Captain's Club points are not adding up

[gerelmx]

I have 2 cruises completed and the 2 are shown in the past cruise tab, the 1st with 42 points and the second with 56 points for a total of 98 points, but on the main page shows that I only have 42 points accumulated, another Gremlin in the web site?

[Phxazzcruisers]

it could depends on the timing.  Sometimes my points have not shown up for about 10-14 days after the cruise was completed.

[upwarduk]

After we had done our last cruise the planner showed tha I wasn’t even a Captains Club member, even though I am Elite and have 579 points.

It wouldn’t even take my Captains Club member number. I contacted Miami and was told that my D.O.B was incorrect ( it was written in the UK format, not the required US format. This was corrected and my planner showed the correct points.

 

Edited October 27, 2018 by upwarduk

[cruisestitch]

You just completed the cruise, didn’t you?  It sometimes takes ten days to two weeks for the points to get registered.

[davekathy]

1 hour ago, gerelmx said:

I have 2 cruises completed and the 2 are shown in the past cruise tab, the 1st with 42 points and the second with 56 points for a total of 98 points, but on the main page shows that I only have 42 points accumulated, another Gremlin in the web site?

Give the system at least a week to update your tier level points. 

[Jim_Iain]

I had the same problem a couple months ago.   Both my and Iain showed the cruise in Cruise Planner but the points were not added to my total on the front page.  

 

I think that the OP has the same situation.   They are applied in past cruises within the normal 10 working days but did not show in the points on the main page. 

 

I e-mailed OneTouch.  Initially I didn't get a response back so after a week I resent and cc'd Lisa.    Amazing I had a call back in less than an hour.    She confirmed what I saw and contacted IT.    It was updated correctly in one day. 

Yea...

 

They explained like upwarduk that I had two accounts caused by an erroneous birthdate on one of the accounts.    Fair enough but she couldn't explain why Iain's acted in the same manner and he didn't have two accounts or birthdates.  

 

Edited October 27, 2018 by Jim_Iain

[Formerly known as Seabee]

Where do you see your points accumulated?  I achieved Elite many years ago when points weren’t the thing, only numbers of cruises.  Other travel interest kept me from cruising as often but am now back into it.  How do I find my points?

[gerelmx]

 

16 minutes ago, Formerly known as Seabee said:

Where do you see your points accumulated?  I achieved Elite many years ago when points weren’t the thing, only numbers of cruises.  Other travel interest kept me from cruising as often but am now back into it.  How do I find my points?

 

At your login screen you see how many points accumulated you have, and at the tab past cruises you can see each past cruise with the points for each one,  if I sum the individual points doesn't match with the total.

Edited October 27, 2018 by gerelmx

[Formerly known as Seabee]

Thanks

Edited October 28, 2018 by Formerly known as Seabee
Delete

[gerelmx]

2 hours ago, Formerly known as Seabee said:

Thanks

 

I see your previous message asking where?  now that I want to answer your question it's deleted.  Look at post #3 in this thread.