Cannot Bring Up Excursions

[Tedferg]

This has happened several times recently, log in to website and Manage This Trip. Excursions lists the itinerary and shows one booked excursion but not response when we look at details or try different days.

 

Tried with Edge and Chrome browsers, same result.

Edited September 3, 2023 by Tedferg

[WisCruiser2]

I posted about this on Friday. This reply, while a cumbersome workaround, did seem to work (haven't looked at the website today).

https://boards.cruisecritic.com/topic/2960791-another-website-fail/?do=findComment&comment=66018926

 

[Tedferg]

17 minutes ago, WisCruiser2 said:

I posted about this on Friday. This reply, while a cumbersome workaround, did seem to work (haven't looked at the website today).

https://boards.cruisecritic.com/topic/2960791-another-website-fail/?do=findComment&comment=66018926

 

Thanks I am exploring that and will follow the other thread.

[Thrak]

I right click on the link and then select "open link in new tab" from the context menu. I use Firefox.

[Tedferg]

8 minutes ago, Thrak said:

I right click on the link and then select "open link in new tab" from the context menu. I use Firefox.

I did that in Edge and get to the list of excursions for that port but then cannot bring up individual excursions. It looks like broken links.

[Thrak]

33 minutes ago, Tedferg said:

I did that in Edge and get to the list of excursions for that port but then cannot bring up individual excursions. It looks like broken links.

 

Our Hobbiton excursion just kept taking me to an "OOPS!" page. I finally cancelled and booked privately. I don't trust Princess.

[Musky Ike]

36 minutes ago, Tedferg said:

I did that in Edge and get to the list of excursions for that port but then cannot bring up individual excursions. It looks like broken links.

Yes you unfortunately need to repeat the process on the "excursion details" tab as well. PITA but I was able to book excursion reservations earlier today doing that.

 

Edited September 3, 2023 by Musky Ike

[IndyKid]

I tried the right-click and open in new window with Chrome but had no luck. However, I was able to access the excursions through the app.

[Mary loves to travel]

16 hours ago, Thrak said:

I right click on the link and then select "open link in new tab" from the context menu. I use Firefox.

Yes, viewing excursions works on Firefox, not Chrome or Edge (but stay tuned, it may all change again 😂)

[Tedferg]

1 hour ago, Mary loves to travel said:

Yes, viewing excursions works on Firefox, not Chrome or Edge (but stay tuned, it may all change again 😂)

Firefox does not work for me.

[Mary loves to travel]

5 minutes ago, Tedferg said:

Firefox does not work for me.

Yikes!

 

Guess it's the right-click "open in new tab" then?

it shouldn't be this difficult.

[Tedferg]

This is weird since excursions are a revenue generator for Princess.

[donaldsc]

If it is still down it has been down for at least 3 or 4 days.

 

DON

[startedwithamouse]

2 minutes ago, donaldsc said:

If it is still down it has been down for at least 3 or 4 days.

 

DON

Can you access on the app?

 

It's not "down", you can open in a new window using the instructions previously mentioned. 

[Tedferg]

OK so I have to right click to get to list of excursions for a port and then right click again to see details and book. I was not doing the second right-click.

[voljeep]

why am I able to look at the excursions on a cruise that starts in under 60 days? - all the information is there - but the 5 or 6 excursions I looked at were all 'sold out' - which may be true at this point.

 

Desktop

Edge

Windows 10

[Pstcrik]

Also been trying to book Princess excursions for 4 days now with no success.  Been on hold with Princess twice and after 20 min with no success, gave up this morning and booked with private tours.  Dealing with Princess actually is and has become an event that does not support the word vacation.

[startedwithamouse]

4 hours ago, Tedferg said:

OK so I have to right click to get to list of excursions for a port and then right click again to see details and book. I was not doing the second right-click.

Can you access on the app?

[startedwithamouse]

3 hours ago, Pstcrik said:

Also been trying to book Princess excursions for 4 days now with no success.  Been on hold with Princess twice and after 20 min with no success, gave up this morning and booked with private tours.  Dealing with Princess actually is and has become an event that does not support the word vacation.

Can you view and access on the app?

[Tedferg]

Ok Princess website Excursions is working again.

[Mary loves to travel]

20 minutes ago, Tedferg said:

Ok Princess website Excursions is working again.

and so they are!

 

thanks for the heads up 🙂

 

 

[Coolmama_1]

What is really crazy is that I have to do the right click thing when I log in. However, If I log in on the same computer using my sister's username and password, it works fine. Makes no sense;.

[MplsYogini]

39 minutes ago, Coolmama_1 said:

What is really crazy is that I have to do the right click thing when I log in. However, If I log in on the same computer using my sister's username and password, it works fine. Makes no sense;.

 

Same issue with my login vs my husband's.