Cirque Dreams Not Included with UDP

[hpecorari]

My suggestion......for what it's worth?

 

Book it online. I know it'll charge you.

 

When you get to the ship bring your paid receipt for the show as well as a copy of when you booked your cruise and that the first evening was included at that booking with the UDP. Go to guest services and tell them there was some kind of glitch on their website and it charged you when it should not have. Tell them to remove those charges.

 

Harriet

[monkeybone]

My suggestion......for what it's worth?

 

Book it online. I know it'll charge you.

 

When you get to the ship bring your paid receipt for the show as well as a copy of when you booked your cruise and that the first evening was included at that booking with the UDP. Go to guest services and tell them there was some kind of glitch on their website and it charged you when it should not have. Tell them to remove those charges.

 

Harriet

 

That's like buying insurance after the cruise LOL But I Could try that rookie! And its worth a lot! But you and I both know they will say take it up with the Miami office. And it's no glitch you read the emails from Vivian.

 

Would be nice if I could get the same treatment as everyone else....I'm freaking scared to go on this cruise NCL will not take responsibility for anything and they will lie and scam..Look at what they are putting me through for no reason. Imagine if theres a real problem.

Edited April 1, 2015 by monkeybone

[monkeybone]

The T&C for Freestyle Choice Spectacular is still posted on the website for promos. Maybe if you let them know you are contacting a lawyer, they will move a little faster at getting you a reservation.

 

I sent an email to AStuart@ncl.com and went on his twitter.

 

CGladding@ncl.com

 

And as many NCL people as I could find the emails for.

 

Lets give them a chance to rectify this. I really hope they do.

[monkeybone]

Jennifer,

 

Which month did you book? You could start a new thread asking if anyone has a screenshot or copy of the terms of the UDP. Many people take or print these just for this type of thing. You could also try to find someone who booked at the same time as you but were successful booking the show on the first night for free. If you booked at around the same time then your booking codes should be the same as well.

 

Up until the last couple of days it was stated on the website that the first nights show was included with the UDP. It is absolutely ridiculous that they are saying different today, especially when you have been told within the last 24 hours that the changes were not supposed to happen until July. I certainly have no recollection of any of the promos listing choices as;

 

• OBC
  
• Pre-paid Gratuities
  
• UBP
  
• UDP
  
• and UDP -lite
  

 

For them to say there was such a thing as UDP- lite is such a smack in the face. They can see on your account that you are not some newbie and you have mentioned Cruise Critic. They could give you the courtesy of acknowledging that you have a clue to what is and is not included.

 

The steam would be coming out of my ears if I were in your situation. You have given them 2 days with this and have spent countless hours on the phone with them. At this point they owe you the show for free for your trouble alone.

 

Maybe others with some plausible suggestions on how to resolve this will chime in.

 

 

Rochelle

 

 

I have No idea what UDP lite is and thats not what I booked.

No email or phone call back yet!

[hpecorari]

Could try that roomie...And its worth a lot! But you and I both know they will say take it up with the Miami office. And it's no glitch you read the emails from Vivian.

 

Would be nice if I could get the same treatment as everyone else....I'm freaking scared to go on this cruise NCL will not take responsibility for anything and they will lie and scam..Look at what they are putting me through for no reason. Imagine if theres a real problem.

 

If they don't remove the charges you could always send the proof to your CC company and have them stop the charge.

 

I just hate for your kids to miss out on something they'd more than likely enjoy.

 

Did you try contacting the ship itself via e-mail?

 

Harriet

[hpecorari]

I sent an email to AStuart@ncl.com and went on his twitter.

 

CGladding@ncl.com

 

And as many NCL people as I could find the emails for.

 

Lets give them a chance to rectify this. I really hope they do.

 

I believe Gladding was one of those that was cut under FDR and is no longer there.

 

Harriet

[rochelle_s]

I have No idea what UDP lite is and thats not what I booked.

No email or phone call back yet!

 

That was a made up term for what you have. UDP appears to be one thing for everyone else and a slimmed down version for you..hence the term UDP-lite. Maybe I should not be giving NCL any ideas.

 

 

Rochelle

[hpecorari]

I have to admit to not reading this entire thread but who did you talk to in Miami?

 

I'd try e-mailing the ship. I'm not sure if this is the right person but maybe if it's not they can forward it to the right person....

 

GroupEventBreakaway@ncl.com

 

Harriet

Edited April 1, 2015 by hpecorari

[CasinoCruzGirl]

I guess I got lucky I booked it and total was $0

[mitsugirly]

I honestly don't know what else to do...If someone has another email with a better contact please let me know. I sent this and the link to the UDP again to Vivian.

 

BOOKING DATE: 1-Mar-2015

 

PROMO CODES: CASINO50

CHODIN

EASYFARE

META

 

Here is the promo they will not honor:

 

Ultimate dining package:

Applicable to all guests ages 3 years of age or older.

Unlimited dining at specialty restaurants.

Dining Package excludes Chef’s Table, Ocean Blue, Carlo’s Bakery items, Ice Cream Bar, and Gelato.

A la carte priced restaurants are excluded (i.e. Sushi, Raw Bar, Noodle Bar and Ocean Blue Waterfront).

Entertainment based dining is excluded (Cirque shows, Second City Lunches, Nick Breakfasts, Wine Lovers, Illusionarium).

The A la carte venues and Ocean Blue are not included in the UDP, but will be discounted 20% for those who choose the package.

Entertainment based and Chef’s Table dining will not be discounted.

Additional main courses in Cagney's, Le Bistro, and Jefferson's Bistro will be charged at $10.00 per person.

Guests who chose the UDP can reserve the embarkation day performances at no additional cost.

 

 

Maybe I'm missing something here but if that's the offer you booked, it clearly states that it's excluded, not included in the UDP. :confused:

[LrgPizza]

Maybe I'm missing something here but if that's the offer you booked, it clearly states that it's excluded, not included in the UDP. :confused:

Yeah, you're missing something. Read the last sentence of what you quoted.

[mitsugirly]

Yeah, you're missing something. Read the last sentence of what you quoted.

 

 

Ok, I knew there had to be something I was missing. I was going back and trying to look up all the old promos that I have in my email and trying to find something that helps. I usually save things too...just for occasions like this.

 

I did take the time to read this entire thread and my heart is bleeding for those that are unable to book this for free. We were able to do it on our cruise last year (under the free UDP on the first night) and it's such a wonderful show. This just makes me sick.

 

Someone help me understand WHERE this would be listed in the promos they send you. I have tons of emails advertising the promos, but it just states the options you can pick...not what they include. Where did the long listing come from with the "details"?

[hpecorari]

Yeah, you're missing something. Read the last sentence of what you quoted.

 

Which reads:

 

"Guests who chose the UDP can reserve the embarkation day performances at no additional cost."

 

Harriet

[mitsugirly]

OH WAIT...I GET IT NOW!!! NCL IS RIGHT! Read the statement really good:

 

Guests who chose the UDP can reserve the embarkation day performances at no additional cost.

 

So these sneaky little suckers are saying you can "reserve" it for free, not actually get it for free...you know the reservation is a "convenience" to you, just not the show. :rolleyes: :eek: :o (Sorry, just had to add that because this is how things are happening with them these days) :mad:

[SAILPRO]

I hope they get back to you tomorrow with something more positive. If someone who just booked today can get it for free then you should be to.

 

I do question the fact that are removing it at all. For people who booked during these recent promotions it clearly said that the first night the Dinner/show was free...and was exactly why I chose that option for March 2016. I am paid in full for that cruise and would hate to have found out in the early part of 2016 that was no longer the case. This is just one more instance where the lack of communication by NCL is appalling. If they offered something as part of the promotion and are changing the terms it is their obligation to notify the consumer. The fact that a $40 show could have been the main part of their selection process as it was mine. To take it away just reeks of dishonesty.

 

When it becomes standard that this inclusion on the first night is no longer possible I am sure we will see another thread here on CC go viral.

 

 

Rochelle

 

Same here, THEY BETTER HONOR IT !!

[CasinoCruzGirl]

They better leave mine in place and not try and charge me on the ship. I don't trust NCL anymore not in the least

[SAILPRO]

That is Outrageous. I sure hope whoever calls you tomorrow has some shred of sense. This perk is clearly stated as included in UDP, they use it as a selling point. Really sad to see NCL sinking so low:(

 

On NCL website under UDP, they had the text saying....

 

Starting with 4/1/14 sailing on BA, GA, and one other ship, you'll get the dinner show for FREE on Embark day.

 

Did NCL removed it since I cannot find the text?

[sundercruiser]

OH WAIT...I GET IT NOW!!! NCL IS RIGHT! Read the statement really good:

 

Guests who chose the UDP can reserve the embarkation day performances at no additional cost.

 

So these sneaky little suckers are saying you can "reserve" it for free, not actually get it for free...you know the reservation is a "convenience" to you, just not the show. :rolleyes: :eek: :o (Sorry, just had to add that because this is how things are happening with them these days) :mad:

 

LOL!!! The reservation is free, but the food and entertainment gonna cost ya!

[SAILPRO]

I booked the 9pm show for 6/7 and it was free with UDP

 

Already paid the final payment and still cannot reserved the the dinner show online for the BA.

[whenisthemidnightbuffet?]

On NCL website under UDP, they had the text saying....

 

Starting with 4/1/14 sailing on BA, GA, and one other ship, you'll get the dinner show for FREE on Embark day.

 

Did NCL removed it since I cannot find the text?

 

Not sure I remember the exact wording you are quoting, but just this morning received their email about extending the 50% deposit through 4/6 with the Freestyle Choice Spectacular and the link to the Terms and Conditions takes you to the exact wording posted here that on embarkation day there is no charge. It also says nothing about sailing after 7/1. This is what is so infuriating about what the reps are telling her, they are clearly wrong.

[SAILPRO]

I can't believe I'm reading more about NCL!! I am disgusted by them. I will be chasing folks away from using them. Maybe they need to be shaken up to get their attention!

 

Don't think they give a _____ about us at CC. We need something bigger.

[SAILPRO]

Why won't NCL come on here and say something I posted on their FB, twitter sent an email.............. NOTHING!

 

except for a long call with NCL full of lies.

 

Is ripping me and two kids off for the price of a show that important to them that they won't even answer??

 

 

monkeybone,

Don't think it matter unless we take it to the next level national tv/paper.

[cigarboo]

The T&C FAQ for UDP still states it's free the first night: (sorry so long, towards bottem)

ULTIMATE DINING PACKAGE

 

TERMS AND CONDITIONS:

For sailings on or before July 2nd, 2015

The Ultimate Dining Package (UDP) is available via pre-sell or onboard purchase on days 1-2 of the voyage only. On 3-day sailings, the package is only for sale on day 1. No refunds are available if fewer restaurants are visited. The Ultimate Dining Package is non transferable. An 18% gratuity and specialty service charge will be added to the package price. A la carte priced restaurants and Ocean Blue are not included in the Ultimate Dining Package, but will be discounted 20% for those purchasing the package. Carlo’s Bake Shop items, Ice Cream Bar, Gelato, Pizza 24/7, Chef’s Table is not included in the Ultimate Dining Package. The UDP does not include beverages. No Kids pricing, package available for guest 13 and older. Excludes all 1- and 2-day sailings. Includes add-ons in Le Bistro such as Fruit de Mer, Lobster and Cote De Boeuf. The package does not apply to Special Occasion/Holiday menus (New Year’s, Christmas, etc.). Latitudes Platinum Guests will receive a $20 discount on the Ultimate Dining Package (as they receive 1 complimentary dinner in Le Bistro). Additional main courses in Cagney’s and Le Bistro will be charged at $10.00.

 

For Sailings on or after July 3rd, 2015

The Ultimate Dining Package (UDP) is available via pre-sell or onboard purchase on days 1 and 2 of the voyage only. On 3-day sailings the package is only for sale on day 1. No refunds are available if fewer restaurants are visited. The UDP is nontransferable. Reservations are not required for UDP guests, however, tables reserved onboard will be subject to availability for reservations made 24 hours in advance. We encourage you to log in to My NCL to make dining reservations in advance for specific night(s) of your cruise. An 18% gratuity and specialty service charge will be added to the package price. A 25% discount applies to all a la carte and entertainment based dining and select Specialty Restaurants. These venues include: Sushi, Raw Bar, Food Republic, Hot Rock, Tapas Bar, Noodle Bar, Ocean Blue, Ocean Blue on The Waterfront, The Cellars, The District, Murder Mystery, Cirque Dreams & Dinner, Illusionarium, Supper Club, Wine Lovers, Pajama Jam, Bayamo and Pincho by Jose Garces. The UDP does not include beverages or corresponding gratuity. No kids pricing available for UDP. Excludes all 1 and 2 day sailings. Includes add-ons in Le Bistro such as Fruit de Mer, Lobster and Cote De Boeuf. Does not apply to special occasion/holiday menus (New Year’s, Christmas, etc.). Latitudes Platinum Guests will receive a $20 discount on the UDP (as they receive 1 complimentary dinner in Le Bistro). $10 per each additional main course will be charged in Le Bistro & Cagney’s. Chef’s Table, Jazz Brunch, Carlo’s Bake Shop items, Ice Cream Bar, Pizza 24/7 and Gelato are not part of the package.

 

 

 

Q. WHAT IS INCLUDED IN THE ULTIMATE DINING PACKAGE?

A. With the Ultimate Dining Package, you can dine in any specialty restaurant every night of your cruise, including our exciting Italian, Asian, Brazilian, French and signature steakhouse restaurants. On Norwegian Breakaway, Norwegian Getaway and Norwegian Epic the Ultimate Dining Package will also include dining at Spiegeltent/Illusionarium on the first sailing day only. Plus, you can enjoy 20% off the cover charge for dinner at Ocean Blue and all a la carte priced restaurants (not included in Ultimate Dining Package).

[whenisthemidnightbuffet?]

monkeybone,

Don't think it matter unless we take it to the next level national tv/paper.

 

 

"Like"

 

Help me Howard

Better Get Baquero

 

Since it is a New York Ship these are NY News Personalities.

[CasinoCruzGirl]

"Like"

 

Help me Howard

Better Get Baquero

 

Since it is a New York Ship these are NY News Personalities.

 

I agree 100%