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Has NCL fulfilled the promise of 6 Litres of water for NCL passengers with the Free At Sea package?

PapaGoose

By PapaGoose,
in Norwegian Cruise Line

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vacation44

vacation44

Posted
Posted

So I did call to inquire about the "free" water.   I was told that since our original booking was in April, we are not entitled to the water as the promotion was not running then.  Ok.  I can agree with that.  However, I last re-priced in November when the water promotion was running and when you re-price, you have to swap your old promotions to the new promotions which led us to paying the increased FAS.  So in theory, we should be entitled to the water.   I was told no.   

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PATRLR

PATRLR

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31 minutes ago, vacation44 said:

So I did call to inquire about the "free" water.   I was told that since our original booking was in April, we are not entitled to the water as the promotion was not running then.  Ok.  I can agree with that.  However, I last re-priced in November when the water promotion was running and when you re-price, you have to swap your old promotions to the new promotions which led us to paying the increased FAS.  So in theory, we should be entitled to the water.   I was told no.   

I'd call back.

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dbrown84

dbrown84

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For anyone that booked thru CAS and/or have the casino drink card, know that you can get these waters at the casino bar.  Not the same as having them in your room when you board, but I load up on them from the casino bar and keep my fridge stocked.

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PapaGoose

PapaGoose

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Hi Folks

 

I am the original poster for this topic. We booked our Feb 2023 cruise in June of 2022. I guess that means we are sol on this water perk. That’s a lunch bag letdown!
 

Now the dilemma will be whether we pre-order and pay for a water package before the cruise or wait until we are onboard and use some of our OBC from our TA and the Shareholder benefit.
 

My understanding is the price has been the same whether you book a water package pre-boarding or after getting onboard. Has anyone found it to be different?

 

Thanks everyone for your feedback so far!

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oteixeira

oteixeira

Posted
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33 minutes ago, PapaGoose said:

Hi Folks

 

I am the original poster for this topic. We booked our Feb 2023 cruise in June of 2022. I guess that means we are sol on this water perk. That’s a lunch bag letdown!
 

Now the dilemma will be whether we pre-order and pay for a water package before the cruise or wait until we are onboard and use some of our OBC from our TA and the Shareholder benefit.
 

My understanding is the price has been the same whether you book a water package pre-boarding or after getting onboard. Has anyone found it to be different?

 

Thanks everyone for your feedback so far!

That is correct on price being the same, but at least if you wait until you are out to sea you don't have to pay tax on it.  That is what I do each time I cruise, I buy it on the first day, but after we are out to sea.  

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vacation44

vacation44

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1 hour ago, Escaping2016 said:

Check on your confirmation.  I know I originally booked awhile ago and then called when the prices went down and it is listed on my confirmation that I get 6 bottles of Flow

Not on any on my confirmations.   I checked my nephew's confirmation, who I booked in November, and it is not on the email confirmation but is included on his summary page.

 

 

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PapaGoose

PapaGoose

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3 hours ago, ChiefMateJRK said:

I didn't think this was a "new promotion," but rather a change in terms to the FAS beverage package.  As such, I think everybody with that package should receive the six bottles.  We'll soon have more actual reports 

So you’re telling me there’s a chance? 
 

Maybe that rock will turn out to be a nice shiny zirconia stone….

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vacation44

vacation44

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Just chatted again with NCL.  Was told the booking period for the free water was from 9/14/22 through 12/15/22.   And it does not include any re-pricing during that time.    I said that does not make sense since if you re-book, you have to accept the new promotions at that time which would include the water.    I was given another phone number to call.

 

Also, when I heard about the included water, I do not remember reading it was for a limited time only.   I thought, mistakenly so, that it was an improvement to the FAS beverage package.  

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PNWMomma

PNWMomma

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Posted

Based on seeing folks here indicating the water now shows up on their reservations I logged in to check it out. Ours now shows the 6 pack of water included times four. Our booking date was December 1, 2022. I only expected to see a two quantity indicated for the two of us with the FAS beverage package. Did not expect the kids would be entitled to them.

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ceilidh1 "Live from...." Rare

ceilidh1

Posted
Posted (edited)
FREE AT SEA
Your Current Offers
  • Unlimited Open Bar Package
    Includes a selection of beverages by the glass (premium cocktails, beer and wine up to $15) as well as unlimited pop, juices, and one 6-litre case of Flow water (exclusions apply) Click Here for details.
  • Specialty Dining Package
    1 meal to enjoy at any of our specialty dining restaurants
  • Wi-Fi
    75 minutes of free Wi-Fi per stateroom
  • Shore Excursions
    $50 USD credit per tour for 1st guest
FREE AT SEA PLUS
Elevate Your Cruise Experience
  • Premium Plus Beverage Package
    Includes all beverages by the glass (top-shelf spirits, cocktails, beer and wine), select premium bottles of champagne and wine as well as unlimited Starbucks® coffee and specialty drinks, bottled water, pop, juices, and more. Click Here for details.
  • Additional Specialty Dining
    2 additional specialty dining meals
  • Unlimited Wi-Fi
    To upgrade to our Premium Wi-Fi package with streaming included, please call 1-866-234-7350
  • More Shore Excursions
    Get an additional $50 USD credit per tour for 2nd guest
Price Per Person
C 306 25
 
 
This is what shows on mine - I booked way back in 2021 and refared in November 2022. The "current" FAS is stating water, yet the upgrade doesn't? Weird. Not that it matters to me, since I have no use for the water anyways...
 
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Redsky5292 Great Review Rare

Redsky5292

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We had already booked our April cruise out of NO before we sailed this past July, I think we had booked it last Spring but I can't remember.  While on board we rebooked as the Cruise Next desk gave us a better deal, and we took the standard Free At Sea perks.  I just checked our perks and we have the six bottles of water listed as part of our package.  We'll see if they actually end up in our room.

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curious_me

curious_me

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4 hours ago, PNWMomma said:

Based on seeing folks here indicating the water now shows up on their reservations I logged in to check it out. Ours now shows the 6 pack of water included times four. Our booking date was December 1, 2022. I only expected to see a two quantity indicated for the two of us with the FAS beverage package. Did not expect the kids would be entitled to them.

Same, with the FAS the waters looks like the only thing the kids are included in.

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