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Thank you so much Angus Struthers....but...

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I think we all thank Angus Struthers for the time he took answering our questions. Very nice, very polite- " Very Marketing" !

Where there really answers- no there were not- it all could have read out of the Queens Magazin or the Cunard Brochure- or answered using the search functin on the Cunard board. Thank you anyway!

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We value your comments and know how important the Cunard brand is to our loyal passengers.

 

See... anyone can do Angus' job.

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I agree 100%. Disappointing how vague and lacking any substance the replies were. All very polite and very “marketing”, but nothing was actually learned or resolved. Complete fluff. Worse than some of our American politicians! Saying something but not actually saying anything. Lol. I do appreciate the time though, but unfortunately that’s the best thing I can say.

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At least he varied the wording from one post to another, although they all pretty much the same thing. "Thank you for your comment/question. We'll think about it."

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Not sure why he bothered frankly (or was even invited).

 

He could have saved himself the time (and ours) by sending a standard Cunard press release along.

 

Oh, just realised, he did.

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Completely agree, he certainly dodged the question I asked him, we must have been naive to hope for more

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Why would anyone assume the "answers" were provided by Mr. Struthers personally, rather than by the same Marketing Department (or PR staff) who create all Cunard's other marketing materials?

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Why would anyone assume the "answers" were provided by Mr. Struthers personally, rather than by the same Marketing Department (or PR staff) who create all Cunard's other marketing materials?

 

 

I would assume the answers were provided by him because this entire "visit" to Cruise Critic specifically states that he would be here to answer questions. It's not like he is well known or anything, or too high up to answer questions on CC. If this wasn't the case, Cruise Critic could have simply stated "Cunard's Marketing Department" will be here to answer questions. Perhaps we would have received better answers if it was the lower ranking marketing employees, but honestly I don't think it makes any difference when dealing with Cunard.

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... If this wasn't the case, Cruise Critic could have simply stated "Cunard's Marketing Department" will be here to answer questions. Perhaps we would have received better answers if it was the lower ranking marketing employees, but honestly I don't think it makes any difference when dealing with Cunard.

 

Another illustration of the corporate culture of Cunard who evidently think that a "stiff upper lip" is best in all situations and that somehow anything but the most necessary communication is in some way unseemly.

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Q&A's are not to answer questions directly. They are useful to bring issues to the attention of the senior management.

I'll have a close look at the Shuffleboard situation on the Queens during the next year...

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I would assume the answers were provided by him because this entire "visit" to Cruise Critic specifically states that he would be here to answer questions. It's not like he is well known or anything, or too high up to answer questions on CC. If this wasn't the case, Cruise Critic could have simply stated "Cunard's Marketing Department" will be here to answer questions. Perhaps we would have received better answers if it was the lower ranking marketing employees, but honestly I don't think it makes any difference when dealing with Cunard.

 

Eroller, evidently you have a lot of faith both in Cunard and in Cruise Critic. For myself, I'm skeptical.

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Eroller, evidently you have a lot of faith both in Cunard and in Cruise Critic. For myself, I'm skeptical.

 

 

 

Yes you’re probably right. Regardless of who answered the questions, one thing is for certain. They were lame.

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Although I am sceptical about a positive outcome, I think that the Cunard top management should be made aware of this nonsense.

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Not sure why he bothered frankly (or was even invited).

 

He could have saved himself the time (and ours) by sending a standard Cunard press release along.

 

Oh, just realised, he did.

 

I haven't read any Q&As for other lines. Are they usually more responsive than Angus was? This one reminded me of the phone intercept that says "You are 96th in the queue. Please remain on the line as your call is very important to us."

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Posted (edited)
I haven't read any Q&As for other lines. Are they usually more responsive than Angus was? This one reminded me of the phone intercept that says "You are 96th in the queue. Please remain on the line as your call is very important to us."
To which my comment is "If it is very important to you, why aren't you answering?". Angus Struthers (if indeed it was he), managed to use many, many words to say absolutely nothing.

 

It maybe my mistaken impression, but I feel that other lines do get more informative answers. But I must check and have a closer look. Better to judge by members/passengers responses to the answers given by the representative of the line I'd guess, as a guide to whether the statements were informative, or merely empty marketing waffle (as with Mr Struthers).

Edited by pepperrn

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To which my comment is "If it is very important to you, why aren't you answering?". Angus Struthers (if indeed it was he), managed to use many, many words to say absolutely nothing.

 

 

 

I think these ambiguous fluffy answers left people more frustrated than before the Q&A. Worst of all I never got the feeling that I was actually heard. It's almost like a computer responded. Basically answering the same thing to every question but resolving absolutely nothing.

 

Having participated in these Q&A's before with other cruise lines, there is always some "marketing speak" but I've never seen it this bad. Other lines have been a bit more candid with their responses. Not hard to do in comparison to this.

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Living all my life in a capital city, I have long found that the best questions always elicit the blandest "answers". Cruise Critic is as close to a buzz saw that any of these breezy marketing types probably come across so I suspect the intern tasked with replying to our queries was a bit overwhelmed. Like what is a "promenade deck like anyway?

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How did Shakespeare so aptly say: " Much Ado About Nothing" - that sums it up pretty well!

Oh we all could tell what prommenade deck really is and looks.

If the new ship would get one- I am sure he would have said so- in whatever words- and in how many! :loudcry:

So he either doesn´t know as of yet- or he knows pretty well- and wont say!

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If the new ship would get one- I am sure he would have said so- in whatever words- and in how many! :loudcry:

 

So he either doesn´t know as of yet- or he knows pretty well- and wont say!

 

 

 

Rest assured it won’t have one, not in the traditional sense. A narrow walkway behind lifeboats and a few patches with unobstructed views. That is the design trend and they won’t spend the $$ to make the new Cunard ship any different. Anyway it’s seen as a huge revenue enhancer during the lifetime of the ship. More balconies they can sell as unobstructed views.

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Agree with all the comments here - Angus Struthers would make a very good politician, lots of words but nothing actually said. It was a complete waste of time.

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Hi everyone,

We just wanted to confirm that we helped to set the Q&A up withAngus and he answered all of the questions himself. As we ran overslightly, he confirmed a response to the final thread that we posted onhis behalf.

 

Apologiesfor any confusion, it was an oversight and something that should have madeclear in the response.

We've noticed from these threads and for the questions that weresubmitted in advance (thanks to everyone who has contributed) that there are quitea few additional questions that you have for Cunard. If you would like anopportunity to have another Q&A with Angus or a senior representative,please let us know.

If you have any more questions inthe meantime please send through any questions to us directly at:customerservices@cunard.co.uk (UK guest) or guestrelations@cunard.com (US guest).

Many thanks

 

Cunard

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Hi everyone,

We just wanted to confirm that we helped to set the Q&A up withAngus and he answered all of the questions himself. As we ran overslightly, he confirmed a response to the final thread that we posted onhis behalf.

 

Apologiesfor any confusion, it was an oversight and something that should have madeclear in the response.

 

We've noticed from these threads and for the questions that weresubmitted in advance (thanks to everyone who has contributed) that there are quitea few additional questions that you have for Cunard. If you would like anopportunity to have another Q&A with Angus or a senior representative,please let us know.

 

If you have any more questions inthe meantime please send through any questions to us directly at:customerservices@cunard.co.uk (UK guest) or guestrelations@cunard.com (US guest).

Many thanks

 

Cunard

 

Thank you for coming back and replying to this thread. That is very considerate of you and appreciated. Also the offer of another Q&A is thoughtful, but as you can tell from reading this thread most of us feel the Q&A was pointless because none of the questions were really answered, at least not in a direct, upfront, and transparent way. The answers we did receive were basically feel-good marketing fluff that never really addressed the concerns. So having another Q&A is fairly pointless unless you plan to be more forthcoming and upfront with your replies. I hope you understand that is the true desire of most of us here on Cruise Critic. Thanks again for your time.

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Hi everyone,

We just wanted to confirm that we helped to set the Q&A up withAngus and he answered all of the questions himself. As we ran overslightly, he confirmed a response to the final thread that we posted onhis behalf.

 

Apologiesfor any confusion, it was an oversight and something that should have madeclear in the response.

 

We've noticed from these threads and for the questions that weresubmitted in advance (thanks to everyone who has contributed) that there are quitea few additional questions that you have for Cunard. If you would like anopportunity to have another Q&A with Angus or a senior representative,please let us know.

 

If you have any more questions inthe meantime please send through any questions to us directly at:customerservices@cunard.co.uk (UK guest) or guestrelations@cunard.com (US guest).

Many thanks

 

Cunard

 

 

Busted!

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Thank you for coming back and replying to this thread. That is very considerate of you and appreciated. Also the offer of another Q&A is thoughtful, but as you can tell from reading this thread most of us feel the Q&A was pointless because none of the questions were really answered, at least not in a direct, upfront, and transparent way. The answers we did receive were basically feel-good marketing fluff that never really addressed the concerns. So having another Q&A is fairly pointless unless you plan to be more forthcoming and upfront with your replies. I hope you understand that is the true desire of most of us here on Cruise Critic. Thanks again for your time.

Absolutely spot on.

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Has anyone considered perhaps he wasn’t more specific because the details are still being worked out? I mean we’re still a good 4 years away, if the ship actually takes about 18 months from keel laying to completion (based on QV and QE) that’s a good 2.5 years of design work still to do. If they are lengthening the design that’s a major engineering undertaking that probably needs to be completed before any of the finer details can be confirmed...

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Has anyone considered perhaps he wasn’t more specific because the details are still being worked out? I mean we’re still a good 4 years away, if the ship actually takes about 18 months from keel laying to completion (based on QV and QE) that’s a good 2.5 years of design work still to do. If they are lengthening the design that’s a major engineering undertaking that probably needs to be completed before any of the finer details can be confirmed...

 

 

 

Most of the questions were not pertaining to the new ship. The answers to pretty much all the questions were vague, lacking any substance, and filled with fluffy marketing speak.

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Indeed. And most of the questions were just that rather than editorials disguised as questions. For example, "Why has Cunard dropped the Mediterranean almost entirely from its programme 2019 onwards?" They have. It's a fact. And I just wanted a reason. I don't ever recall a line just dropping an entire region like that, one that has always been a cornerstone of British based lines. Indeed, Orient Line invented the Mediterranean cruise 120 years ago. And suddenly, it just vanishes. Surely there is a reason or reasons. My wife and I like the Med and it will be the reason we probably won't be booking Cunard next year.

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Regarding the issue of the location of Club cabins on QE/QV AS clearly needs to look at the QV deck plan for 2019 where four A1 cabins have been created on deck 7 (but not on QE) so some respite for a lucky few from clomping feet and scraping chairs above.

 

DJ

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