LindaS272

You’re completely misunderstanding my comment. The OP asked what people would say if they had the chance to talk to Tor. The question wasn’t what you thought of my response. You need to give your own. The point remains that Viking has a great product on the ship and great customer service where they do go the extra mile—bending over backward to appease the customer. They don’t do that on the front end when there are problems with bookings, vouchers, flights, etc.

Well, you don’t get the sarcasm in my comment. Point being, according to comments on CC (and in our own experience), Viking doesn’t always treat the customer with respect. Respect would be an improvement. With retailers I have known who do seem to have a policy of appeasing the customer, they will bend over backwards to make things right. They get loyal customers that way.

They have had Coke Light as well—but not on our July cruise this year on Saturn in Norway & Iceland. It was the Coke Zero—different formula.

🫣😂 We were “segmenters” on the Sun’s WC in Sept. 2019–In the Wake of the Vikings—Bergen to Montreal. One of the World Cruisers who wasn’t getting on til LA, accused the segmenters on CC of “having a different agenda.” So beware, Clay! 😂😂😂😂😂😂

There’s always noise canceling headphones. 💆 Maybe in loud restaurants we could all just wear noise canceling headsets & be on a group chat on our phones. That said, I too think the OP should have spoken with the manager and asked them to rein in the noisy talkers.

We stayed in a Foss hotel in Iceland two years ago and there was a minibar in the room. I noticed that it was actually somewhat warm so called the front desk. I kept calling it the “refrigerator” and the front desk clerk was adamant that it was not a refrigerator, just a “cooler.” He couldn’t seem to understand that it wasn’t cooling anything! Luckily the Viking “chillers”, as you say, are much cooler than those in the Foss hotel. I hadn’t exactly noticed that they aren’t refrigerator caliber because we have kept food in them, as well as milk for our tea with no problem.

This thread in TripAdvisor mentions the Jumbo grocery near the port and says it has wine and spirits. The thread is from four years ago, but my map shows the store as does Google. https://www.tripadvisor.com/ShowTopic-g294306-i6334-k12189992-Valparaiso_cruise_port_grocery_store-Valparaiso_Valparaiso_Region.html

Actually she did say World Cruises.

REI.

Not with the menus, though, unfortunately. https://boards.cruisecritic.com/topic/2953172-the-menu-is-not-the-menu/page/2/#comment-65851483

Well, you don’t get the sarcasm in my comment. Point being, according to comments on CC (and in our own experience), Viking doesn’t always treat the customer with respect. Respect would be an improvement. With retailers I have known who do seem to have a policy of appeasing the customer, they will bend over backwards to make things right. They get loyal customers that way.

1.) Give better customer service at the LA office. 2.) Adopt the policy that “the customer is always right.” 3. Ditch the out-sourced Viking Air call center & bring it back to the main office with experienced personnel.

Ditto on our cruise in July out of Bergen.

Yes—$100 at last quote to us.

We had Viking Air on our SA cruise on Jupiter Feb. 27 - Mar. 15, 2020. If you recognize the dates, you’ll know why we were glad we had Viking Air to get us out of Buenos Aires as Argentina closed their airports due to the Covid pandemic. Since we were leaving two days earlier than planned (end of cruise was March 15 , but we had booked hotel & returning air for March 17), Viking made heroic efforts to get all their air passengers re-routed to get home. We were originally on a flight from BA to Dallas & then Seattle; but they had to route us BA to Miami to Charlotte, NC, then cross country to Seattle. I can’t even remember if we had the same airline—but Viking made it happen.

Yes, you can do a one-way fare with Viking, although there might be restrictions from Australia. We got “free” air on our Saturn cruise in July—Bergen to Reykjavik and paid the extra for Premium Economy & Air Plus. Turns out, though, that there is no PE on flights out of KEF to US cities, so we just did the air to Bergen (Seattle to Amsterdam to Bergen), and Viking refunded half our upgrade fee. We then booked Saga Class on Icelandair out of KEF to get home.

Call them up and ask. But I think usually this would be applied at time of booking and you weren’t a past guest at that point.

Hi @longterm. Maybe they heard you do Rick Steves-style carryon packing so figured you only needed two bag tags! 😉

Qaqortoq was one of our favorite places, too, on In the Wake of the Vikings in 2019 (we missed Shetland, unfortunately). There was a men’s choir with drummers in the community hall when we there & I picked up one of their CDs.

@rbslos18You still might win the Viking lottery and get a call a couple weeks out to upgrade for a nominal fee when they need lower category rooms in an overbooking situation. 😎

Perhaps Expeditions allow more than one included excursion per port (aren’t most of the excursions on expeditions included anyway?) But it’s still the policy as far as I’ve experienced on Oceans that even if two included excursions are listed for one port, you can’t do both of them.

Something seems off here about that SNUBA excursion. The website shows it as an optional excursion, not an included. If included, it’s supposed to be available to all who want to participate. Then there’s the policy that only ONE included excursion is allowed by the pax in any given port, so you’d not be able to take both the included walking tour & the SNUBA, regardless of whether at different times.

They were smaller for sure, but the batches we had were cooked to our liking—not dry or dense at all. 🫖

Sounds like several cruises in 2021 & 2022 had “septic” issues during Covid with pax flushing the ubiquitous “wipes.”

Interesting! I can see TAs booking cabins for specific groups, but a Viking rep told us years ago that travel agencies do not book a block of cabins to randomly sell to clientele. So maybe this policy has changed.