New Princess App available

[jennybenny]

3 hours ago, steilkurve said:

Hey all. Trying to book dining for a November Sun Princess cruise. Every time I try, I get this error message. I’ve put in a payment mode as requested (even though it’s zeroed outt given I have Premier) and checked all the boxes. Anyone else got this? See photo.

I got the same error on the app, and when I tried to book dining from the computer, it was a different error. The chat help was not helpful. They said to wait until I was onboard, which is unreasonable. 

[PacnGoNow]

18 minutes ago, jennybenny said:

I got the same error on the app, and when I tried to book dining from the computer, it was a different error. The chat help was not helpful. They said to wait until I was onboard, which is unreasonable. 

SMH.  Ridiculous. When’s your cruise?  July the Sun?

Retry after June 17th, once they have finished their update.  I hope it’s on sked.

 

Edited May 13 by PacnGoNow

[Womble99]

9 hours ago, steilkurve said:

Hey all. Trying to book dining for a November Sun Princess cruise. Every time I try, I get this error message. I’ve put in a payment mode as requested (even though it’s zeroed outt given I have Premier) and checked all the boxes. Anyone else got this? See photo.

I get the same error for cruises booked on Discovery and Diamond. No matter what I do I cannot get a booking to go through....

[jennybenny]

10 hours ago, PacnGoNow said:

SMH.  Ridiculous. When’s your cruise?  July the Sun?

Retry after June 17th, once they have finished their update.  I hope it’s on sked.

 

August on the Sun

 

Good idea to try again in June

[PacnGoNow]

2 hours ago, jennybenny said:

August on the Sun

 

Good idea to try again in June

According to their update information, you should not be affected since your traveling in August.  You should be able to book your dining NOW.  
However, it seems their programming is affecting many who are trying to book MDR or SD at this time.

 

Let us know when you are able.

[Saelicv]

1 hour ago, PacnGoNow said:

According to their update information, you should not be affected since your traveling in August.  You should be able to book your dining NOW.  
However, it seems their programming is affecting many who are trying to book MDR or SD at this time.

 

Let us know when you are able.

We are booked for late June on Discovery. My SIL was trying to book the 360 Experience and received a similar error. It didn't work on the app and the website tells you to go to the app to book. She called in to Princess and they told her that all dining reservations were unable to be completed until June, but they didn't give her a date in June. What are they doing with cruises leaving between now and when they fix this? This is crazy!!!

[PacnGoNow]

4 minutes ago, Saelicv said:

We are booked for late June on Discovery. My SIL was trying to book the 360 Experience and received a similar error. It didn't work on the app and the website tells you to go to the app to book. She called in to Princess and they told her that all dining reservations were unable to be completed until June, but they didn't give her a date in June. What are they doing with cruises leaving between now and when they fix this? This is crazy!!!

Good question.  I knew this would be an issue.  Not what we were told at all.

 

If I were traveling next month, I’d call my TA/CVP and see if they could help.  Probably not, but at least they could report it.

 

Try again after June 17th, if your cruise is after this date.  If unable, then for a SD, book it once OB, call the dine line from your cabin phone.  
 

Hopefully, you’ve already made your MDR reservations.  Those were supposed to remain intact, if it was for a cruise prior to Sep 14, 2024.

 

 

 

 

[Saelicv]

11 minutes ago, PacnGoNow said:

Good question.  I knew this would be an issue.  Not what we were told at all.

 

If I were traveling next month, I’d call my TA/CVP and see if they could help.  Probably not, but at least they could report it.

 

Try again after June 17th, if your cruise is after this date.  If unable, then for a SD, book it once OB, call the dine line from your cabin phone.  
 

Hopefully, you’ve already made your MDR reservations.  Those were supposed to remain intact, if it was for a cruise prior to Sep 14, 2024.

 

 

 

 

My dining seems to be intact, both for main dining and 360 experience, but I booked ours around 2 months ago. She was trying to book for her family more recently and discovered this issue. At least everyone is having this issue and hopefully she can book it before it gets sold out.

[Freckles1983]

Every time I try to enter my booking number into the app it declines and says “internal server error” .  Is anyone else having this issue or know a way to bypass it?

[Valentina69]

18 minutes ago, Freckles1983 said:

Every time I try to enter my booking number into the app it declines and says “internal server error” .  Is anyone else having this issue or know a way to bypass it?

That is exactly what happened to me.   I filled in all my details and ordered the medallion on the 'web version' as though I didn't have a comparable phone.      I deleted the app from my phone and left it a couple of days.   I reinstalled it today and my cruise is now on the app.

 

[Freckles1983]

18 minutes ago, Valentina69 said:

That is exactly what happened to me.   I filled in all my details and ordered the medallion on the 'web version' as though I didn't have a comparable phone.      I deleted the app from my phone and left it a couple of days.   I reinstalled it today and my cruise is now on the app.

 

Okay thanks , good to know.  I’ll try deleting and reinstalling in a couple days and see what happens.  Maybe it just needs some time to get into the system 

[obendus]

On 5/14/2024 at 3:14 AM, jennybenny said:

 

FYI:Android new version update today

App Version 1.2.0 -4703

 

[PacnGoNow]

2 hours ago, obendus said:

FYI:Android new version update today

App Version 1.2.0 -4703

 

Also Apple iphone update  1.2.0

today.  Minor bugs.  😝 

[Astro Flyer]

[Astro Flyer]

Oh joy!!! 🙄

 

The update kicked me out of the app even after waiting more than 5 minutes to see if it’d restore my automatic sign in. I tried it twice before attempting to sign in using my user ID & password…got this error message. Tried using one of my booking numbers with my DOB…success & can see both booked cruises. Closed & restarted the app which opened however it now opens my furthest out cruise & have to manually switch to my next cruise.

 

Guess I shouldn’t be surprised…fix bugs that didn’t affect me & adds new bugs. 🙄

 

 

[jennybenny]

I gave it a try.... still no luck. 😂

I am not going to let this ruin my experience.... unless I can't get reservations for what I want on board. 😭

[Scirocco Breeze]

Of all the times! I have a cruise starting on Sunday and now the stupid app doesn't want to open 🤬

[PacnGoNow]

1 hour ago, Scirocco Breeze said:

Of all the times! I have a cruise starting on Sunday and now the stupid app doesn't want to open 🤬

They just did an update.  It does sometimes not work for a couple of days before sailing.  But, it comes back up the day before your cruise.  So, check it again tmrw.

 

If you didn’t do the update, you can try that first.  Open the App in your App search and see if you have an update button.

 

Or, you can delete and reinstall the App, you won’t lose anything.

 

 

Edited May 17 by PacnGoNow

[memoak]

2 hours ago, Scirocco Breeze said:

Of all the times! I have a cruise starting on Sunday and now the stupid app doesn't want to open 🤬

I am trying to figure out what you can even use the app for 2 days before sailing.  Excursions and Spa appointments are generally closed at this point

[Astro Flyer]

2 hours ago, PacnGoNow said:

They just did an update.  It does sometimes not work for a couple of days before sailing.  But, it comes back up the day before your cruise.  So, check it again tmrw.

 

If you didn’t do the update, you can try that first.  Open the App in your App search and see if you have an update button.

 

Or, you can delete and reinstall the App, you won’t lose anything.

 

 

That was a quick update (2 days) & now it automatically signs me in again. 🙂

[PacnGoNow]

4 hours ago, memoak said:

I am trying to figure out what you can even use the app for 2 days before sailing.  Excursions and Spa appointments are generally closed at this point

I’ve used it to see if my UG cleared, or a GTY reservation has been assigned or my cabin number changed for an unwanted free UG. 😀

 

But, of course, you can go to the cruise personalizer or Travel summary to see if it changed. IF the website is up.  🥴

 

I think a lot of us are paranoid and check to see if everything is in order.  At least, I am. 😀

[windsor08]

I haven't looked at the Princess App for a couple of weeks, but thought I'd better check it out based on recent comments here. It opens to say I have 19 Days Until Embarkation. I looked further in case Princess had given me a freebie, but no such luck - my booking still shows as November 2024!

[voljeep]

on the 'new' app - where does it show your captains circle level?  and if Plat or Elite with Premier - when can we book the 2 specialty dinners? - SUN P - October 2024? now or after June 17th?

 

Don't want to miss out on booking prior. Don't want to pay and get OBC once onboard. Don't want to hear about we've never had a problem booking onboard - well, we have. Not on a casino or suite.

[jennybenny]

1 hour ago, voljeep said:

on the 'new' app - where does it show your captains circle level?  and if Plat or Elite with Premier - when can we book the 2 specialty dinners? - SUN P - October 2024? now or after June 17th?

 

Don't want to miss out on booking prior. Don't want to pay and get OBC once onboard. Don't want to hear about we've never had a problem booking onboard - well, we have. Not on a casino or suite.

If you click on your profile you will see your loyalty level. 

You don't really "see" your the specialty dinners. If you try to book and it works, your balance will be zero. At least, it does that for me, but I cannot book the reservation. It errors before the booking is completed. 

Edited Saturday at 02:39 PM by jennybenny

[voljeep]

5 minutes ago, jennybenny said:

If you click on your profile you will see your loyalty level. 

You don't really "see" your the specialty dinners. If you try to book and it works, your balance will be zero. At least, it does that for me, but I cannot book the reservation. It errors before the booking is completed. 

thanks ... is the loyalty level the color of the medallion next to the profile pic?  If so, Princess has got some 'splainin to do since my medallion is BLUE - woo-hoo