boobasimcha Posted June 7, 2018 #1 Share Posted June 7, 2018 Been on P & O website to register for my account for both Hubby and me mine has wowrked O.K. but with hubby's still have not received email to verify account if I try to re-register is says email already exists but still no email to either verify account or to change password. Any words of wisdom or help out there please? Link to comment Share on other sites More sharing options...
jeanlyon Posted June 7, 2018 #2 Share Posted June 7, 2018 Can't help with that, but their website is totally garbage. I have been back from my cruise a month and when I log in I am still Mediterranean tier and should be Caribbean. Two emails to Loyalty over the last month have not been responded to. Link to comment Share on other sites More sharing options...
PRINCESSTHE BEST Posted June 7, 2018 #3 Share Posted June 7, 2018 Can't help with that, but their website is totally garbage. I have been back from my cruise a month and when I log in I am still Mediterranean tier and should be Caribbean. Two emails to Loyalty over the last month have not been responded to. Don’t worry, it may take time for it to be shown on the website. But rest assured if you book another cruise or when next onboard it will be shown. I normally drift between Baltic and liguarian but when I arrive on board they always know exactly what my status is. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
NoFlyGuy Posted June 7, 2018 #4 Share Posted June 7, 2018 The 'P&O My Account' site is pants. Had lots of problems until quite recently. Even now, under 'my loyalty' our latest 7 day cruise (got back 11 days ago) shows as a past cruise but hasn't been added to our loyalty points . On a more positive note the cruise personaliser seems much better and shows the correct tier for all our upcoming cruises .Showing Mediterranean, Caribbean and then Ligurian respectively going into May of next year. Link to comment Share on other sites More sharing options...
jeanlyon Posted June 7, 2018 #5 Share Posted June 7, 2018 My Cruise Personaliser for my next cruise shows Mediteranean. My account also shows the same. We are now Caribbean and no response from Loyalty to 2 emails. It's definitely pants. Link to comment Share on other sites More sharing options...
happy v Posted June 7, 2018 #6 Share Posted June 7, 2018 Been on P & O website to register for my account for both Hubby and me mine has wowrked O.K. but with hubby's still have not received email to verify account if I try to re-register is says email already exists but still no email to either verify account or to change password. Any words of wisdom or help out there please? You have to have separate email addresses for each person. Both of ours are up and running fine. Link to comment Share on other sites More sharing options...
jeanlyon Posted June 7, 2018 #7 Share Posted June 7, 2018 Yes our accounts are running fine, but the tier is wrong on that and also on cruise personaliser Link to comment Share on other sites More sharing options...
boobasimcha Posted June 7, 2018 Author #8 Share Posted June 7, 2018 You have to have separate email addresses for each person. Both of ours are up and running fine. Yes I know that Link to comment Share on other sites More sharing options...
happy v Posted June 7, 2018 #9 Share Posted June 7, 2018 Yes I know that Sorry, I was only trying to be helpful. Link to comment Share on other sites More sharing options...
CCFC Posted June 8, 2018 #10 Share Posted June 8, 2018 Try a different web browser, I couldn't log in using internet explorer, Chrome it went in fine. Link to comment Share on other sites More sharing options...
Zombatar Posted June 8, 2018 #11 Share Posted June 8, 2018 Login with Google Chrome and there will be on problems. Link to comment Share on other sites More sharing options...
jeanlyon Posted June 8, 2018 #12 Share Posted June 8, 2018 Doesn't matter what I log in with my tier is wrong. Link to comment Share on other sites More sharing options...
pete14 Posted June 8, 2018 #13 Share Posted June 8, 2018 Doesn't matter what I log in with my tier is wrong. There seems to be a curious echo on this thread. Maybe it is a symptom of this site being ‘pants’ Link to comment Share on other sites More sharing options...
Rare Elliejay Posted June 9, 2018 #14 Share Posted June 9, 2018 Hi Boobasimcha, I had the same problem and eventually found the email verifying my account in my Junk mail. Really don't why as every other email I receive from P & O goes to my inbox. Hope this helps. Janine Link to comment Share on other sites More sharing options...
Bacardi.. Posted June 10, 2018 #15 Share Posted June 10, 2018 Doesn't matter what I log in with my tier is wrong. I had the same. I had to call them in the chaos they had created me two profiles on there system. They had to merge them, and it was all sorted. Link to comment Share on other sites More sharing options...
jeanlyon Posted June 10, 2018 #16 Share Posted June 10, 2018 I finally got both my account and Cruise Personaliser updated by messaging the on Facebook. Far better than a phone call it seems. Link to comment Share on other sites More sharing options...
boobasimcha Posted June 15, 2018 Author #17 Share Posted June 15, 2018 When I called P & O they said there were some problems with some people and getting their emails. I think that must be nearly 2 weeks ago the operator said should get the email in a few days. Hahahahah and I though Celebrity's web site was pants we are off next week Link to comment Share on other sites More sharing options...
boobasimcha Posted June 15, 2018 Author #18 Share Posted June 15, 2018 Hi Boobasimcha,I had the same problem and eventually found the email verifying my account in my Junk mail. Really don't why as every other email I receive from P & O goes to my inbox. Hope this helps. Janine Thanks for trying to help. That was the first thing I did look in the junk mail and I keep looking. Link to comment Share on other sites More sharing options...
boobasimcha Posted June 20, 2018 Author #19 Share Posted June 20, 2018 Still no luck with trying to get my husbands account set up:(:mad: so much for being fixed in a few days Link to comment Share on other sites More sharing options...
Marmaduke Posted June 21, 2018 #20 Share Posted June 21, 2018 Been on P & O website to register for my account for both Hubby and me mine has wowrked O.K. but with hubby's still have not received email to verify account if I try to re-register is says email already exists but still no email to either verify account or to change password. Any words of wisdom or help out there please? Tried to register today and experienced exactly the same problem. I wonder if it was because I stated that I didn't wish to be contacted by P & O, if so then there is no way back in to change the preferences. We already have accounts within the family so there doesn't seem any point in getting two lots of promotional / sales e-mails. I only wanted to register to secure my Peninsular club membership. Also have the same problem with Cunard. Link to comment Share on other sites More sharing options...
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