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Jewel Alert...Robo Calls...Dec.5th Sailing now Dec.6th

jaja

By jaja,
in Norwegian Cruise Line

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kdka421

kdka421

Posted
Posted

FYI I am booked on this cruise and currently waiting at the pier. I booked through an online TA- I did not receive any call from NCL and received a call from my TA just after 10am today as I was walking into the terminal. How's that for poor timing.

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CPT Trips

CPT Trips

Posted
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Has anyone thought to thank NCL for monitoring this situation and digging into the problems for answers and correction?

 

Yeap . . . but decided to hold off until there is a resolution. As of 11:30ish, still no NCL people at the pier to deal with "stranded" cruisers.

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Norwegian Cruise Line

Norwegian Cruise Line

Posted
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Yes, definitely. Any one that was not contacted directly please send name and reservation number to publicrelations@ncl.com. We sincerely apologize if you weren't contacted directly. We have been doing everything we can to contact all guests and travel agents.

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jaja

jaja

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Is that offer good for others that have not been notified?

 

 

good question.....there seem to be others.....according to our roll call.....

 

 

 

we also have a member who only cancelled 2 days ago..due to death in family...and now would like to rebook...maybe the rep can help him...

esp since I believe the ship will now have openings..

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theshortchef

theshortchef

Posted
Posted

I booked directly thru ncl and have not been contacted yet.

 

We are on our way to ny and have no idea what to expect.

 

The lack of communication and information is inexcusable.

 

The several posts on this thread from ncl say nothing essentially and they have the opportunity to clear up questions such as hotels for tonite.

 

We are ncl loyalists but are disappointed at best thus far!

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Mrs. H.

Mrs. H.

Posted
Posted

I was one of the few that didn't get the call back in June '03 when the Dawn was so late. Even after waiting 8 hours at the pier no one from NCL could or would give us an answer as to why it was late. Took many hours until we got a table/chair and water, so I am not surprised by their lack of communication.

 

Back then I booked thru my TA @ my timeshare but this time I went directly thru NCL and got the call yesterday. Pays to book thru them directly.

Glad that dh didn't get to answer the phone since we needed to listen to the msg a few time. He first thought they said BE AT THE PIER AT 12 NOON.

When he played it back for me we realized they said something different.

Played it two more times to make sure. Wonder what today's call will say.:eek:

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CPT Trips

CPT Trips

Posted
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Yes, definitely. Any one that was not contacted directly please send name and reservation number to publicrelations@ncl.com. We sincerely apologize if you weren't contacted directly. We have been doing everything we can to contact all guests and travel agents.

 

Just an FYI that about 9 am this morning your telephone reps (that take the incoming calls) were woefully uninformed. We knew much more from others here on CC about the delay than the call center personnel.

 

Have you thought of setting up a dedicated line available around the clock when these events occur? It would be comforting if you were ahead of the issue.

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bermuda8553

bermuda8553

Posted
Posted

My computer is out being fixed while on the cruise. My daughter came home from college to say goodbye,so she had her computer with her. After finishing packing and ready to get a few hours of sleep before leaving at 6am for our 4 hr trip for some strange reason I decided to go online and check my e mail, and go on cruise critic to see if there were any last minute tips. Thank GOD I did! No email from TA or NCL. I was in a panic. At first I thought it might be a joke or something. I called everyone at 1:30 am! I know, no-one there, call back at regular hours. Then I got onto NCL sight and it confirmed my fears, not leaving till Monday. I know NCL offered to put us up, but I wasn't sure about how that would work. So I'm going to leave tomorrow. I called NCL and spoke to someone who said I really need to make sure I leave enough time for traffic. He suggested 2hrs! Which means I will be leaving my house around 4am. I'm also one who was originally on the Gem. I have also had a few other problems with this cruise, but won't go into it. I mostly blame my TA who has been totally useless for this whole trip planning. Will never book with an online agent again. Although I'm really upset about the change knowing it was a crane that tipped over is really not something you can blame anyone for that. So I guess I'll give them a pass on this one. However I still have not been called by anyone, and it is now 12:30pm Sunday! Can't give them a pass on their lack of communication. Hopefully I won't be too tired when I get on board to PRESS THAT BUTTON, on all those pretty machines!LOL!!! Well hope we do get to leave Monday I will keep and eye on the boards as to that unfortunately is where we have to rely on getting our information. Good Luck everyone, and hopefully we will all be rewarded with an exceptionally good 6 days. See you all onboard.

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AClady

AClady

Posted
Posted
Sounds like a TA issue to me' date=' how about you? TA probably has an email or phone message waiting for them when they get to work?[/color']

PE

 

Not really, since I have not received a call or e-mail. I booked directly with NCL Casino's at Sea. Maybe they don't have my information since this is only my 14th cruise with NCL and this is the second time they have not notified me of a change of plans. They did not notify me that the Gem 12/4/10 sailing had been cancelled. If not for CC I would have literally, MISSED THE BOAT!! So not a TA problem.

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jaja

jaja

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Not really, since I have not received a call or e-mail. I booked directly with NCL Casino's at Sea. Maybe they don't have my information since this is only my 14th cruise with NCL and this is the second time they have not notified me of a change of plans. They did not notify me that the Gem 12/4/10 sailing had been cancelled. If not for CC I would have literally, MISSED THE BOAT!! So not a TA problem.

 

Funny you should post this....I just remembered I was never notified when the 12/4 Gem was canceled....I found out about it on CC and then called CAS...who did not know at first....had to check and get back to me..

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JerseyGem

JerseyGem

Posted
Posted

I wasn't notified either! I heard about it here and called my TA- who said I was wrong. But I insisted that he call NCL to find out. NCL had NOT contacted the TA in that situation. And I had a difficult time getting them to post the $50 OBC (and still won't know for sure until I finally get on the Jewel!).

 

And for this Jewel delay, I won't know whether NCL really did notify my TA until their office opens tomorrow (at 9 AM- when I'm supposed to be checking in!).

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AClady

AClady

Posted
Posted
Funny you should post this....I just remembered I was never notified when the 12/4 Gem was canceled....I found out about it on CC and then called CAS...who did not know at first....had to check and get back to me..

 

Jaja,

 

Did you have a problem getting an obc through CAS after the cancellation of the Gem?

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jaja

jaja

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Jaja,

 

Did you have a problem getting an obc through CAS after the cancellation of the Gem?

 

 

Not really....I just insisted they send me "amenity confirmation"---and had to wait 1 day for that , as I recall..... the confusion was that they wanted me to call the dedicated NCL #...and when I did..they referred me back to CAS....again...the annoying part...as with this situation...lack of communication and coordination..

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crew mom

crew mom

Posted
Posted

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Like ships passing ...

 

Anyway the Jewel is on her way. It's rare for the ships to not sail on time so there must have been problems at drydock. It's unfortunate as it affects the passengers vacations but at the same time it's done for the safety of the passengers and crew. Wouldn't want to be out to sea and have the azipod fail because they didn't give it another lookover before sailing. Agreed that NCL needs to do something about notifying passengers but they probably also didn't have much notice that it was going to take longer than planned.

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