UK cruisers on a Celebrity cruise soon - think about buying some onboard credit

[bremenkat]

Im confused..If Im not ordering it at My Celeb how do I know its available on my Eclipse cruise

 

Also it shows the price in Sterling.. How do I know it wont just be converted to the equiv Dollars at the current rate on sale day

 

 

They sell it in blocks of 25 dollars. So the sterling amount you pay takes the exchange rate into consideration already.

 

You can order it through your My Celebrity page. When you order it they will ask for your reservation number so you will know it is available for your cruise.

[ighten]

Thanks.. So can I order multiple orders of 9 .. I see the previous posts say this may be a little tricky

 

(edit - ok you can just continue shoppong and add again)

Edited July 9, 2016 by ighten

[jollyjoyce]

I've ordered some, let's see if it goes through. Is there any way to see what OBC you have ? I think I've been through every screen and link under manage reservation, but no where can I see what I have

 

No, they don't show it as its classed as an onboard gift...so I was told a few weeks ago when I rang them about buying some OBC. If someone bought it as a gift they would want it kept as a surprise......it would certainly be a surprise if someone else bought me some!!! LOL.

I believe they put something in the cabin to tell you how much you have.

[ighten]

Ok ordered..Have to agree with Chalco though its a bit weird they dont actually send you a receipt of the amount - just a general email saying you ordered something :rolleyes:

 

 

One last question as its first time on X. Does it work as normal and its just credit added to your room key rather than a silly book of vouchers

Edited July 9, 2016 by ighten

[excitedofharpenden]

 

 

One last question as its first time on X. Does it work as normal and its just credit added to your room key rather than a silly book of vouchers

 

It will be on your room key, no vouchers. There will be a note in your room when you arrive or shortly after (assuming you've requested delivery on the first day) together with any note attached to the gifted obc. As it was from myself I have two notes. "Don't go near the casino" and "Don't spend it all at once":)

 

Phil

[kevinyork]

Ok ordered..Have to agree with Chalco though its a bit weird they dont actually send you a receipt of the amount - just a general email saying you ordered something :rolleyes:

 

 

One last question as its first time on X. Does it work as normal and its just credit added to your room key rather than a silly book of vouchers

 

 

 

You do get an email from X a few days after purchase confirming the gift purchase. The on board credit won't show up on the onboard account for around 48 hrs after boarding but as said above there will be gift cards in your cabin confirming the gift that has been purchased.

 

I just had a thought. If you buy too much onboard credit and at the end allow it to be credited back to your card, it may be that X will have adjusted their exchange rates downwards so in reverse that would mean a better reverse exchange rate wouldn't it? i.e. Current exchange rate to buy the on board credit is 1.44. If X exchange rates drop to match current market rates ( or the rates when we sail in Sep) that would mean that $100 OBC that would have been exchanged back to the card used at 1.44 (£69.44) would become £76.92 if X dropped to using current market exchange rates........that's enough now, my brain is hurting.

 

 

Sent from my iPad using Tapatalk

[karpela]

I've just bought 2 lots of 9 X $25, totalling $450.

We do this every cruise, especially if we are spending a few days in the US afterwards.

We always set up a cash account, then go to guest services on our last day and whatever we haven't spent on board, we take in cash as some spending money for after our cruise.

At this exchange rate it's a no brainer at the moment. :)

[cclarke12]

Ok, so I booked cruise through a US TA but I bought the OBC gift through the UK site and was given a sterling price and completed the transaction. I've had a confirmation of the gift purchase saying the price is $450 (I purchased 19 X $25). I would have expected the receipt to be billed in £. I've emailed to check what currency I've been charged in, as if it's $ I'd like a refund as no benefit to me doing.

 

Can anyone who has booked their cruise in the UK and then bought OBC confirm what the billing looked like on their receipt?

[bengaltiger1]

Ok, so I booked cruise through a US TA but I bought the OBC gift through the UK site and was given a sterling price and completed the transaction. I've had a confirmation of the gift purchase saying the price is $450 (I purchased 19 X $25). I would have expected the receipt to be billed in £. I've emailed to check what currency I've been charged in, as if it's $ I'd like a refund as no benefit to me doing.

 

 

 

Can anyone who has booked their cruise in the UK and then bought OBC confirm what the billing looked like on their receipt?

 

 

I booked through Celebrity in the UK and my bill is in pounds.

 

 

Sent from my iPhone using Forums mobile app

[cclarke12]

I booked through Celebrity in the UK and my bill is in pounds.

 

 

Sent from my iPhone using Forums mobile app

 

Thanks. I'll request a refund then as I authorised a sterling transaction and wouldn't haven proceeded if it was $.

[stuartgrn]

I've tried this this afternoon using the link. I am able to add the OBC to the cart but when I input the correct details for reservation number, name, ship & date it comes back saying reservation number not found. I have double checked that I am using the correct reservation number - the same one showing on the MyCelebrity cruise page. I have also tried using different internet browsers but no luck. Any ideas??

[vino123]

Ok I bought some of the obc for £17.30 per item,bought $100 worth over the phone last week got confirmation then bought a bit more online also got another confirmation email.

My concern is that nowhere on the website or in the confirmation emails does it say that each gift is $25.

I'm worried that when we get on-board it might be the $ equivalent of whatever £17.30 is at that time.

Can anyone put my mind at rest!?:confused:

Edited July 9, 2016 by vino123

[bengaltiger1]

I've tried this this afternoon using the link. I am able to add the OBC to the cart but when I input the correct details for reservation number, name, ship & date it comes back saying reservation number not found. I have double checked that I am using the correct reservation number - the same one showing on the MyCelebrity cruise page. I have also tried using different internet browsers but no luck. Any ideas??

 

 

I would ring them to buy the credit. The online orders are processed in Miami and in strict order of the date of the cruise. At least calling them means you can ask any necessary questions.

 

I ordered some and one week later no email. I rang them and ordered by phone. I then cancelled the original online order by mailing them.

 

 

Sent from my iPhone using Forums mobile app

[two_n_six]

Ok, so I booked cruise through a US TA but I bought the OBC gift through the UK site and was given a sterling price and completed the transaction. I've had a confirmation of the gift purchase saying the price is $450 (I purchased 19 X $25). I would have expected the receipt to be billed in £. I've emailed to check what currency I've been charged in, as if it's $ I'd like a refund as no benefit to me doing.

 

Can anyone who has booked their cruise in the UK and then bought OBC confirm what the billing looked like on their receipt?

 

Like you I booked my cruise through a US agent and then bought additional credit on the UK site on 24th June. My credit card statement once I convert it back to USD works out that I have been charged £18.16 per $25 credit. This was probably the exchange rate at that time with £1 = $1.376.

 

I have another cruise booked for next April but that is through my UK agent, I will probably buy additional for that as well to take advantage of the $1.44 conversion rate that £17.30 gives me.

Edited July 9, 2016 by two_n_six

[Tom Baker]

I'm assuming that Celebrity will credit the OBC back to your card in $. (you can request this when you register your credit card) I've purchased $1k and if I didn't spend any of it they would credit $1k back to the card at $1.30 (current Mastercard rate) which would leave me approx £80 up on the deal. Seems impolite not to to purchase OBC :D

[Lyn Mc]

This might seem a daft question but will they take your gratuities from this OBC?

 

Presume the answer is yes but only ask this as Gratuities are not listed as one of the items this OBC can be used for.

 

Thanks a lot

Lyn

[kevinyork]

This might seem a daft question but will they take your gratuities from this OBC?

 

 

 

Presume the answer is yes but only ask this as Gratuities are not listed as one of the items this OBC can be used for.

 

 

 

Thanks a lot

 

Lyn

 

 

 

Yes it can be used against any on board spend, even gambling in the casino (subject to a 5 ?fee)

 

 

Sent from my iPad using Tapatalk

[emmas gran]

When purchasing OBC on Thursday we were told it is credited back at the rate you purchase

[uktraveller]

This might seem a daft question but will they take your gratuities from this OBC?

 

Presume the answer is yes but only ask this as Gratuities are not listed as one of the items this OBC can be used for.

 

Thanks a lot

Lyn

 

Absolutely yes. We have just purchased Obc for exactly this purpose.

[uktraveller]

Ok I bought some of the obc for £17.30 per item,bought $100 worth over the phone last week got confirmation then bought a bit more online also got another confirmation email.

My concern is that nowhere on the website or in the confirmation emails does it say that each gift is $25.

I'm worried that when we get on-board it might be the $ equivalent of whatever £17.30 is at that time.

Can anyone put my mind at rest!?:confused:

 

We have purchased Obc this way many times when the exchange rate has been in our favour....it is definitely sold in $25 blocks. No need to worry!

[jael001]

I've tried this this afternoon using the link. I am able to add the OBC to the cart but when I input the correct details for reservation number, name, ship & date it comes back saying reservation number not found. I have double checked that I am using the correct reservation number - the same one showing on the MyCelebrity cruise page. I have also tried using different internet browsers but no luck. Any ideas??

 

I had the same problem last night but kept trying and trying and eventually it "took". No idea why it kept rejecting it before.

[excitedofharpenden]

When purchasing OBC on Thursday we were told it is credited back at the rate you purchase

 

Who told you that? They are wrong.

 

Phil

[cclarke12]

Like you I booked my cruise through a US agent and then bought additional credit on the UK site on 24th June. My credit card statement once I convert it back to USD works out that I have been charged £18.16 per $25 credit. This was probably the exchange rate at that time with £1 = $1.376.

 

I have another cruise booked for next April but that is through my UK agent, I will probably buy additional for that as well to take advantage of the $1.44 conversion rate that £17.30 gives me.

 

Thanks for this. The simplest thing (as I've had no email response yet) is to lodge a dispute with my credit company. I completed a transaction where I was quoted a price in sterling to be charged against my credit card, so it's not acceptable for this to have been take in $US.

[Project_gal]

Ok, so I booked cruise through a US TA but I bought the OBC gift through the UK site and was given a sterling price and completed the transaction. I've had a confirmation of the gift purchase saying the price is $450 (I purchased 19 X $25). I would have expected the receipt to be billed in £. I've emailed to check what currency I've been charged in, as if it's $ I'd like a refund as no benefit to me doing.

 

Can anyone who has booked their cruise in the UK and then bought OBC confirm what the billing looked like on their receipt?

 

As I posted earlier, if the cruise is booked in US$, the amenities, even gifts, are priced in US$. There have been many previous threads/posts complaining about this. I have no personal confirmation because we always book in sterling.

[cclarke12]

As I posted earlier, if the cruise is booked in US$, the amenities, even gifts, are priced in US$. There have been many previous threads/posts complaining about this. I have no personal confirmation because we always book in sterling.

 

Understood, but the transaction was in sterling on the payment screen. Other amenities I try to purchase if I log into my booking are very clearly marked as as $ purchases. But the transaction I did was via the UK website using the link highlighted in this thread, where I selected gifts to purchase, was asked to enter booking details and then forwarded to payment page for a sterling transaction. Had it been in $ I wouldn't have proceeded. I'd usually book the cruise in the UK but on this occasion it was less than 50% less to book from the USA. I will pursue a refund.