P&O surprise email

[Adawn47]

I've just received an email from P&O with our loyalty points, tier and number of future cruises. That's a first. I wonder if it's because of the problems with signing into some accounts. 

[jeanlyon]

My friend just received one, but I didn't.  Very odd.  I logged in to her account and it still shows only 2 cruises instead of 4.  An so does mine.

Edited February 16, 2020 by jeanlyon

[Adawn47]

There was also a link to sign into my account but I wasn't brave enough to try it yet. I don't like getting wound up before lunch 😆.

[P&O SUE]

I got it and all my details were correct! 
My husband’s weren’t correct as it said 2 future cruises and not 3 but I only booked the third one recently and it didn’t have a space (I booked online) to put his number in! I intend to phone P&O about it but as the cruise isn’t until  2021i thought I’d wait a while as I’m sure they are busy with coronavirus etc!

Edited February 16, 2020 by P&O SUE

[Adawn47]

22 minutes ago, jeanlyon said:

My friend just received one, but I didn't.  Very odd.  I logged in to her account and it still shows only 2 cruises instead of 4.  An so does mine.

If you haven't already received one look into promotions. That's where I found mine.

[Monorail Orange]

I believe this is the second one of these I've had. Never clicked on the link though.

[zoe sproodle]

This is at least the second one of these I've had.  The email correctly shows 5 future cruises but when I log into my account I can only see 3 of them.

[Adawn47]

Which is why they're most likely sending them out. I've only received the one though.

[Adawn47]

24 minutes ago, Monorail Orange said:

I believe this is the second one of these I've had. Never clicked on the link though.

You not brave enough either? 😆

[emam]

I clicked on the link, logged in and this is what it took me too. I had to log in again to get to my account, which only shows past cruises. You have to go back to the main site and log in again under already booked and add your booking reference etc. So presumably if you have more than one cruise booked you will have to look at each one individually. 

 

 

 

 

 

[jeanlyon]

Already Booked means Cruise Personaliser.  That's not what this is about.  It's the Login under My Details that lists your past and current cruises.  This is where it is wrong.

[Adawn47]

17 minutes ago, emam said:

I clicked on the link, logged in and this is what it took me too. I had to log in again to get to my account, which only shows past cruises. You have to go back to the main site and log in again under already booked and add your booking reference etc. So presumably if you have more than one cruise booked you will have to look at each one individually. 

 

 

 

 

 

I'm glad I didn't try it then. Trying to navigate P&O's website recently has been a minefield. I can think of better things to do over the weekend. 

[flapjack62]

I also logged in from the email and arrived at the same page as emam.

Interestingly, I have never encountered any issues when logging into my cruise personaliser, both booking references are working for me. 

Edited February 16, 2020 by flapjack62

[grapau27]

20 hours ago, Adawn47 said:

I've just received an email from P&O with our loyalty points, tier and number of future cruises. That's a first. I wonder if it's because of the problems with signing into some accounts. 

We received ours from Portunus club.

Points,tier and future cruises was correct so I didn't bother logging in.

[Rupert2251]

Received ours last night, tier, points and future cruises are all correct but when we logged in it still said "you have 0 future cruises booked" hey ho just go with the flow 😀

[Adawn47]

Exactly. There's no point in getting wound up over something you can't  change. I'll leave that until I can't print our tickets off 😉.