After Cruise Survey

[arizdback]

Does anyone who has sailed recently know if they still provide surveys at the end of the cruise? 
Currently on the Panorama and have experienced two straight evenings of really horrible service for anytime dining in the Vista dining room that I feel really needs to addressed.   The waiter I had last night was wonderful but the entire check in crew up front is frankly a disorganized mess to the point that tonight I simply gave up and left before getting seated and went to the lido for dinner. 

[CruiseBro16]

I got a post cruise survey last month.

[brilliantseas]

I got one 48 hours after debarkation. 

[groundloop]

I've been wondering about this also since we just completed our 3rd post restart cruise and haven't gotten surveys for the first two.

[sparks1093]

10 hours ago, arizdback said:

Does anyone who has sailed recently know if they still provide surveys at the end of the cruise? 
Currently on the Panorama and have experienced two straight evenings of really horrible service for anytime dining in the Vista dining room that I feel really needs to addressed.   The waiter I had last night was wonderful but the entire check in crew up front is frankly a disorganized mess to the point that tonight I simply gave up and left before getting seated and went to the lido for dinner. 

Yes, we received them. But this is something that you should really address onboard, either with the Maitre'd or the Hotel Director (if you don't want to talk to them you could get note paper from guest services and leave them a note).

[xraymomma]

We both received them after our cruise on the Magic in September, but only my husband received one for our Mardi Gras cruise a few weeks ago. Not sure why there was a difference. 

[MCC retired]

14 hours ago, arizdback said:

Does anyone who has sailed recently know if they still provide surveys at the end of the cruise? 
Currently on the Panorama and have experienced two straight evenings of really horrible service for anytime dining in the Vista dining room that I feel really needs to addressed.   The waiter I had last night was wonderful but the entire check in crew up front is frankly a disorganized mess to the point that tonight I simply gave up and left before getting seated and went to the lido for dinner. 

Since OP is currently on the ship , that is the place to address any problem, not a week later on some  survey .

[sharon&family]

We have never once recieved a survey on our past 8 cruises.

[Giantfan13]

Just off the Legend and no survey.

 

Cheers

Len

[ray98]

Debarked Saturday and my survey was emailed yesterday.  If you have problems and are still on the ship that is where it should be addressed, it will hold more weight than some random internet survey after the fact.

[Aplmac]

Go to Guest Services and see if they can supply a complaint form.

Take it back to your cabin to fill it out, with a cooler head, hopefully

[BlerkOne]

If you have an issue on a cruise, deal with it ON the cruise and give them a chance to correct instead of letting it bother you (and maybe others) the rest of the cruise.

 

Anytime dining does not mean, for example, that you can walk into the dining room anytime and be served. Especially if you are trying to eat at a popular time. These days it is best to check in via the app and they will let you know when your table is ready.

[staceyglow]

1 hour ago, sharon&family said:

We have never once recieved a survey on our past 8 cruises.

Check your junk mail folder.  That is where I found mine.

[thewynn]

On 12/20/2021 at 9:10 AM, sparks1093 said:

Yes, we received them. But this is something that you should really address onboard, either with the Maitre'd or the Hotel Director (if you don't want to talk to them you could get note paper from guest services and leave them a note).

This seems the way to go. Why endure the issue the rest of your trip and then just answer a survey saying you weren't happy. Give them a chance to fix the issue and make you happy the rest of the cruise!