normally be refunded. Form what I have read I believe that Celebrity, at least in terms of compensation, was fair. The arrangement of flights apparently was a mess. Sorry you had to experience what you experienced.[/quote] I'm okay with missing a port or two and getting a small refund but I think $248 (not just $67) that I paid for the two of us should be refunded since we just got on to the ship and then only got to port one. It's not like we had the whole cruise and missed a port or two. It sounds like they've given us back our "full cruise fare" to the public but they haven't. We're going to have to pay this amount to go back on that same itinerary next year. And you are right the arrangements of flights was awful. Fortunately, one person (and isn't it usually like that) helped us out in the end after being told all sorts of things that they couldn't follow through on and that we relied on. Link to comment Share on other sites More sharing options...
Guest Snorkelbunny Posted September 11, 2013 #957 Share Posted September 11, 2013 It's been three weeks since my sailing was cancelled. I was told my cruise fare would be refunded "within three weeks". I was feeling little more than resigned to a bad situation. Now I'm quickly becoming livid. I really hope Celebrity refunds my money no later than today. Link to comment Share on other sites More sharing options...
nana541 Posted September 11, 2013 #958 Share Posted September 11, 2013 [url]http://www.seatrade-insider.com/news/news-headlines/new-pod-installed-celebrity-millennium-to-exit-repair-dock.html[/url] In case anyone is interested, Milly is scheduled to leave dry dock today. Hope the link works! Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted September 11, 2013 #959 Share Posted September 11, 2013 [quote name='Snorkelbunny']It's been three weeks since my sailing was cancelled. I was told my cruise fare would be refunded "within three weeks". I was feeling little more than resigned to a bad situation. Now I'm quickly becoming livid. I really hope Celebrity refunds my money no later than today.[/QUOTE] The question in this day and age is why does it take that long? It is unacceptable! Link to comment Share on other sites More sharing options...
aviarykeeper Posted September 11, 2013 #960 Share Posted September 11, 2013 Our party was to be on the Aug 23rd sailing, and as of this date, I have received nothing in the way of credit to my card. I have submitted "air change fees" to be refunded ($200.00 per person as I understand it) by mail as instructed by my TA, and sense that it will take some time to process that. Originally, I was told by my TA that the refund would come within 3 weeks; we're getting pretty close to that date now.......will keep you advised. Link to comment Share on other sites More sharing options...
deise17311 Posted September 11, 2013 #961 Share Posted September 11, 2013 It's been three weeks since my sailing was cancelled. I was told my cruise fare would be refunded "within three weeks". I was feeling little more than resigned to a bad situation. Now I'm quickly becoming livid. I really hope Celebrity refunds my money no later than today. It's amazing when I was posting religiously about my frustration and anger when our cruise was canceled 8/23, I was flamed on these boards without mercy...it's nice to see others coming forward to express frustration... Of course we as well have received no refund...just like the bank...if you owe them money it takes seconds to grab it, days to refund if they make a mistake... Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted September 12, 2013 #962 Share Posted September 12, 2013 http://www.seatrade-insider.com/news/news-headlines/new-pod-installed-celebrity-millennium-to-exit-repair-dock.html In case anyone is interested, Milly is scheduled to leave dry dock today. Hope the link works! Thanks, and the link works.:D Link to comment Share on other sites More sharing options...
Rhoo26 Posted September 12, 2013 #963 Share Posted September 12, 2013 I posted this on the Compensation link but since there isn't much activity I thought I'd ask here as well. Just spoke to Celebrity and we already got back the taxes/port charges on board - about 33 dollars so all that we will be getting back is what we paid for the cruise fare. That's not what I understood at all but I guess "full refund of the cruise fare paid" means just that. Since Vancouver is an expensive port we are getting so little back and they do not have a break down on what each port charges. Not too happy about this. It means I'm only getting back 88.45% of what I paid. I think it's unfair. Anyone else think so and have you gotten any different results? Thanks. I can't locate the compensation link. We're still waiting to see what we'll get refunded; as we were on our first land tour day when the cruise was cancelled. So, we'll only revive a refund for the cruise portion & have no idea what that will be. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted September 12, 2013 #964 Share Posted September 12, 2013 I can't locate the compensation link. We're still waiting to see what we'll get refunded; as we were on our first land tour day when the cruise was cancelled. So, we'll only revive a refund for the cruise portion & have no idea what that will be. I hope they compensate you well and soon, it would have been a real dissappointment for you having your holiday disrupted.:D Link to comment Share on other sites More sharing options...
sandyss Posted September 12, 2013 #965 Share Posted September 12, 2013 I can't locate the compensation link. We're still waiting to see what we'll get refunded; as we were on our first land tour day when the cruise was cancelled. So, we'll only revive a refund for the cruise portion & have no idea what that will be. Compensation Thread. http://boards.cruisecritic.com/showthread.php?p=39933508#post39933508 Link to comment Share on other sites More sharing options...
Guest Snorkelbunny Posted September 13, 2013 #966 Share Posted September 13, 2013 It's been three weeks since my sailing was cancelled. I was told my cruise fare would be refunded "within three weeks". I was feeling little more than resigned to a bad situation. Now I'm quickly becoming livid. I really hope Celebrity refunds my money no later than today. Happy to report that I did receive full payment credited to my card. Such a relief! Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted September 13, 2013 #967 Share Posted September 13, 2013 Happy to report that I did receive full payment credited to my card. Such a relief! Excellent, great news for you, now you can book your next cruise.:D Link to comment Share on other sites More sharing options...
deise17311 Posted September 13, 2013 #968 Share Posted September 13, 2013 We have not received any $$ from our 8/23 sailing and I am starting to get pissed off again...seriously, if we are not refunded by Monday I am going to blow....please refrain from positing to me how they are working hard etc...I get it, however I guess more staff needs to be brought in to get these refunds done. I'm sick of this already...GIVE ME MY MONEY BACK!!! Link to comment Share on other sites More sharing options...
Cindy Posted September 13, 2013 #969 Share Posted September 13, 2013 We have not received any $$ from our 8/23 sailing and I am starting to get pissed off again...seriously, if we are not refunded by Monday I am going to blow....please refrain from positing to me how they are working hard etc...I get it, however I guess more staff needs to be brought in to get these refunds done. I'm sick of this already...GIVE ME MY MONEY BACK!!! I absolutely agree! I understand there are steps that have to be taken to trigger refunds, but it seems to me that refunds should be completed by now...it's been over 3 weeks since the cruises were cancelled. Link to comment Share on other sites More sharing options...
CPT Trips Posted September 13, 2013 #970 Share Posted September 13, 2013 I can only wonder how many payments they processed in that time. Link to comment Share on other sites More sharing options...
deise17311 Posted September 13, 2013 #971 Share Posted September 13, 2013 I called today...they said the 8/23 was going to be the last refunds because it washer complicated with people being on cruise tours etc...well, I was not on a cruise tour!!!! Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted September 13, 2013 #972 Share Posted September 13, 2013 I called today...they said the 8/23 was going to be the last refunds because it washer complicated with people being on cruise tours etc...well, I was not on a cruise tour!!!! Sent using the Cruise Critic forums app It must be so frustrating for you. It is out of your control, so all I can say is 'keep calm and carry on'.:D Link to comment Share on other sites More sharing options...
tinabinab Posted September 13, 2013 #973 Share Posted September 13, 2013 I called today...they said the 8/23 was going to be the last refunds because it washer complicated with people being on cruise tours etc...well, I was not on a cruise tour!!!! I feel your pain. We were on the Aug 16th sailing and have received nothing. When I finally called today, I was told that the refunds for our online TA "group" were processed around the 28th but they could not give me any specifics about mine. I have to go through the TA to find out what is going to be refunded and when. I have sent an email, but my frustration is beginning to grow. Looking ahead, I think we have decided to try again for Alaska in 2014. Those first three days were awesome and I feel like it was only going to get better. I'm not sure I want to set foot on Millennium again, but still really like her itinerary better. Plus we had an awesome room (7199). It would be incredible if we could get that again... Link to comment Share on other sites More sharing options...
varoo Posted September 13, 2013 #974 Share Posted September 13, 2013 I absolutely agree! I understand there are steps that have to be taken to trigger refunds, but it seems to me that refunds should be completed by now...it's been over 3 weeks since the cruises were cancelled. ......... especially when you consider that they require passengers to pay for the cruise in full 75 days in advance. So they are able to process payments immediately, but are still unable to process refunds 3 weeks after cancellation. :confused: Link to comment Share on other sites More sharing options...
gblotter Posted September 13, 2013 #975 Share Posted September 13, 2013 Looking ahead, I think we have decided to try again for Alaska in 2014. Those first three days were awesome and I feel like it was only going to get better. I'm not sure I want to set foot on Millennium again, but still really like her itinerary better. Plus we had an awesome room (7199). It would be incredible if we could get that again... Yes - Millennium does have a better Alaska itinerary. But after reading here on cruisecritic about the long history of mechanical problems with the Millennium-class ships, we have opted instead to book the Solstice cruise out of Seattle on August 8, 2014. I'm afraid I am done with Millennium. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.