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Current Concierges continued discussion

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SherriZ366

SherriZ366

Posted
Posted
On 1/7/2019 at 10:09 AM, gagirl7143 said:

Mario is currently home in PI. Andres is almost at end of his contract and will be heading home, probably same day Mario returns. 

Thanks for the information.   I updated the Google Doc

https://docs.google.com/spreadsheets/d/1Pz4Im5qh4cqd1zE5A9srLm3wGd0_SNZwTdbLTa59EF4/edit#gid=0

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SherriZ366

SherriZ366

Posted
Posted
7 minutes ago, BEENSAILING said:

We are cruising Saturday on Symphony. I have been corresponding with Rahul in the SL for several weeks. I am looking forward to meeting him and thanking him in person.

We sailed many times with Rahul when he was on the Freedom.  He is a fabulous concierge!!

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helengirl

helengirl

Posted
Posted

Hi Sherri! Thanks so much for keeping this spreadsheet - awesome! We were on Symphony beginning of January. D Lounge Concierge was Ooma. Worst concierge ever! You show Jacque Yabut and Rahul Baruha on your spreadsheet. Did one of them replace her? Thinking of rebooking in a couple of weeks and don't want Symphony if I have to deal with her :( so hope your list is current (like this week! :) )

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LisaT91403

LisaT91403

Posted
Posted
On 1/6/2019 at 10:38 AM, SULROSS said:

Actually happened the last week or so of November.  He was a good one.

 

I was on the 11/7 sailing. Raj was in the D Lounge for the first half of the week, then disappeared. At the time, we were told that he had to fly home for a family emergency. I’m guessing he never came back? Did anyone find out what happened? Strange to leave right in the middle of a voyage.

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SULROSS

SULROSS

Posted
Posted
56 minutes ago, LisaT91403 said:

 

I was on the 11/7 sailing. Raj was in the D Lounge for the first half of the week, then disappeared. At the time, we were told that he had to fly home for a family emergency. I’m guessing he never came back? Did anyone find out what happened? Strange to leave right in the middle of a voyage.

All we know he was fired.

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BEENSAILING

BEENSAILING

Posted
Posted
8 hours ago, helengirl said:

Hi Sherri! Thanks so much for keeping this spreadsheet - awesome! We were on Symphony beginning of January. D Lounge Concierge was Ooma. Worst concierge ever! You show Jacque Yabut and Rahul Baruha on your spreadsheet. Did one of them replace her? Thinking of rebooking in a couple of weeks and don't want Symphony if I have to deal with her :( so hope your list is current (like this week! :) )

Jackie and Rahul are in SL on Symphony. I will find out who is supposed to replace Jackie when she goes on vacation. We really dealt with Rahul more pre snd during the cruise. Both wonderful.

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BEENSAILING

BEENSAILING

Posted
Posted (edited)

As of today on Symphony Jenn will be Diamond / Diamond Plus lounge. The woman who was there is heading to another ship - I do not  know which one. When Jackie in SL begins her vacation Jenn will join Rahul in the Suites Lounge.  I do not know who will then be in the D lounge. SL always has 2 concierges and D / DPlus lounge 1. When Jackie comes back from her vacation she will go to the D/D Plus lounge. Rahul told me on Symphony there is a rotation of 4 concierges.

Edited by BEENSAILING
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Otterman34

Otterman34

Posted
Posted

Just got our e-mail and confirming that Federico Taylor and Lyli De Leon are the Suite Concierges on Oasis of the Seas.

I am not sure if  Beatrice Chirmus is back in the Diamond Lounge or not.  Will check when we are on board next week.

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TinAlaska

TinAlaska

Posted
Posted
On 1/22/2019 at 9:02 AM, Otterman34 said:

Just got our e-mail and confirming that Federico Taylor and Lyli De Leon are the Suite Concierges on Oasis of the Seas.

I am not sure if  Beatrice Chirmus is back in the Diamond Lounge or not.  Will check when we are on board next week.

I didn't get my email yet and I had read that I should expect it a week before departure, so it is past due.  Is there an email address at which I can contact them?

 

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Otterman34

Otterman34

Posted
Posted
9 hours ago, TinAlaska said:

I didn't get my email yet and I had read that I should expect it a week before departure, so it is past due.  Is there an email address at which I can contact them?

 

Here is the link to the Concierge spreadsheet that has the e-mail links to them.

 https://docs.google.com/spreadsheets/d/1Pz4Im5qh4cqd1zE5A9srLm3wGd0_SNZwTdbLTa59EF4/edit#gid=0

I believe they do not contact cruisers in Junior Suites. Not sure what class of cabin you are in.

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DHADEN

DHADEN

Posted
Posted
On 11/30/2018 at 3:50 PM, insulationbabe said:

Ryno Strapp is the current concierge on the Vision - we are on board

 

Can anyone give any info on Mr. Strapp?  Have never met or even heard of him.  Is he very personable? Nice? Good at his job?

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TinAlaska

TinAlaska

Posted
Posted
17 hours ago, Otterman34 said:

Here is the link to the Concierge spreadsheet that has the e-mail links to them.

 https://docs.google.com/spreadsheets/d/1Pz4Im5qh4cqd1zE5A9srLm3wGd0_SNZwTdbLTa59EF4/edit#gid=0

I believe they do not contact cruisers in Junior Suites. Not sure what class of cabin you are in.

Thanks!  We are going sky class.

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Otterman34

Otterman34

Posted
Posted
13 hours ago, willing292 said:

What is a “golden concierge”? 

 

This is specific to RCI cruises in Asia:.  Found this on a different thread:

 

 

This is what I received from the concierge aboard Quantum:

 

Dear Valued Golden Suite Guest(s), 

 

It is our pleasure to welcome you onboard the beautiful Quantum of the Seas.

We are your Golden Concierges onboard and we will be available to assist you with any special requests you may have throughout your cruise vacation. Our desk hours in the Concierge Club are daily from 8:00 am to 12:00 pm & 4:00 pm to 8:00 pm. You may also reach us by dialing extension 29015from any housephone. Should you need any assistance outside of our desk hours, please dial “0” to the Guest Services Desk located on Deck 4 for our 24-hour operator.

As a special VIP Suite guest, you are offered exclusive amenities and services which are not available to other guests onboard Quantum of the Seas:

 

➢ Use of the Concierge Club located on deck 12 aft. with a complimentary continental breakfast served every morning from 7:00 am until 10:00 am and cocktails & canapés served every evening from 4:30 pmuntil 8:00 pm.

➢ Use of the Solarium Bistro located on deck 14 forward withbreakfast served every morning （check the daily compass for opening hours） and cocktails & canapés at Solarium every evening from 5:30 pm until9:00 pm. Pool will be closed at 9:00 pm.

➢ Exclusive use of our Suite-only restaurant, Coastal Kitchen. It is open daily for breakfast and dinner, as well as lunch on sea days.

➢ Spa bathrobes and luxury bathroom amenities for useduring your stay onboard.

➢ Full in-room service privileges from our Dynamic Dining restaurants Chic, Grande, American Icon Grill, Silk and Coastal Kitchen (available during the restaurant openinghours).

➢ Complimentary seafood lunch served in Coastal Kitchen on day 2 from 12:00 pm to 1:30 pm, and Royal Afternoon Tea in Coastal Kitchen on the last sea day from 3:30 pm to 4:30 pm.

➢ The use of our private Suite-only sundeck situated on Deck 16 midship.

➢ Priority reservations for any of our specialty restaurants, onboard activities, Shore Excursions, Spatreatments, etc.

➢ No reservation required for fabulous show. Reserved VIP seats on the 2nd Floor of Two70 and Royal Theater (please show Cruise staff your Gold colored SeaPass card or meet concierge at Vintages deck5 aftwithin at least 15 minutesbefore the StarWater show starts).

➢ Complimentary pressing of one set of formal wear on the second day of the cruise.

➢ One (1) complimentary experience on the North Star. Reservations have already been made for you, please check the reservation time on Royal IQ App or contact concierge.

➢ Priority immigration process and priority boarding experience at Ports-of-call. Please see your Golden Concierge for more details.

➢ Priority departure from the Quantum of the Seas during the morning in Shanghai. Please meet at Boleros, Deck 4 or see your Golden Concierge for more details.

➢ The Concierge Club is a private area exclusively forGolden Suites, Pinnacles, Diamond Plus and Diamond members only and is accessible on a 24-hour basis with your SeaPass card or Wow Band.

We respectfully request that guests observe a Smart Casual dress code when visiting the Concierge Club (no swimwearor pool attire is allowed; footwear is required at all times). Guests 18 years and younger must be well behaved and accompanied by a parent or guardian at all times.

 

Thank you very much and we wish you a wonderful cruise onboard Quantum of the Seas!

 

Warmest Regards,

Your Golden Concierges

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