Horrible customer service

[tls1012]

I have cruised a few times and I have NEVER in my life had such rude customer service people and such a unbending rep!!!! The price of my cruise went down almost $300 and they REFUSED to do anything but give me a lower deck room that fits 4! Whoopie, it's only 2 of us and I would rather get on board credit. Remind me NEVER to book another cruise with them EVER!!!! :mad:

[LadyShiva]

Did you mean to post this on the Carnival board? You've never posted about NCL previously, so it's a bit out of the blue for you to complain about a NCL customer service rep.

 

If you want help with NCL, we need a few more details. If you just wanted to vent, THAT SUCKS, man!!! :eek:

[dalgirl]

Have you made your final payment?? Did you also check the airline to see if your airfare went down? If it did, did you demand a refund or an upgrade to first class???

[JohnIreland]

Are you past final payment ?

 

Also, are you sure you are sailing on NCL ?

[palmyrafan]

I have cruised a few times and I have NEVER in my life had such rude customer service people and such a unbending rep!!!! The price of my cruise went down almost $300 and they REFUSED to do anything but give me a lower deck room that fits 4! Whoopie, it's only 2 of us and I would rather get on board credit. Remind me NEVER to book another cruise with them EVER!!!! :mad:

 

How nice of you to come here and vent. But from what I can tell, you have never sailed NCL (unless that is the cruise you are getting ready to take and are complaining about) and interestingly enough have provided no details. Customer service people from where? NCL, the airlines, your TA, who?

 

Without more details, I'm afraid you're just blowing smoke :rolleyes:

[lovetrauma]

Definitely need more information.

 

However I never had any problem with NCL adjusting my rate when it drops prior to final payment.

[Urban trekker]

And let's not forget that if the cruise had gone up by $300.00 they would have have been just as willing to pay the extra.

 

Cheers

 

Dennis

[kurdav]

I am always amazed at those always equate a price drop to a price drop in airline fares. Actually Southwest and Air Tran will give you a credit for one from purchase if the price drops and you contact them. I always keep watch of airline prices and have a $53 credit for my next flight already.

[zqvol]

I have cruised a few times and I have NEVER in my life had such rude customer service people and such a unbending rep!!!! The price of my cruise went down almost $300 and they REFUSED to do anything but give me a lower deck room that fits 4! Whoopie, it's only 2 of us and I would rather get on board credit. Remind me NEVER to book another cruise with them EVER!!!! :mad:

 

 

Your signature doesn't mention any NCL cruises coming up. Can you give us more info?

[luddite]

Durnit! :mad:

[Ontime Departure]

Probably on the CCL board right now trying to figure out where her post went :confused:

[Zeta3]

Probably on the CCL board right now trying to figure out where her post went :confused:

 

Hahaha exactly! :D

[RareBird]

Probably on the CCL board right now trying to figure out where her post went :confused:

 

:D yuuuuup!

[philatiger]

this is their first post since March.... seagull..... fly in, dump and fly away....:D

[sdmike]

Probably on the CCL board right now trying to figure out where her post went :confused:

 

haha. yep. Last post before this one was a Carnival roll call post back in March!

[Hikini]

Probably on the CCL board right now trying to figure out where her post went :confused:

 

Heh heh heh!

[Starry Eyes]

Probably on the CCL board right now trying to figure out where her post went :confused:

 

maybe not... according to the OP's profile the OP has not logged on since posting. still gotta wonder if it is Carnival complaint as there are no NCL cruises listed.

[umpy10]

I have cruised a few times and I have NEVER in my life had such rude customer service people and such a unbending rep!!!! The price of my cruise went down almost $300 and they REFUSED to do anything but give me a lower deck room that fits 4! Whoopie, it's only 2 of us and I would rather get on board credit. Remind me NEVER to book another cruise with them EVER!!!! :mad:

 

 

 

Ok your wish is granted........... We ALL Remind you now to NEVER book with them EVER !!!! :rolleyes: Seriously , FOREVER + 1 DAY. Who ever They are?

Feel better now ? lol

 

cheers...the Ump...:D

[my_crib_too]

The OP only cruises in February, NCL would always allow you to cancel and rebook without trouble six months out. Move around the ship, change rooms, anything really.

 

Carnival have different rules? Maybe troubles with a TA.

[Single Cruiser]

Price drops lol..

 

Try booking cruises over here, the price at booking is the price you pay no matter what price drops occur!

 

:D

[RNPJN]

I have cruised a few times and I have NEVER in my life had such rude customer service people and such a unbending rep!!!! The price of my cruise went down almost $300 and they REFUSED to do anything but give me a lower deck room that fits 4! Whoopie, it's only 2 of us and I would rather get on board credit. Remind me NEVER to book another cruise with them EVER!!!! :mad:

And Tina is gone never to be heard from again:D

[ABC Cruisers]

hey Chuck, how have you been? I saw your post and see that you two are on the Star in Oct...we are sailing on her in November!

Have a great cruise,

Bev & Alan

[che5904]

A little like an Alfred Hitchcock movie. We'll never really know the ending. Heck we don't even really know the plot. :D

[meggie711]

A little like an Alfred Hitchcock movie. We'll never really know the ending. Heck we don't even really know the plot. :D

Giggling at my desk

[my_crib_too]

Price drops lol..

 

Try booking cruises over here, the price at booking is the price you pay no matter what price drops occur!

 

:D

 

Very interesting, I did not know that. That would certainly change the way that I booked cruises.