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Cirque Dreams Not Included with UDP

monkeybone

By monkeybone,
in Norwegian Cruise Line

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monkeybone

monkeybone

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Oh and the best was they wanted to know the people on my sailings reservation # That got the show free the 1st night. All that was before they said it goes into effect for July sailings!! After an hour on the phone with them.

 

Shame on NCL

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monkeybone

monkeybone

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I purposely took the UDP for the kids room only because of the show, if they remove it, I will switch over to tips or soda plan but I will also refuse to take the kids to see it on principle alone

 

Absolutely! I am sailing with two friends and their two daughters (first cruise for them) thats why I picked the dining plan. I would cancel all together but the kids are so excited!

 

And I foolishly have bragged to them about NCL UGH how things have changed in a week!

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whenisthemidnightbuffet?

whenisthemidnightbuffet?

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Absolutely! I am sailing with two friends and their two daughters (first cruise for them) thats why I picked the dining plan. I would cancel all together but the kids are so excited!

 

And I foolishly have bragged to them about NCL UGH how things have changed in a week!

 

Change ships! Come and join me and DH on The Gem for June 27th, you are still outside of final payment today and the promo is still running. :):):):)

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monkeybone

monkeybone

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Change ships! Come and join me and DH on The Gem for June 27th, you are still outside of final payment today and the promo is still running. :):):):)

 

I looked at that cruise too! The little girls are so excited for the slides on the BA.

 

Really I'm so turned off to NCL right now. I have been lied to by three different NCL workers. Just to get the free dinner show. And they still would not book it for me. YUCK

 

Will be happy to cruise with you guys on any other line!

 

Just two more NCL cruises because they are already booked!

 

Who know maybe they will be great :rolleyes:

Edited by monkeybone
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whenisthemidnightbuffet?

whenisthemidnightbuffet?

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I hear you, kids will probably have an amazing time in the waterpark.

 

I can imagine how upset you are about Cirque. I still can't believe they are not fixing this for you. Why not just book it and pay for it now, once onboard go to Guest Services and have them credit you with OBC because clearly they are giving it to people for free with the UDP on your sailing. Or just call excursion/dining customer service in a week or so and say, hey they actually charged my card for this, it's supposed to be free. Don't even mention that you were told it couldn't be booked, as Clearly It Can.

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monkeybone

monkeybone

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I hear you, kids will probably have an amazing time in the waterpark.

 

I can imagine how upset you are about Cirque. I still can't believe they are not fixing this for you. Why not just book it and pay for it now, once onboard go to Guest Services and have them credit you with OBC because clearly they are giving it to people for free with the UDP on your sailing. Or just call excursion/dining customer service in a week or so and say, hey they actually charged my card for this, it's supposed to be free. Don't even mention that you were told it couldn't be booked, as Clearly It Can.

 

Because I was lied to three times today by NCL do you think I'm going to stand online at the customer service desk for something that NCL is refusing to fix now.

 

They tried to rip me off whenisthemidnightbuffet? by telling me I don't get that night free only when I told them I am speaking to people on cruise critic did they say they will call me tomorrow and if its sold out then I have to pay.

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moesyk4

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I just honestly can't comprehend this...how you can sell someone a cruise with a promotion that has certain perks attached and then change those perks without any notice or option to change...I mean, I know that you can currently change because the promotion still exists, but what about someone who doesn't happen to go on cruise critic? They log onto their account here in 4 months right after final payment ready to book their specialty dining just to find out one of the main reasons they book it doesn't exist?

We chose the UBP but at this rate, who knows what could happen to that by then. I posted a thread a few weeks ago stating if all these changes were making those who booked a long way out nervous (we have our first suite booked early 2017). Everyone kind of acted like I was crazy because they said it was such a good promo and prices would just go up. But at the rate NCL is going, the promos could be worth very little by the time the cruise actually rolls around, defeating the entire purpose of booking them in the first place.

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monkeybone

monkeybone

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I just honestly can't comprehend this...how you can sell someone a cruise with a promotion that has certain perks attached and then change those perks without any notice or option to change...I mean, I know that you can currently change because the promotion still exists, but what about someone who doesn't happen to go on cruise critic? They log onto their account here in 4 months right after final payment ready to book their specialty dining just to find out one of the main reasons they book it doesn't exist?

We chose the UBP but at this rate, who knows what could happen to that by then. I posted a thread a few weeks ago stating if all these changes were making those who booked a long way out nervous (we have our first suite booked early 2017). Everyone kind of acted like I was crazy because they said it was such a good promo and prices would just go up. But at the rate NCL is going, the promos could be worth very little by the time the cruise actually rolls around, defeating the entire purpose of booking them in the first place.

 

That is exactly what they are trying to do. But they got caught today and I will not let it go!

 

You don't lie and steal from your customers and then when they call lie some more OMG Good thing for CC

Edited by monkeybone
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whenisthemidnightbuffet?

whenisthemidnightbuffet?

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Because I was lied to three times today by NCL do you think I'm going to stand online at the customer service desk for something that NCL is refusing to fix now.

 

They tried to rip me off whenisthemidnightbuffet? by telling me I don't get that night free only when I told them I am speaking to people on cruise critic did they say they will call me tomorrow and if its sold out then I have to pay.

 

That is Outrageous. I sure hope whoever calls you tomorrow has some shred of sense. This perk is clearly stated as included in UDP, they use it as a selling point. Really sad to see NCL sinking so low:(

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monkeybone

monkeybone

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That is Outrageous. I sure hope whoever calls you tomorrow has some shred of sense. This perk is clearly stated as included in UDP, they use it as a selling point. Really sad to see NCL sinking so low:(

 

To be honest I am more sad then mad at this point. Such a shame but all good things come to an end.

 

Lets see what Elizabeth (the supervisor liar) has to say tomorrow. If she even calls me! because she could have fixed it today but refused.

 

Will keep you posted.

Edited by monkeybone
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aquarianne11

aquarianne11

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That is exactly what they are trying to do. But they got caught today and I will not let it go!

 

You don't lie and steal from your customers and then when they call lie some more OMG Good thing for CC

 

That is Outrageous. I sure hope whoever calls you tomorrow has some shred of sense. This perk is clearly stated as included in UDP, they use it as a selling point. Really sad to see NCL sinking so low:(

 

 

Wow, this sucks! When did they make the change??

We have UDP as well for our Dec cruise.

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monkeybone

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Wow, this sucks! When did they make the change??

We have UDP as well for our Dec cruise.

 

They finally after being on the phone for an hour said it will be for all sailings after July.........But my cruise is June 28th so it makes no sense and others on my cruise from CC got it with no problem, They went as far as asking me to give them the reservation #'s of the passengers who got it free with the UDP on my sailing......The nerve!

 

They could have just honored it but refused all three of the NCL customer service reps I spoke to.

 

And Cagneys was never available for me to book on the site I didn't even get into that. I tried at 12:01 am. 90 days out.

Edited by monkeybone
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monkeybone

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I can't believe I'm reading more about NCL!! I am disgusted by them. I will be chasing folks away from using them. Maybe they need to be shaken up to get their attention!

 

I agree with you. I was an honest loyal customer. They have lied and tried to cheat me out of money...they are still trying BTW.

 

I have lost thousands in NCLs casino and onboard those days are over.

 

I will never recommend this cruise line to anyone again. Not even if its a free cruise because they will try to rip you off!

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aquarianne11

aquarianne11

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They finally after being on the phone for an hour said it will be for all sailings after July.........But my cruise is June 28th so it makes no sense and others on my cruise from CC got it with no problem, They went as far as asking me to give them the reservation #'s of the passengers who got it free with the UDP on my sailing......The nerve!

 

They could have just honored it but refused all three of the NCL customer service reps I spoke to.

 

And Cagneys was never available for me to book on the site I didn't even get into that. I tried at 12:01 am. 90 days out.

 

Thanks for the info. I guess there is no hope for us then... I was hoping we can see the Dinner show for free with our Udp. :(

 

I hope you can get your Cirque show booked for free since you are sailing in June. They said that themselves... It doesn't make sense that you are excluded!

 

I have to say that this is just ridiculous! NCL is being really sneaky and implementing changes without any warning or proper communication!

 

 

Sent from my iPhone using Forums

Edited by aquarianne11
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monkeybone

monkeybone

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Why won't NCL come on here and say something I posted on their FB, twitter sent an email.............. NOTHING!

 

except for a long call with NCL full of lies.

 

Is ripping me and two kids off for the price of a show that important to them that they won't even answer??

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monkeybone

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Thanks for the info. I guess there is no hope for us then... I was hoping we can see the Dinner show for free with our Udp. :(

 

I hope you get your Cirque show booked for free since you are sailing in June.

 

I have to say that this is just ridiculous! NCL is being really sneaky and implementing changes without any warning or proper communication!

 

 

Sent from my iPhone using Forums

 

And please watch your bill at the end of the cruise I will be making sure they do not over charge me a dime........next stop the BBB

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Jasalth

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I do just want to thank you for posting this as I read it earlier but didn't reply.

 

We got the UBP for free, but I was planning on buying the UDP closer to our sail date, even with the increased prices (though it took me awhile to even come to that decision...)

 

And tonight, our room drops by almost $500. Great! I can use that extra money for the UDP! But upgrading to an M6 still drops the price by $20 (with 4 people, 2 being teenage boys.. space is a good thing!) Then I remembered your post.

 

M6 it was then! Nickle and Dime me all you want anymore NCL for this cruise. You can have the change, the real dollars will stay in my pocket this time!

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monkeybone

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I do just want to thank you for posting this as I read it earlier but didn't reply.

 

We got the UBP for free, but I was planning on buying the UDP closer to our sail date, even with the increased prices (though it took me awhile to even come to that decision...)

 

And tonight, our room drops by almost $500. Great! I can use that extra money for the UDP! But upgrading to an M6 still drops the price by $20 (with 4 people, 2 being teenage boys.. space is a good thing!) Then I remembered your post.

 

M6 it was then! Nickle and Dime me all you want anymore NCL for this cruise. You can have the change, the real dollars will stay in my pocket this time!

 

And make sure you check your final bill before leaving the ship!

 

You will enjoy the balcony for the M6.

Edited by monkeybone
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rochelle_s

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Thanks for the info. I guess there is no hope for us then... I was hoping we can see the Dinner show for free with our Udp. :(

 

I hope you can get your Cirque show booked for free since you are sailing in June. They said that themselves... It doesn't make sense that you are excluded!

 

I have to say that this is just ridiculous! NCL is being really sneaky and implementing changes without any warning or proper communication!

 

 

Sent from my iPhone using Forums

 

If the show is something you would like to see then you should get a screenshot and/or printout of the terms with which you chose or booked the UDP. Then when bookings open for your cruise try to get it booked for free. If you cannot, contact them using whichever avenues you like and raise hell for selling you on something based on one thing and then changing it after the fact.

 

For my March 2016 Epic cruise I picked the UDP as one of our choices based almost completely on the fact that the show was complimentary on the first night. When I heard this was being removed I contacted my PCC, she could not say for certain that would be the case once 2016 rolls around. For my mother and I the show is not that important and neither is the UDP, so I had my PCC switch us to the $200 OBC. We have Platinum and CAS dinners that will treat us to the specialty restaurants. The OBC could more than cover for us to see the cirque show but just on principle we will give it a pass.

 

I just don't understand why it seems like every thing they are doing in the last month seems sneaky and underhanded. I doubt I am the only person that feels this way.

 

 

I hope they honour the show being free for you and for Jennifer.

 

 

Rochelle

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Dorhead1230 Great Review Rare

Dorhead1230

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First of all, I am so sorry to hear that some of you are having so much trouble with getting the reservations you were supposed to with the UDP. To me, this is like buying a car and then going the next day to pick it up, only to find that the dealership removed the tires and steering wheel. It's just so very underhanded and unethical!

 

Some of you mentioned switching promos, which I have a question about. In order to change a promo code, does the customer service person need to cancel and rebook, or is it just a switch of the code for the inclusion? Thanks in advance for any answers.

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