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Shareholder On Board Credit DENIED!

John&John

By John&John,
in Carnival Cruise Lines

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CCLMischelle

CCLMischelle

Posted
Posted

Hi Everyone,

 

I apologize for the confusion, we will still honor onboard credits for our shareholders.

 

If you had submitted a request and had it denied, please resubmit it so we can apply the credit for you.

 

Thank you,

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Jimmy Geegitz

Jimmy Geegitz

Posted
Posted
Hi Everyone,

 

I apologize for the confusion, we will still honor onboard credits for our shareholders.

 

If you had submitted a request and had it denied, please resubmit it so we can apply the credit for you.

 

Thank you,

 

Mischelle can you post the e-mail address and fax # for submitting requests?

Thanks

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FirstAlto

FirstAlto

Posted
Posted
This was my most recent experiences....

 

Cruised on the Pride in July for my casino free interior cruise - upgraded to balcony for $120.00 = $100.00 stockholder was applied.

 

Cruised on the Pride in August for my casino free interior cruise - upgraded to balcony for $120.00 = $100.00 stockholder was applied.

 

I also would be very disappointed if this becomes another cut back:mad:

 

Is anybody but me having a problem with this ???

I think if you are cruising with such a reduced rate there should be NO price deductions for ANY reason - and no, this is not because I am a Ravens Fan :D

Come on Carnival -'use some common sense - oh wait, it's Carnival we are discussing LOL

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PittsburghGirlee

PittsburghGirlee

Posted
Posted
Is anybody but me having a problem with this ???

 

I think if you are cruising with such a reduced rate there should be NO price deductions for ANY reason - and no, this is not because I am a Ravens Fan :D

 

Come on Carnival -'use some common sense - oh wait, it's Carnival we are discussing LOL

 

 

No need to have issues with this...spend the $3,500.00 on 100 shares like I did and you can also enjoy the same perks...

 

Regardless of which football team you sadly choose to represent ..... <insert smirk here>

 

 

Sent from my iPad using Tapatalk

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Jimmy Geegitz

Jimmy Geegitz

Posted
Posted
No need to have issues with this...spend the $3,500.00 on 100 shares like I did and you can also enjoy the same perks...

 

Regardless of which football team you sadly choose to represent ..... <insert smirk here>

 

 

Sent from my iPad using Tapatalk

 

The New England Patriots are the best!!

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richkinkade

richkinkade

Posted
Posted

For anyone who believes that Carnival's rules about this are clear, could you please tell me what "certain price programs" means?

 

To me, it means some price programs qualify and some others (unspecified) do not.

 

As an aside, I emailed a request for an OBC yesterday and it was confirmed today.

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winddawn

winddawn

Posted
Posted
I've just received my shareholder OBC. :)

 

I'm hoping this means they've reexamined that new policy and have decided to go back to the previous policy.

 

I've asked for clarification..... we'll see

Glad to hear you have a favorable outcome, John. I hope that the Guest Administration Coordinator Digna Alvarez that sent you the original denial email has been retrained. At least we all know now that if that person sends us a denial that we should resubmit. It still sounds to me like this is a personnel issue and not some new interpretation of the long-standing policy since everyone else posting on this thread has received their shareholder credit with their reduced fares. This situation is very similar to the experiences many of us have had when calling Carnival's 800 number where one person will deny a customer service request, and then a second call provides resolution.

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UpstateCruizer

UpstateCruizer

Posted
Posted (edited)
Glad to hear you have a favorable outcome, John. I hope that the Guest Administration Coordinator Digna Alvarez that sent you the original denial email has been retrained. At least we all know now that if that person sends us a denial that we should resubmit. It still sounds to me like this is a personnel issue and not some new interpretation of the long-standing policy since everyone else posting on this thread has received their shareholder credit with their reduced fares. This situation is very similar to the experiences many of us have had when calling Carnival's 800 number where one person will deny a customer service request, and then a second call provides resolution.

 

In the past what I've seen with Carnival is when these "mishaps" happen and a quick retraction followed by a business as normal.........it's not long before something official is released stating they are clarifying policy. I sure hope that's not the case but I wouldn't be shocked to see it. There may even be someone that questions John and receives the "Nothing has changed and of course we will still provide this brilliant benefit to our most loyal shareholders" type response.

 

Just sayin that this type of situation in the past tends to play out just as I mention up above. Now I can totally see why certain fares that may be free, almost free would be excluded from the shareholder credit. However if there are changes I hope that it doesn't include actual fares where people are paying for the actual cruise. I book ES rates for every cruise and from what I've experienced on my upcoming cruise is little to no price drops on my inside cabins. I'd hope that I'd still receive my shareholders credit.

Edited by UpstateCruizer
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FirstAlto

FirstAlto

Posted
Posted
No need to have issues with this...spend the $3,500.00 on 100 shares like I did and you can also enjoy the same perks...

 

Regardless of which football team you sadly choose to represent ..... <insert smirk here>

 

 

Sent from my iPad using Tapatalk

 

I do own the shares, and get shareholders OBC - but that is for cruises I have paid a lot of my own money for - not a free casino cruise !:rolleyes::rolleyes:

 

Jane

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PittsburghGirlee

PittsburghGirlee

Posted
Posted
I do own the shares, and get shareholders OBC - but that is for cruises I have paid a lot of my own money for - not a free casino cruise !:rolleyes::rolleyes:

 

 

 

Jane

 

 

So if you did receive these prices with the OBC I am quite sure you would not be making a stink....I am assuming that you would refuse the stockholders OBC... <insert YEAH RIGHT>

 

Niiiiiiiiiice.....[emoji122][emoji122]

 

GREEN is not a good color for you[emoji107][emoji107]

 

 

Sent from my iPad using Tapatalk

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FirstAlto

FirstAlto

Posted
Posted
So if you did receive these prices with the OBC I am quite sure you would not be making a stink....I am assuming that you would refuse the stockholders OBC... <insert YEAH RIGHT>

 

Niiiiiiiiiice.....[emoji122][emoji122]

 

GREEN is not a good color for you[emoji107][emoji107]

 

 

Sent from my iPad using Tapatalk

Pittsburghgirlie, this conversation seems to have turned into a personal attack, which was not my intention.

 

I am just of the opinion that you shouldn't be able to use shareholders OBC for a free cruise - just MY opinion and nothing more.

 

To tell you the truth, if I hadn't read this thread, I don't think it would have entered my mind to even apply for OBC for a free cruise -

 

Enjoy your Sunday - not sure who you guys are playing today :)

Jane

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PittsburghGirlee

PittsburghGirlee

Posted
Posted
Pittsburghgirlie, this conversation seems to have turned into a personal attack, which was not my intention.

 

 

 

I am just of the opinion that you shouldn't be able to use shareholders OBC for a free cruise - just MY opinion and nothing more.

 

 

 

To tell you the truth, if I hadn't read this thread, I don't think it would have entered my mind to even apply for OBC for a free cruise -

 

 

 

Enjoy your Sunday - not sure who you guys are playing today :)

 

Jane

 

 

 

 

No worries Jane....

I tend to get a bit defense when I post to help others and share my experiences and may take responses personally....

 

Apologies back to you if I came off a bit strong..

 

Enjoy rooting for your team and have a fantastic Sunday[emoji106][emoji56][emoji106]...

 

 

 

 

Sent from my iPad using Tapatalk

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  • 2 weeks later...
schittenden

schittenden

Posted
Posted
Pittsburghgirlie, this conversation seems to have turned into a personal attack, which was not my intention.

 

 

 

I am just of the opinion that you shouldn't be able to use shareholders OBC for a free cruise - just MY opinion and nothing more.

 

 

 

To tell you the truth, if I hadn't read this thread, I don't think it would have entered my mind to even apply for OBC for a free cruise -

 

 

 

Enjoy your Sunday - not sure who you guys are playing today :)

 

Jane

 

 

I'm sure Carnival comes out ahead on the free cruises the casino gives away more often than not. No reason to worry.

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thinfool

thinfool

Posted
Posted

To add to the picture of "competence" of some Carnival employees I recall a few years ago...a CC member posted that she had been denied the shareholder credit because she had 700 shares of CCL. The rules require 100 shares. So obviously she was trying to break the rules.

 

It got straightened out, but it did little for our opinion of Carnival's help.

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  • 3 years later...
figmentdj

figmentdj

Posted
Posted

They're at it again. I know the is an old thread but I received the same form letter email response as the OP. Its the first time I've been denied. Altough the OP was originally denied it was later honored.

 

 

 

I saw that CCLMischelle said they'd honor it in an earlier post but I'm not sure she's still there.

 

 

 

"Hi Everyone,

 

I apologize for the confusion, we will still honor onboard credits for our shareholders.

 

If you had submitted a request and had it denied, please resubmit it so we can apply the credit for you.

 

Thank you,"

 

 

Any suggestions?

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