diann744 Posted October 23, 2015 #1 Share Posted October 23, 2015 I may have mentioned some dissatisfaction at finding that the food consumed on board was not calorie-free as suggested by the svelte ladies pictured in the HAL catalogs. Dear Diann, Thank you very much for submitting your Guest Satisfaction Survey regarding your recent Holland America Line sailing aboard the ms Oosterdam. We truly value all feedback from our guests, as it helps us to maintain our Signature of Excellence and continually improve the onboard experience for all of our travelers. We were pleased to note the positive aspects of your cruise, and truly appreciate that you have taken the time to share your thoughts and observations for us. Your kind words on behalf of our staff have been noted and shared, and we are so pleased that our gracious crewmembers once again provided you with a very special vacation experience. As a small token of our appreciation, we have refunded your caloric intake and leave you with a zero-balance. Comments are important to us and because we take your input very seriously, we have made all appropriate senior management aware for their information and benefit. If there is anything additional you want to discuss with us or follow up on, please feel free to contact our Guest Relations team directly; you may reach us by email at guestrelations@hollandamerica.com or by phone at 1-800-599-8256. We want you to know that we greatly appreciate your taking the time to share your comments. We thank you for choosing Holland America Line, and we hope we may welcome you back on board with us in the near future. Best regards, Titia Koopman Guest Relations Link to comment Share on other sites More sharing options...
virginiab Posted October 23, 2015 #2 Share Posted October 23, 2015 I really needed a laugh this afternoon. Thanks for passing this along! If we could only get more businesses to provide this service!! Link to comment Share on other sites More sharing options...
ger_77 Posted October 23, 2015 #3 Share Posted October 23, 2015 I love it - finally, someone with a sense of humour. I wish they would provide this as an option on most sailings! Smooth Sailing! :) :) :) Link to comment Share on other sites More sharing options...
Lizzie68 Posted October 23, 2015 #4 Share Posted October 23, 2015 Nice to know there is someone with a sense of humour at HAL HQ.:D Link to comment Share on other sites More sharing options...
Rare Scrapnana Posted October 23, 2015 #5 Share Posted October 23, 2015 Too funny! Link to comment Share on other sites More sharing options...
Rare kazu Posted October 23, 2015 #6 Share Posted October 23, 2015 OMG, they changed the form letter :) Good one :) Link to comment Share on other sites More sharing options...
sail7seas Posted October 23, 2015 #7 Share Posted October 23, 2015 Fabuous......... and Ms. Koopman is a fabulous Guest Relations Manager. Most of us ladies will be clamoring to be aboard with her now that we know her true powers. :) Link to comment Share on other sites More sharing options...
regnig Posted October 23, 2015 #8 Share Posted October 23, 2015 Gotta love it! :D:D Think I could get that "refund" before I cruise?? ;) Link to comment Share on other sites More sharing options...
Iwant2BatC Posted October 23, 2015 #9 Share Posted October 23, 2015 OMG! I love that letter. It should go viral and might be the best PR HAL has had in a long time. Link to comment Share on other sites More sharing options...
summer slope Posted October 23, 2015 #10 Share Posted October 23, 2015 Love it...I guess I don't need to lose weight before our cruise to break even after we get home. Link to comment Share on other sites More sharing options...
diann744 Posted October 23, 2015 Author #11 Share Posted October 23, 2015 OMG! I love that letter. It should go viral and might be the best PR HAL has had in a long time. I hope it does. I've already sent a note to Guest Relations telling them how much Titia's note brightened my day. Anyone who can make me laugh is OK in my book! PS - I think I figured out Victoria's Secret. She's hungry. Link to comment Share on other sites More sharing options...
borasue Posted October 23, 2015 #12 Share Posted October 23, 2015 Awesome! Hoping I can get a credit for calories when we sail her in January! [emoji38]Thanks for sharing such a fun response!! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Caribbean Chris Posted October 23, 2015 #13 Share Posted October 23, 2015 If the Explore Four promo offered that service in advance or upon check- in, it would sell a lot of staterooms! Link to comment Share on other sites More sharing options...
KNOT2L82SAIL Posted October 23, 2015 #14 Share Posted October 23, 2015 That is such an awesome letter. I have never received just a form letter after a cruise. It has always been very appropriate to my comments. And Diann.... let us know when the next cruise is booked. I love sailing along with you. On a personal note... This year, when Holland America Line forgot to wish me a happy birthday via email, I contacted them and .... received via the snail mail a birthday card signed by all members of the Mariner team. Very nice touch. :) Link to comment Share on other sites More sharing options...
IRL_Joanie Posted October 23, 2015 #15 Share Posted October 23, 2015 (edited) I may have mentioned some dissatisfaction at finding that the food consumed on board was not calorie-free as suggested by the svelte ladies pictured in the HAL catalogs. Dear Diann, Thank you very much for submitting your Guest Satisfaction Survey regarding your recent Holland America Line sailing aboard the ms Oosterdam. We truly value all feedback from our guests, as it helps us to maintain our Signature of Excellence and continually improve the onboard experience for all of our travelers. We were pleased to note the positive aspects of your cruise, and truly appreciate that you have taken the time to share your thoughts and observations for us. Your kind words on behalf of our staff have been noted and shared, and we are so pleased that our gracious crewmembers once again provided you with a very special vacation experience. As a small token of our appreciation, we have refunded your caloric intake and leave you with a zero-balance. Comments are important to us and because we take your input very seriously, we have made all appropriate senior management aware for their information and benefit. If there is anything additional you want to discuss with us or follow up on, please feel free to contact our Guest Relations team directly; you may reach us by email at guestrelations@hollandamerica.com or by phone at 1-800-599-8256. We want you to know that we greatly appreciate your taking the time to share your comments. We thank you for choosing Holland America Line, and we hope we may welcome you back on board with us in the near future. Best regards, Titia Koopman Guest Relations Deleted Double Post Edited October 23, 2015 by IRL_Joanie Link to comment Share on other sites More sharing options...
IRL_Joanie Posted October 23, 2015 #16 Share Posted October 23, 2015 I may have mentioned some dissatisfaction at finding that the food consumed on board was not calorie-free as suggested by the svelte ladies pictured in the HAL catalogs. Dear Diann, Thank you very much for submitting your Guest Satisfaction Survey regarding your recent Holland America Line sailing aboard the ms Oosterdam. We truly value all feedback from our guests, as it helps us to maintain our Signature of Excellence and continually improve the onboard experience for all of our travelers. We were pleased to note the positive aspects of your cruise, and truly appreciate that you have taken the time to share your thoughts and observations for us. Your kind words on behalf of our staff have been noted and shared, and we are so pleased that our gracious crewmembers once again provided you with a very special vacation experience. As a small token of our appreciation, we have refunded your caloric intake and leave you with a zero-balance. Comments are important to us and because we take your input very seriously, we have made all appropriate senior management aware for their information and benefit. If there is anything additional you want to discuss with us or follow up on, please feel free to contact our Guest Relations team directly; you may reach us by email at guestrelations@hollandamerica.com or by phone at 1-800-599-8256. We want you to know that we greatly appreciate your taking the time to share your comments. We thank you for choosing Holland America Line, and we hope we may welcome you back on board with us in the near future. Best regards, Titia Koopman Guest Relations [ATTACH]366112[/ATTACH] Love it:) Joanie Link to comment Share on other sites More sharing options...
ithaca gal Posted October 24, 2015 #17 Share Posted October 24, 2015 That is such an awesome letter. I have never received just a form letter after a cruise. It has always been very appropriate to my comments. And Diann.... let us know when the next cruise is booked. I love sailing along with you. On a personal note... This year, when Holland America Line forgot to wish me a happy birthday via email, I contacted them and .... received via the snail mail a birthday card signed by all members of the Mariner team. Very nice touch. :) You contacted them to let you know they forgot to send you a birthday email? Seems like the snail mail birthday card turned into a "must-do" after that. Link to comment Share on other sites More sharing options...
mammy123 Posted October 25, 2015 #18 Share Posted October 25, 2015 "As a small token of our appreciation, we have refunded your caloric intake and leave you with a zero-balance." - - - Priceless ! ! ! Link to comment Share on other sites More sharing options...
rickechambers1@aol.com Posted October 25, 2015 #19 Share Posted October 25, 2015 (edited) Very clever customer service...personal and different.....I bet it made.you smile. I smiled. Well done! Edited October 25, 2015 by rickechambers1@aol.com Link to comment Share on other sites More sharing options...
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