We had our Dec cruise canceled!

[lovinlife58]

Just now, bajathree said:

It's only showing on your app cause you haven't updated it.....refresh the app and it probably not be there anymore. 

True. 

[nelblu]

53 minutes ago, lovinlife58 said:

We paid the cruise with Air2Sea off Sept. 3, so come Mon, hopefully we can get it resolved. We may not get the original ocean view cabin but there seems to be a lot open. We just have to stay positive!!! 

If you are so concerned, I would still call RCL customer service even though you used a T.A.  Either you are going to get an answer or they will refer you to your TA.  Nothing to lose other than a tele call.

[DCPIV]

4 minutes ago, nelblu said:

If you are so concerned, I would still call RCL customer service even though you used a T.A.  Either you are going to get an answer or they will refer you to your TA.  Nothing to lose other than a tele call.

 

OP already did so and was referred to TA (post #1).

[dani negreanu]

33 minutes ago, lovinlife58 said:

We're hoping to resolve this, just want to get on the ship and enjoy!

 

Would u like to give me your [cancelled] cabin #, may be I can see if it's still available for booking.

[DMWT Cruiser]

Do the charges on your credit card statement show Royal Caribbean as the merchant?

 

Does your reservation actually indicate it was cancelled or does it simply no longer appear on the app or website?

[RonPaula]

Airfare could be considerably higher if everything is cancelled. The cabin might be the least of the her problems.

[soremekun]

Were any FCCs involved with this transaction?

[Cruiser1862]

5 hours ago, Cruiser1862 said:

My TA is always available by email and has an emergency contact. She lets everyone know if she’ll be unavailable and who to contact in her absence. 

I tried to edit this (can’t we edit our own responses)?

i wanted to add that I’m sure it’ll all work out, although I know it’s extremely frustrating when you’re going through it. 

[Bronx12]

4 hours ago, dani negreanu said:

 

Would u like to give me your [cancelled] cabin #, may be I can see if it's still available for booking.

I was going to suggest that they check to see if the cabin was available and rebook it until Monday when the TA is available.

[dani negreanu]

18 minutes ago, Cruiser1862 said:

I tried to edit this (can’t we edit our own responses)?

 

Yes, you can, for a limited time (between 15 and 20 minutes).

 

Use the 3 dots on the upper right side of your post.

[JAlovestotravel]

We had our cabin for December changed by Royal (for spacing).  When that happened, it triggered a pricing update that stripped the protected L&S to the original price when we booked (shifted).  We had paid in full in September, even though not required. 

We did get an email reminder before the new final pay date that gave us a shock!  We were able to get it corrected with one call and a couple of days but it was a bit concerning momentarily. 

We are booked directly so we got the email ourselves. This makes me wonder if there was a missed reminder since it was thought to be already paid.

[Itchy&Scratchy]

1 hour ago, JAlovestotravel said:

We had our cabin for December changed by Royal (for spacing).  When that happened, it triggered a pricing update that stripped the protected L&S to the original price when we booked (shifted).  We had paid in full in September, even though not required. 

We did get an email reminder before the new final pay date that gave us a shock!  We were able to get it corrected with one call and a couple of days but it was a bit concerning momentarily. 

We are booked directly so we got the email ourselves. This makes me wonder if there was a missed reminder since it was thought to be already paid.

the same happened to me, but RCI never changed the cabin or anything. When they moved the new final payment date to 30 days out instead of 90, something went wrong and all of a sudden I had a balance left. I made the final payment back in August for our November cruise. I had to get it resolved by involving RCI.

[lovinlife58]

What a relief, our travel agent resolved the cancellation  and we're a go for Dec 5 on the Allure!!! Happy Days!! Thanks for all the words of encouragement and helpful thoughts!!! 😃

[soremekun]

9 minutes ago, lovinlife58 said:

What a relief, our travel agent resolved the cancellation  and we're a go for Dec 5 on the Allure!!! Happy Days!! Thanks for all the words of encouragement and helpful thoughts!!! 😃

Did you receive an explanation as to what caused the cancellation?

[WeatherFx]

9 minutes ago, lovinlife58 said:

What a relief, our travel agent resolved the cancellation  and we're a go for Dec 5 on the Allure!!! Happy Days!! Thanks for all the words of encouragement and helpful thoughts!!! 😃

Did the TA say what the issue was?

[DMWT Cruiser]

20 minutes ago, lovinlife58 said:

What a relief, our travel agent resolved the cancellation  and we're a go for Dec 5 on the Allure!!! Happy Days!! Thanks for all the words of encouragement and helpful thoughts!!! 😃

 

Glad to hear that, enjoy the cruise!

[lovinlife58]

2 hours ago, soremekun said:

Did you receive an explanation as to what caused the cancellation?

First  they told me it was my travel agency, when my travel agent called, she was told it was a guest that canceled? Well neither was true, so we're going with a glitch! 

[lovinlife58]

2 hours ago, WeatherFx said:

Did the TA say what the issue was?

We think it was a glitch in the system but all it great now that it's resolved!!😃

[lovinlife58]

1 hour ago, Heymarco said:

Looks like another good reason to just let porters make the luggage tags. 🤣

Oh so true!!

[lovinlife58]

Thanks everyone!!! 🙂

[Another_Critic]

Hopefully you have the same reservation number (for double points) after it was reinstated.