Unpleasant Experience in the Windjammer on Enchantment

[spammie]

A great pity that you had such an unpleasant experience. Out of curiosity what actions, if any, do security / management take with very drunk obnoxious passengers. Are they put off the ship at the next port?

 

We witnessed a young man being put off of our cruise last September. He was sitting on the love seat in the Champagne Bar with a RCCL security person standing over him. Me being the curious (nosey) person that I am, walked close enough to hear the exchange between the two of them. We were docked in Cozumel and the RCCL employee was telling him that since he had been warned two nights earlier about his drunken, out of control behavior in the club and his repeat performance the night before, he would now be escorted off of the ship. The young man appeared to be around 25 and looked on the verge of tears. I felt bad and kept thinking that he had to have done something really over the top because I have seen some pretty interesting behavior from over-served people on cruise ships. :)

 

Regarding the original poster's situation - I don't like confrontation either but I certainly wouldn't have changed tables. I would have gotten up and demanded a manager. If none appeared I would have walked out and picked up a phone got someone in authority there. I have bartended and waitressed for years and we have always been taught not to confront the person to let management handle it. Unfortunately there are a holes everywhere, even on cruise ships. Wanda

[Cruzaholic41]

Good idea to call security, but whats the number to phone on a RCI ship.

 

Excellent point. I'm visioning myself sitting in the WJ and wondering how I would go about contacting security. If I'm going to get up, go find a public phone in the hallway, call the front desk since the # to security isn't advertised, then wait while the front desk calls security and for the time it takes for them to get to the WJ, I might as well have just moved to another table. Plus, why would I do all that and leave my DH alone at the table to deal with this while my food goes cold?

 

The reality is, having a crew member do it and moving away from the situation is the most logical answer.

[Marysunshine]

I've been lurking on this board for about a week just to get a feel for Royal Caribbean. I've been on quite a few cruises (X and Carnival for the most part). I'm getting a bit tired of Carnival and ready for a change. But during all of my Carnival cruises (all 7 night cruises) I've never experienced this type of behavior. I'm sure it happens but I've never seen it. What I do see are families enjoying trips of a lifetime.

 

Anyway, what bugs me are those folks who seem to enjoy bashing Carnival using outdated stories from the past. I have no doubt most of these people have never been on a Carnival ship. Face it...we're all cruising on mass-market cruiselines. There will be slobs, drunks and bores on every ship not just those associated with Carnival. Off my soapbox!

 

To get back to the OP's original posting...I'm sorry this had to happen to you but just know this slob has to have an unhappy life. You did what you should have done but unfortunately Royal failed you (at least to this point).

 

I want to second this post. For many years I was a Carnival snob. Only RCCL, Celebrity, Dolphin, etc. Well I finally went on Carnival and frankly it was just as good as RCCL. In fact, they had more live music, more fun games to join in (I am no youngster so not talking loud, bawdy stuff), live music in the casino and more generous slots. So now I go by itinerary and price, just those two.

[tonit964]

I would have just moved to another table far, far away.

I am on vacation and don't want to deal with stupid, obnoxious people. It's up the the staff to take care of situations like that, if they don't, that's their problem.

 

Toni

[temple1]

I've been lurking on this board for about a week just to get a feel for Royal Caribbean. I've been on quite a few cruises (X and Carnival for the most part). I'm getting a bit tired of Carnival and ready for a change. But during all of my Carnival cruises (all 7 night cruises) I've never experienced this type of behavior. I'm sure it happens but I've never seen it. What I do see are families enjoying trips of a lifetime.

 

Anyway, what bugs me are those folks who seem to enjoy bashing Carnival using outdated stories from the past. I have no doubt most of these people have never been on a Carnival ship. Face it...we're all cruising on mass-market cruiselines. There will be slobs, drunks and bores on every ship not just those associated with Carnival. Off my soapbox!

 

To get back to the OP's original posting...I'm sorry this had to happen to you but just know this slob has to have an unhappy life. You did what you should have done but unfortunately Royal failed you (at least to this point).

 

I want to second this post. For many years I was a Carnival snob. Only RCCL, Celebrity, Dolphin, etc. Well I finally went on Carnival and frankly it was just as good as RCCL. In fact, they had more live music, more fun games to join in (I am no youngster so not talking loud, bawdy stuff), live music in the casino and more generous slots. So now I go by itinerary and price, just those two.

 

I'm very confused, in fact after reading your posts and others about Carnival bashing I went back and reread almost all the posts and I can't find all those posts.

 

If you don't mind - please copy them because it seems they are so frequent I've become blind to them. :cool:

[joe6666]

I would be in favor of locking the drunk in the brig….

But looking at it from the cruise line’s perspective the scenario might go like this.

Loud profane drunk annoying people in WJ.

Security comes and asks the drunk to stop.

Drunk refuses.

Security tells drunk to leave.

Drunk refuses.

Security, at this point must lay on hands or back down.

If security touches the drunk, injury could be claimed.

And remember, the point was to provide a proper dinner environment.

A cursing drunk being frog marched out of the WJ would probably upset more people than the drunk was causing to begin with.

I’m thinking the cruise line would put up with quite a bit before authorizing security to do more than talk.

I think the cruise line would choose the action that would result in the least disruption.

Again….. I would be in favor of locking the drunk in the brig….

But I can see why the cruise line didn’t do much about the drunk woodpecker in the WJ.

[readytogo2]

I witnessed unruly behavior several times on different lines. In one instance, (and I hate to say but it was Carnival)at the Buffet, I picked up the house phone and made my call to the desk downstairs, the matter was taken care of promptly with security coming to the the buffet area. It always seems to me, that the crew at the pool areas and eating areas never want to get involved.

[Cruzaholic41]

I'm very confused, in fact after reading your posts and others about Carnival bashing I went back and reread almost all the posts and I can't find all those posts.

 

If you don't mind - please copy them because it seems they are so frequent I've become blind to them. :cool:

 

I wasn't even going to respond to them, but since you did, I'll second it. Where in this thread did this WJ issue elude to Carnival bashing? I certainly didn't see it.

[Bonnielass]

I keep reading the post hoping i will see a response from RCCL.

[grand isle joe]

.....he probably was bombed because he got a good look at his RCCL stock price..... and you know he must have been very insecure about his.....ahh...hmm..."attributes"....and trying to overcome some "shortcomings"......Now back to Doctor Phil brought to you by Carnival Cruise Lines.....

[dannysdad]

Firstly, I'm amazed anyone can afford to get drunk on an RCCL ship:eek:

 

I deal with obnoxious individuals on a daily basis and at times I need to do so in a physical way. I'm afraid backing down doesn't come with either my job or my make-up. Should Security have not dealt swiftly with the matter then I would have done. Sometimes when a 300lb man has a word in your ear, you sober up, sometimes you don't........

 

As has been the case in the past I would have found the need to approach the individual to have a quiet word in his ear, which may or may not have inflamed the situation. If it inflamed it then I'm sorry, I would also have dealt with that also.

 

I have no issues with how others deal with this sort of thing, each to their own but I won't accept anyone speaking in such a manner in front of my family without being challenged.

 

I'm not a violent person but I'm no shrinking violet either.

 

This is a failing by RCCL Staff for not dealing with the situation as it became apparent.

[BettyPC]

I agree - Security should have escorted the man out & the Mgr should have been involved. IMO

[oldguysandgalls]

Having witnessed similar behaviour on one of our cruises, a phone call to the front desk reporting a disturbance in a public area sufficed and the matter was escalated to security and dealt with.

[Gone Fishing]

As they say hind sight is always 20/20.

Very easy to just pick up the house phone dial security and say there is a fight in the wind jammer.

I bet you would see security very quickly.

Although it was verbal at the time it could have gone physical any second.

[temple1]

I would be in favor of locking the drunk in the brig….

But looking at it from the cruise line’s perspective the scenario might go like this.

 

Loud profane drunk annoying people in WJ.

Security comes and asks the drunk to stop.

Drunk refuses.

Security tells drunk to leave.

Drunk refuses.

Security, at this point must lay on hands or back down.

If security touches the drunk, injury could be claimed.

 

And remember, the point was to provide a proper dinner environment.

A cursing drunk being frog marched out of the WJ would probably upset more people than the drunk was causing to begin with.

 

I’m thinking the cruise line would put up with quite a bit before authorizing security to do more than talk.

I think the cruise line would choose the action that would result in the least disruption.

 

Again….. I would be in favor of locking the drunk in the brig….

But I can see why the cruise line didn’t do much about the drunk woodpecker in the WJ.

 

 

I suppose you are a newbie to cruising and the boards. Otherwise you would know that the onboard security staff does not have any qualms about handling a disorderly drunk.

[readytogo2]

I think security is better in the Casino and bars. Last year on the Grandeur, I met his guy from Texas along with a couple from Florida, we seemed to click right off the bat and had a great time partying by the bar near the pool. Well my new Texas friend had quite a few too many after he left us. He went to the Casino and continued drinking and getting rowdy. The next day we didn't see him anywhere...turns out that Security carted him to his room and told him to stay put for the next day or else get put off the ship. He was extremely low profile for the remainder of the week.

[teamfour]

As stated earlier, I sent emails with the contents of my post to RCI Customer Relations and also Lisa Bauer. I have not received a response from either party. Perhaps they are gathering details from ship staff; however I doubt it since the ship left the same day for a trip to Bermuda.

 

FWIW, I am not a small guy and could have taken this guy easily. Maybe ten years ago I probably would have just punched the guy. Believe me, it took a lot of effort and several deep breaths and a realization of the negative consequences had I taken action.

 

Also, it never occurred to me to pick up the phone and call security - that is how much confidence I had in the staff to take the proper steps.

 

As promised, I will report back any responses I receive.

[temple1]

As stated earlier, I sent emails with the contents of my post to RCI Customer Relations and also Lisa Bauer. I have not received a response from either party. Perhaps they are gathering details from ship staff; however I doubt it since the ship left the same day for a trip to Bermuda.

 

FWIW, I am not a small guy and could have taken this guy easily. Maybe ten years ago I probably would have just punched the guy. Believe me, it took a lot of effort and several deep breaths and a realization of the negative consequences had I taken action.

 

Also, it never occurred to me to pick up the phone and call security - that is how much confidence I had in the staff to take the proper steps.

 

As promised, I will report back any responses I receive.

 

Thanks for reporting back. Let us know if RCCL replies back with anything other than platitudes.

 

re: punching the guy out or taking him on - that would have only gotten you in trouble when security finally showed up.

[johneeo]

I

Loud profane drunk annoying people in WJ.

Security comes and asks the drunk to stop.

Drunk refuses.

Security tells drunk to leave.

Drunk refuses.

Security, at this point must lay on hands or back down.

If security touches the drunk, injury could be claimed.

 

 

That might work in courts of law in the USA.

 

However, cruise ships are not governed by US law.

 

FWIW, they could have taken him away and thrown him off the ship and he would have little recourse.

[Aquahound]

That might work in courts of law in the USA.

 

However, cruise ships are not governed by US law.

 

FWIW, they could have taken him away and thrown him off the ship and he would have little recourse.

 

Well, actually they are governed by U.S. law. But in response to joe6666's post, yes, the security will go hands-on if necessary. If a injury claim is filed, it is in the S. District of Florida, Miami.

[Langley Cruisers]

nvm.

[notladjr]

My biggest concern with the incident outlined in this thread is that the Windjammer staff was not trained to immediately get security there.

 

For them to allow this thug go on for twenty minutes or more with loud cursing and vulgarity without thinking that was a cause for action is astonishing.

 

I will be checking back to this thread to see RCCL's response to the letter of complaint. Sounds like they need a new round of employee training on handling idiots.

[Oscar_the_Grouch's_Sis]

I'm very confused, in fact after reading your posts and others about Carnival bashing I went back and reread almost all the posts and I can't find all those posts.

 

If you don't mind - please copy them because it seems they are so frequent I've become blind to them. :cool:

 

 

They didn't say this thread was Carnival bashing ... A few people mentioned they would expect this type of behavior from Carnival and that made the "lurker" think of all the bashing he has read on other threads.

 

"Copy them here ..."

 

Seriously? It matters that much to you that you need to be so sarcastic? :rolleyes:

[petesweet]

Excellent point. I'm visioning myself sitting in the WJ and wondering how I would go about contacting security. If I'm going to get up, go find a public phone in the hallway, call the front desk since the # to security isn't advertised, then wait while the front desk calls security and for the time it takes for them to get to the WJ, I might as well have just moved to another table. Plus, why would I do all that and leave my DH alone at the table to deal with this while my food goes cold?

 

The reality is, having a crew member do it and moving away from the situation is the most logical answer.

Ah, but the point is, the crew did nothing. Your suggestion is the best one, of course, but if the crew does not respond, I would respond. (And it would not be by moving.)

Kathy

[bbbearden]

In hindsight, my wife and I said maybe we should have just moved. But my nature does not take kindly to being intimidated into giving in.

 

Furthermore, what bothered me was the suggestion by staff that me moving was the solution to the problem.

 

 

I am afraid I would have been so upset I would have accidentally spilled my drink..................on his head!:D