Personal Preferences

[blondie from arizona]

I can't seem to find where to set my personal preferences on RCL. Some of them were what kind of soda do you want in your room? Do you want an upgrade and then it had options.  I can't seem to find it and it is making me nuts.  Help.

[molly361]

You have to call them to do it

[Tee & Chilli]

The website "upgrade" removed that option. Call as previously mentioned by Molly361.

[vacationlover_mn]

We forgot to call last time and got cookies, oj and water in our room (we are emerald)

[cruisegirl1]

Sorry -wrong post

Edited October 21, 2019 by cruisegirl1

[blondie from arizona]

Update. I did have to call C&A. It was quick and painless and they confirmed what I already had set up. She said they are working on the issue and it should be back on the web-site at some point in the future.

[Clarea]

45 minutes ago, blondie from arizona said:

Update. I did have to call C&A. It was quick and painless and they confirmed what I already had set up. She said they are working on the issue and it should be back on the web-site at some point in the future.

 

Thanks for the update, I hope this is true.

[molly361]

36 minutes ago, Host Clarea said:

 

Thanks for the update, I hope this is true.

You're funny  The sometime in the future is funny as well😇

[Clarea]

36 minutes ago, molly361 said:

You're funny  The sometime in the future is funny as well😇

 

Yeah, who knows what "sometime" means in Royal's dictionary.🙄

[SRF]

3 hours ago, Host Clarea said:

 

Thanks for the update, I hope this is true.

 

They said FUTURE.  Not NEAR future. 😄

 

[grapau27]

On 10/20/2019 at 7:25 PM, blondie from arizona said:

I can't seem to find where to set my personal preferences on RCL. Some of them were what kind of soda do you want in your room? Do you want an upgrade and then it had options.  I can't seem to find it and it is making me nuts.  Help.

I emailed crown and anchor and they emailed back confirming our choice.

If all else fails go and see the 

Loyalty Ambassador on board and they will sort it out for you.

[blondie from arizona]

Thanks. I had a previous cruise that I did not want an upgraded room, so I had changed my preferences. After the cruise, I changed it back. I just wanted to make sure that it states that I DO want an upgrade if it is available.  I have been upgraded in the past and didn't want to miss out.