Azamara will not respond to loyal members.

[mzk90]

Hardly hijacking the thread, I was agreeing with the OP that there was a problem emailing Azamara.

 

Thank you for informing me that phoning is the standard procedure - as it's my first booking I didn't know that - I'd rather assumed that Azamara would be able to deal with emails. However, now I know better.

 

Out of interest, was this the email address you were using as I assume you are based in Australia?

 

cruiseadmin.au@rcclapac.com

[florisdekort]

But we are talking about when the situation goes wrong like this - The OP has not been sucessful on his own and a TA wil have more experience when the problems do arise.

 

 

Perhaps it's the exact opposite and Azamara isn't dealing with the Op because he/she booked via a travel agent...

Edited October 29, 2015 by florisdekort

[Glenndale]

Perhaps it's the exact opposite and Azamara isn't dealing with the Op because he/she booked via a travel agent...

When I've emailed Richard re a problem I've always involved my TA as well.

[bob278]

I disagree. 50+ cruises, all booked directly with the cruise line. I much rather be in control myself than deal with someone via someone else. When the first people from the Internet generation reach retirement age, travel agents will be a thing of the past.

As an example of why there is no single answer that fits all people, I almost always book directly with the cruiselines (we cruise RCL, Celebrity and Azamara) and then transfer the booking to a TA. Over the years, we have used three different ones but have now found one who will fight any battles we need to have fought ( we've been lucky and there have not been many). But in our 60+ cruises, we have gotten close to $25,000 in OBC plus being brought into groups (but only with our permission) for additional perks/discounts.

 

The key is to get established with a good TA and set some ground rules for what you expect. Find out their policies for changes/cancellations, what their avialability is and what relationships they have with the cruiseline agency representatives. Also know what you need help with. In our case, we know the ships/cabins so our priority for a TA is the financial perks and access for an advocate with contacts should there be a problem.

Edited October 29, 2015 by bob278

[belfastbangorboy]

Well this matter has now been resolved!

We are now back on our original deck.

Many thanks to LCV HOST NICOLE and everyone else involved.

[Emperor Norton]

I disagree. 50+ cruises, all booked directly with the cruise line. I much rather be in control myself than deal with someone via someone else. When the first people from the Internet generation reach retirement age, travel agents will be a thing of the past.

 

Doubtful. When things go pearshaped having a good TA who can and will pull the right strings has been a great boon.

[Grandma Cruising]

Well this matter has now been resolved!

 

We are now back on our original deck.

 

Many thanks to LCV HOST NICOLE and everyone else involved.

 

 

That's great, really pleased for you.

 

 

Sent from my iPad using Tapatalk

[Andy]

Well this matter has now been resolved!

We are now back on our original deck.

Many thanks to LCV HOST NICOLE and everyone else involved.

 

Glad that Azamara came to the rescue, and your issue is resolved. Have a wonderful cruise.

[Ithikan]

Well this matter has now been resolved!

We are now back on our original deck.

Many thanks to LCV HOST NICOLE and everyone else involved.

 

Thank you for sharing your happy resolution, with an add'l tip of the hat to LCV Host Nicole. She is a valiant advocate for loyal Azamara cruisers!

[JVilleGal]

Wonder where the whole misdirect happened?

Great news !

[BBMacLaird]

Well this matter has now been resolved!

We are now back on our original deck.

Many thanks to LCV HOST NICOLE and everyone else involved.

 

I'm very glad you're happy again Belfastbangorbiy. I do know Nicole and Richard were working together to find a solution for your situation.

We all look forward to welcoming you aboard another 22 voyages!

[BBMacLaird]

Hardly hijacking the thread, I was agreeing with the OP that there was a problem emailing Azamara.

 

Thank you for informing me that phoning is the standard procedure - as it's my first booking I didn't know that - I'd rather assumed that Azamara would be able to deal with emails. However, now I know better.

 

Hi Willy the wombat,

Forgive me, I somehow missed your plea for help on this thread.

I see from your single-digit number of posts on CC that this forum is new to you, so firstly WELCOME!

The email address noted in post #26 is correct for your market Australia/NZ.

Please post again if your issues are not resolved promptly.

Bonnie

[willy_the_wombat]

Hi Bonnie

 

Thanks for the welcome and for offering to assist.

 

Cutting a long story short: I started with the email address I found on the website: LeClubVoyage.au@rcclapac.com The people there said when it came to payments they only handled the Australian market and I needed to contact: LeClubVoyage@AzamaraClubCruises.com (I assumed this was because ours was a web booking made in US$.) It seemed to confuse the US people that I was in Australia but, eventually, we sorted it and they supplied RCCL's bank account number to which I made the payment. They said they could see the payment and would provide a receipt once their system had updated (apparently this takes a long time). That was 30 days ago.

 

It sounds as if the cruise will be wonderful and we're really looking forward to it. Once onboard, my first job will be finding someone to recommend a travel agent who specialises in cruising, probably in the US, in case we should want to book again - because it's clear that many people do!

Alan

[willy_the_wombat]

Sorry, posted in the wrong place and I can't delete it.

Edited October 30, 2015 by willy_the_wombat

[broberts]

Well this matter has now been resolved!

We are now back on our original deck.

Many thanks to LCV HOST NICOLE and everyone else involved.

 

Excellent! Thanks for reporting the good news.

[Glenndale]

Well this matter has now been resolved!

We are now back on our original deck.

Many thanks to LCV HOST NICOLE and everyone else involved.

I'm really pleased for you, I know Richard and his team don't like to have unhappy customers and will do their best to resolve issues :)