jennybenny Posted July 22 #2276 Share Posted July 22 The pre cruise experience is horrendous!! I mean, PRINCESS GET IT TOGETHER!!! We had pre ordered our medallions for pick up at the port. Ordered accessories as well. I just checked today as our cruise is in 11 days, and the Princess app is saying we didn't order our medallions and we can pick them up at the port. I'm annoyed. First we couldn't make reservations, that dumb park 19 isn't operational (I thought MAYBE the kids would be interested), and now this. If the experience on board is great, I will be happy, but this pre cruise experience is enough to make any new comer never want to cruise with Princess again. I am beyond frustrated and annoyed by Princess. We are two elite passengers and 2 platinum, and this could very well be our last cruise with Princess. 2 Link to comment Share on other sites More sharing options...
Thrak Posted July 22 #2277 Share Posted July 22 Many things, such as ordering Medallions have a final step that one must scroll down to notice. I just made a bunch of dining reservations and, while the reservations had a "save" button that said they were saved, I found I had to scroll down farther to actually book the saved reservations. Unlike some folks I don't really have much of an issue using the app at all. It's incredibly better than the version that was first released. 8 1 Link to comment Share on other sites More sharing options...
Astro Flyer Posted July 24 #2278 Share Posted July 24 Apple iOS update: Link to comment Share on other sites More sharing options...
Splice the mainbrace Posted July 24 #2279 Share Posted July 24 On 7/22/2024 at 10:21 PM, Thrak said: Many things, such as ordering Medallions have a final step that one must scroll down to notice. I just made a bunch of dining reservations and, while the reservations had a "save" button that said they were saved, I found I had to scroll down farther to actually book the saved reservations. Unlike some folks I don't really have much of an issue using the app at all. It's incredibly better than the version that was first released. Thank you for pointing out about having to click on the dining reservation button. My wife thought that she had booked our MDR times and restaurant when they first became available some weeks ago but when she checked yesterday they weren't there. She redid them and clicked reserve this time, fortunately our previously preferences were still available. 4 Link to comment Share on other sites More sharing options...
voljeep Posted July 25 #2280 Share Posted July 25 what are the direct... phone number to contact someone about your status being wrong on the app, but correct on the website? a direct email contact tried chat twice - useless twice - I don't want to re-register and set up new accounts. I want my exiting account fixed on the app Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 25 #2281 Share Posted July 25 26 minutes ago, voljeep said: what are the direct... phone number to contact someone about your status being wrong on the app, but correct on the website? a direct email contact tried chat twice - useless twice - I don't want to re-register and set up new accounts. I want my exiting account fixed on the app Not a direct line, but you can call the regular line..follow prompts till you get Ocean Ready. I did get an agent that was trained to correct status on the App. Others have also reported luck just recently. No direct email address either, they stopped working the old IT email address. Don’t go to regular CS agents, as they are clueless. Good luck! 1 1 Link to comment Share on other sites More sharing options...
voljeep Posted July 25 #2282 Share Posted July 25 5 minutes ago, PacnGoNow said: Not a direct line, but you can call the regular line..follow prompts till you get Ocean Ready. I did get an agent that was trained to correct status on the App. Others have also reported luck just recently. No direct email address either, they stopped working the old IT email address. Don’t go to regular CS agents, as they are clueless. Good luck! Very much appreciated - will definitely try that! Link to comment Share on other sites More sharing options...
obendus Posted July 26 #2283 Share Posted July 26 21 hours ago, PacnGoNow said: Not a direct line, but you can call the regular line..follow prompts till you get Ocean Ready. I did get an agent that was trained to correct status on the App. Others have also reported luck just recently. No direct email address either, they stopped working the old IT email address. Don’t go to regular CS agents, as they are clueless. Good luck! Have to agree with your prompt to get to Ocean Ready. We had an EZ Air booking get butchered by the airline, and the Princess Ocean Ready representative was able to find, fix, and reschedule our booking for flight. They (OR) are quite accommodating and skilled. 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 26 #2284 Share Posted July 26 52 minutes ago, obendus said: Have to agree with your prompt to get to Ocean Ready. We had an EZ Air booking get butchered by the airline, and the Princess Ocean Ready representative was able to find, fix, and reschedule our booking for flight. They (OR) are quite accommodating and skilled. So glad to hear that! 1 Link to comment Share on other sites More sharing options...
latebuyer Posted July 26 #2285 Share Posted July 26 A bit out of the scope of app discussion but are medallion envelopes small? Mine has to fit in an apartment mail box. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 26 #2286 Share Posted July 26 4 minutes ago, latebuyer said: A bit out of the scope of app discussion but are medallion envelopes small? Mine has to fit in an apartment mail box. Yes. Comes in a small blue/white bubble envelope. Shld fit in a mailbox, with no problems, unless it’s a very tiny mailbox. We always get 2 OM’s in our order. 1 Link to comment Share on other sites More sharing options...
Splice the mainbrace Posted July 26 #2287 Share Posted July 26 On 7/19/2024 at 4:23 PM, Splice the mainbrace said: We managed to talk to the helpline this afternoon, hopefully the new cabin number will show on the app soon. We just wanted the lady to resolve the app issue but there was a succession of questions, are you celebrating anything?, have you booked a meal?, what have you planned to do on board, the spa?, are you excited about the cruise? . Jeez just resolve what we phoned up about 😂 A week after phoning for the new Cabin number to show on the app it still shows the previous cabin number. Looks like another phone call will be required ☹️ Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 26 #2288 Share Posted July 26 19 minutes ago, Splice the mainbrace said: A week after phoning for the new Cabin number to show on the app it still shows the previous cabin number. Looks like another phone call will be required ☹️ Make sure website shows correctly. Then call and pick all the prompts to get to OceanReady, not the CS line, as they have no clue. OR has been competent and helping myself and others the last few weeks. Good luck. Let us know if they helped. I’m really hoping they have been training these agents. Link to comment Share on other sites More sharing options...
Splice the mainbrace Posted July 26 #2289 Share Posted July 26 Just now, PacnGoNow said: Make sure website shows correctly. Then call and pick all the prompts to get to OceanReady, not the CS line, as they have no clue. OR has been competent and helping myself and others the last few weeks. Good luck. Let us know if they helped. I’m really hoping they have been training these agents. We got through to OceanReady last time, but she couldn't alter it herself and had to pass on the request. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 26 #2290 Share Posted July 26 44 minutes ago, Splice the mainbrace said: We got through to OceanReady last time, but she couldn't alter it herself and had to pass on the request. I’d try again. They do work by date of travel. Not sure what yours is. Good luck to you. Link to comment Share on other sites More sharing options...
Splice the mainbrace Posted July 26 #2291 Share Posted July 26 1 minute ago, PacnGoNow said: I’d try again. They do work by date of travel. Not sure what yours is. Good luck to you. 7 weeks time. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 26 #2292 Share Posted July 26 22 minutes ago, Splice the mainbrace said: 7 weeks time. I would call. Just remember, as long as the website is correct, you are okay. Your travel summary should be correct. If you have a TA/CVP, reach out to them, as they should help. Link to comment Share on other sites More sharing options...
Rare DHP1 Posted July 26 #2293 Share Posted July 26 (edited) On 7/23/2024 at 9:25 PM, Astro Flyer said: I downloaded the new l version now I can’t log in. Edited July 26 by DHP1 Link to comment Share on other sites More sharing options...
Iamcruzin Posted July 30 #2294 Share Posted July 30 (edited) d Edited July 30 by Iamcruzin delete Link to comment Share on other sites More sharing options...
Coco_Mocha Posted July 31 #2295 Share Posted July 31 Hello. We have booked our first princess cruise and the process since booking has been such a horrendous experience so far! We booked in March, and in April while we could log into the Princess app our cruise was not showing. I phoned and they said it was a technical issue and they would get it fixed in 3-4 days. Mid May still could not see cruise in app, called again told this time that it is because we had not paid in full. Waited till paid in full still does not show up, called again told oh it’s because your cruise hasn’t been activated, told they put in a ticket. Still not working called again to be told no ticket has been put in. I am beyond frustrated. Anyone have any suggestions, I have spoken to ocean ready who says they have put in a ticket but then I find out later they haven’t. Who do I speak to now? Link to comment Share on other sites More sharing options...
t&atravel Posted July 31 #2296 Share Posted July 31 (edited) 21 minutes ago, Coco_Mocha said: Hello. We have booked our first princess cruise and the process since booking has been such a horrendous experience so far! We booked in March, and in April while we could log into the Princess app our cruise was not showing. I phoned and they said it was a technical issue and they would get it fixed in 3-4 days. Mid May still could not see cruise in app, called again told this time that it is because we had not paid in full. Waited till paid in full still does not show up, called again told oh it’s because your cruise hasn’t been activated, told they put in a ticket. Still not working called again to be told no ticket has been put in. I am beyond frustrated. Anyone have any suggestions, I have spoken to ocean ready who says they have put in a ticket but then I find out later they haven’t. Who do I speak to now? Does your cruise show up when you log on to the Princess website? If so, I would suggest you stop worrying about the app. There is also a web version of the app. There is a link to it on your booking. Have you tried using that? Edited July 31 by t&atravel Link to comment Share on other sites More sharing options...
Coco_Mocha Posted July 31 #2297 Share Posted July 31 5 minutes ago, t&atravel said: Does your cruise show up when you log on to the Princess website? If so, I would suggest you stop worrying about the app. There is also a web version of the app. There is a link to it on your booking. Have you tried using that? Yes it does show up on the princess app, but how do I do dinning reservations, checkin, and order my medallion as I was under the impression that this can only be done on the app. The web version is the same as the app where it does not recognize my booking number. Link to comment Share on other sites More sharing options...
t&atravel Posted July 31 #2298 Share Posted July 31 (edited) 15 minutes ago, Coco_Mocha said: Yes it does show up on the princess app, but how do I do dinning reservations, checkin, and order my medallion as I was under the impression that this can only be done on the app. The web version is the same as the app where it does not recognize my booking number. I only use the app but I just tried the web version and After I click link booking or cancel from the initial screen on the web version it brings me to this page. I then selected use booking number and followed the prompts and it worked. Can you get this far and it still doesn’t work? Edited July 31 by t&atravel Link to comment Share on other sites More sharing options...
Coco_Mocha Posted July 31 #2299 Share Posted July 31 9 minutes ago, t&atravel said: I only use the app but I just tried the web version and After I click link booking or cancel from the initial screen on the web version it brings me to this page. I then selected use booking number and followed the prompts and it worked. Can you get this far and it still doesn’t work? Yes I can get here but when I put in my booking number it tells me it’s not valid 😢 Link to comment Share on other sites More sharing options...
Thrak Posted August 1 #2300 Share Posted August 1 Two things: 1. If you call Princess go through the phone menu until you get the option for the Ocean Medallion folks. The regular Princess reps and the Live Chat are mostly worthless. The OM people can likely help you. 2. For the web version of the app I have always cancelled out of the Booking number option that comes up first and then used the login and password method BUT... when I to do that and it fails and takes me back to the Booking Number option. I cancel that again and try to login with my user name and password a second time. The second time has always worked for me. 1 Link to comment Share on other sites More sharing options...
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