Princess website challenges? Again?

Today I was fumbling around their website to personalize our cruise, and I realized two things are missing that have been there before.

1. The Sip N Sail promo beverage package.

2. Our prepaid gratuities.

I'm not talking about the SNS promo ending. I mean it showed as part of our cruise (which it should), but now it does not.

I called Princess, who assured me that both of these items are part of our cruise package, despite the fact that they no longer show up where they should.

Anyone else seeing this behavior?

I saw the same thing on my Personlizer. We are booked under the three for free program and when I checked under payments and credits it shows a balance due for gratuities. I called Princess and they said that the correct information comes under the travel summary sheet. I checked there and it does show prepaid gratuities. Not sure what happened on the website but was told the travel summary is the overriding document. Hope this helps.

Today I was fumbling around their website to personalize our cruise, and I realized two things are missing that have been there before.

 

 

1. The Sip N Sail promo beverage package.

2. Our prepaid gratuities.

 

 

I'm not talking about the SNS promo ending. I mean it showed as part of our cruise (which it should), but now it does not.

I called Princess, who assured me that both of these items are part of our cruise package, despite the fact that they no longer show up where they should.

 

 

Anyone else seeing this behavior?

Yes. In checking my B2B cruises for January today, I noticed that both cruises - sold with 'Free Gratuities' - now show as gratuities not paid on the cruise personalizer. I assume it is a 'glitch' that will be remedied, but I notified my TA for her help on clearing it up - it's nearly a $400 difference.:eek:

Check your travel summary. It should show there correctly.

I saw the same thing on my Personlizer. We are booked under the three for free program and when I checked under payments and credits it shows a balance due for gratuities. I called Princess and they said that the correct information comes under the travel summary sheet. I checked there and it does show prepaid gratuities. Not sure what happened on the website but was told the travel summary is the overriding document. Hope this helps.

Very helpful. I found that and all is well there.

These type of issues seem to happen quite often on the Princess website.

Check your travel summary. It should show there correctly.

Thanks! Mine still shows on the travel summary:D:D

No problem. Glad it helped.

I was missing something on the personalized last year, and Princess confirmed it was there. They have a list of items on their systems, and in that situation, they sent me a copy of their list.

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MGnut.

Looks like we’re on the same cruise on 10/14. Really looking forward to it.

And the Princess website is SO MUCH better that the Celebrity website was.

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Princess.com is just chock full of personality. You never know what's going to pop up next. My next cruise is showing just like the others - no pre-paid grats showing until I drill down to the cruise summary.

MGnut.

 

Looks like we’re on the same cruise on 10/14. Really looking forward to it.

We sure are. We are also on the cruise before it (NW Coastal).

Our friends are on that one. Have a great trip.

Thanks for the heads up! I would have wondered what the heck happened.

I saw the same thing on my Personlizer. We are booked under the three for free program and when I checked under payments and credits it shows a balance due for gratuities. I called Princess and they said that the correct information comes under the travel summary sheet. I checked there and it does show prepaid gratuities. Not sure what happened on the website but was told the travel summary is the overriding document. Hope this helps.

Given the possibility that this might disappear too..probably a good idea to print everything..just in case!!

Just tried to get on the Princess website and all I get is notice that they are having technical difficulties and will be back soon.

Just tried to get on the Princess website and all I get is notice that they are having technical difficulties and will be back soon.

I'm getting a sign-on error.