Deployment 2019-20 booking season begins

[Beachammo]

Have they cancelled Jewel TA completely? Was hoping they’d change to Miami or Fort Lauderdale

 

 

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Completely.....

 

 

 

 

Dear Guest,

 

We are reaching out to let you know that, regrettably, we have to cancel your*Jewel of the Seas*October 30, 2019*sailing in order to accommodate the new 2019-2020 winter itinerary. We sincerely apologize for any inconvenience this causes and for the impact on your vacation.

 

We do have some options to make it up to you that we are hoping you will take advantage of. They are as follows:

 

Option 1: Re-book Selected Sailings

 

You can re-book*Brilliance*of the Seas: 11/3

 

Your original stateroom category will be price protected at the original cruise fare rate, excluding taxes, fees, gratuities and other non-cruise fare items

 

And*receive a credit to spend onboard per stateroom:

 

$200 for Interior, Ocean View and Balcony staterooms | $400 for Suites

 

Plus an additional $50 for each third or more guest to spend onboard

 

If you incur a fee due to the change in their airline reservations will be reimbursed up to $200 per person, for Domestic Flights & $300 per person, for International Flights.

 

Option 2: Re-book any other Royal Caribbean Sailing

 

Re-book any other Royal Caribbean ship and sail date

 

And*receive a credit to spend onboard per stateroom:

 

$200 for Interior, Ocean View and Balcony staterooms | $400 for Suites

 

Plus an additional $50 for each third or more guest to spend onboard

 

If you incur a fee due to the change in their airline reservations will be reimbursed up to $200 per person, for Domestic Flights & $300 per person, for International Flights.

 

Option 3: If you choose to cancel

 

We will process a full refund to the original form of payment, including any non-refundable deposit

 

We will call you personally to ensure we reach the best possible solution for you. In the meantime, if you have questions or concerns, please reach out to us at 888-281-9344. In order to give you ample time to decide on an option that best fits your needs, you will not need to provide us with your final compensation decision until March 27, 2018.

 

Thank you for your understanding. We hope that you find a suitable vacation option with us, as we have no doubt your vacation will be nothing short of amazing. We look forward to welcoming you onboard.

 

Sincerely,

 

Royal Caribbean International

 

 

 

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[JudyjudyjudyS]

Have they cancelled Jewel TA completely? Was hoping they’d change to Miami or Fort Lauderdale

 

 

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It’s canceled with no info where she is going. Redeployment couldn’t tell me anything re what they are doing with her. I do know I am weary of RC canceling cruises we have booked.

[springaussie]

Jewel could be a candidate for Brisbane.

If the new cruise terminal is not ready the cruise lines where hoping to use the mini facilities at the Grain Terminal as a temporary measure. The smaller the ship the easier this would be do.

[Blue Eyed Belfast Belle]

Strange. Dubai maybe

 

Why cant they release all at the same time? I booked Explorer TA last week but if Dubai is in the mix....:rolleyes:

[bigeck]

Why cant they release all at the same time? I booked Explorer TA last week but if Dubai is in the mix....:rolleyes:

I don't think it will be. Nice thought but I can't see Dubai getting relaunched.

Explorer looks good with a nice change of ports.

I'm on Rhapsody, so if that gets cancelled I'm not sure what to do.

Explorer is a good option but also looked at Ovation in Alaska and Celebrity has some good options.

Vancouver to Yokohama or Barcelona to Buenos Aires would be a change

[Blue Eyed Belfast Belle]

I don't think it will be. Nice thought but I can't see Dubai getting relaunched.

Explorer looks good with a nice change of ports.

I'm on Rhapsody, so if that gets cancelled I'm not sure what to do.

Explorer is a good option but also looked at Ovation in Alaska and Celebrity has some good options.

Vancouver to Yokohama or Barcelona to Buenos Aires would be a change

 

Surely they wont cancel both Jewel and Rhapsody TA in one season? That would be horrendous customer service!

[Beachammo]

That's the worst part about the cancellations and why it's easy to understand why people book backup cruises. By the time they cancel and inform you of the options, there can be very little choice on the price protected sailings, especially if the cruise is somewhat unusual, like a transatlantic.

Just changed my cancelled Jewel 2019 Spring TA backup to a 9 night Grandeur May 2019 Caribbean as my new backup.

 

Still have the Serenade TA as my first choice......[emoji41]

 

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[molly361]

Just changed my cancelled Jewel 2019 Spring TA backup to a 9 night Grandeur May 2019 Caribbean as my new backup.

 

Still have the Serenade TA as my first choice......[emoji41]

 

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Backups are a wonderful thing:cool:

[Beachammo]

Backups are a wonderful thing:cool:

Wish we really didn't have to do it......[emoji572]

 

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[bigeck]

Just changed my cancelled Jewel 2019 Spring TA backup to a 9 night Grandeur May 2019 Caribbean as my new backup.

 

Still have the Serenade TA as my first choice......[emoji41]

 

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Who got 1100 then

 

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[Beachammo]

Who got 1100 then

 

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Someone grabbed it the day Royal moved it to March.

 

You woulda thought Royal would of held the previously booked cabins until the deadline imposed by them.....but NO.

 

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[geoff2802]

Jewel to Brisbane is my guess. Being a financial partner in the new cruise terminal means that Royal will home port a ship there. Jewel is a good size for that market and also for the ports she would call at (mostly Pacific islands).

Royal have been promoting heavliy in Sydney of late.

 

 

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[Beachammo]

Jewel to Brisbane is my guess. Being a financial partner in the new cruise terminal means that Royal will home port a ship there. Jewel is a good size for that market and also for the ports she would call at (mostly Pacific islands).

Royal have been promoting heavliy in Sydney of late.

 

 

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A Rome to Brisbane cruise could be fantastic....,

 

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[grapau27]

I don't think it will be. Nice thought but I can't see Dubai getting relaunched.

Explorer looks good with a nice change of ports.

I'm on Rhapsody, so if that gets cancelled I'm not sure what to do.

Explorer is a good option but also looked at Ovation in Alaska and Celebrity has some good options.

Vancouver to Yokohama or Barcelona to Buenos Aires would be a change

P&O,MSC etc are into Dubai now.

[OfTheSeasCruiser]

Jewel email

 

 

Dear Travel Partner,

 

 

We are reaching out to let you know that, regrettably, we have to cancel your clients’ Jewel of the Seas October 30, 2019 sailing in order to accommodate the new 2019-2020 winter itinerary. We sincerely apologize for any inconvenience this causes and for the impact on your clients’ vacation.

Being that they completely cancelled it, rather than just adjusting the final disembarkation port, makes me believe she will going somewhere other than the Caribbean.

 

Dubai or Brisbane as mentioned make sense.

[bigeck]

Someone grabbed it the day Royal moved it to March.

 

You woulda thought Royal would of held the previously booked cabins until the deadline imposed by them.....but NO.

 

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Glad I called early and was able to keep 9256.

Friends got 1602 and I wondered why that was.

[bigeck]

P&O,MSC etc are into Dubai now.

I wouldn't mind doing a Barcelona to Dubai. A bit longer cruise.

[bigeck]

Being that they completely cancelled it, rather than just adjusting the final disembarkation port, makes me believe she will going somewhere other than the Caribbean.

 

Dubai or Brisbane as mentioned make sense.

Rhapsody was down under for a while and Radiance is still going. Jewel would be a good addition.

Wonder where Ovation would go to after Alaska, or will Aus have room for more ships.

New terminals have to be used

[bigeck]

Has there been any new releases this week???

[geoff2802]

Jewel could be a candidate for Brisbane.

If the new cruise terminal is not ready the cruise lines where hoping to use the mini facilities at the Grain Terminal as a temporary measure. The smaller the ship the easier this would be do.

 

 

If Jewel left Rome on Oct 30, after the last scheduled Med cruise, she would arrive in Brisbane by mid December, a late start for the season but in time for the holiday season. This late start would reduce the risk of the new terminal not being ready. As you say, they could use the grain terminal as a backup, but not ideal for passengers.

 

 

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[Beachammo]

Glad I called early and was able to keep 9256.

Friends got 1602 and I wondered why that was.

I would of had to call a few minutes after the email to of kept cabin 1100. Since it was a backup.....I rode the storm til the end hoping Royal would release 2020 small ship Caribbean by the deadline.

 

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[geoff2802]

Rhapsody was down under for a while and Radiance is still going. Jewel would be a good addition.

 

Wonder where Ovation would go to after Alaska, or will Aus have room for more ships.

 

New terminals have to be used

 

 

Sydney currently has 4 ships: Ovation, Explorer, Voyager and Radiance. We know Explorer is leaving.

Guesses: Ovation and Radiance continue the current Sydney - Alaska seasonal pattern.

Quantum replaces Voyager in Sydney. (Spectrum goes to China).

Jewel comes to Brisbane (second guess is Voyager). If this is right, where would she go in the northern summer? Alaska? Singapore?

Australia would still have 4 ships in total with a slight increase in capacity (roughly 500 pax).

 

 

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[bigeck]

I would of had to call a few minutes after the email to of kept cabin 1100. Since it was a backup.....I rode the storm til the end hoping Royal would release 2020 small ship Caribbean by the deadline.

 

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I don't know who's in charge, but the customer service department is not up to it.

So much for protecting the guest.

A new direction is required. With Mariner and Jewel twice and possibly Rhapsody, they need to sort themselves out or people will leave.

On top of that, the web site is crap

[bigeck]

Sydney currently has 4 ships: Ovation, Explorer, Voyager and Radiance. We know Explorer is leaving.

Guesses: Ovation and Radiance continue the current Sydney - Alaska seasonal pattern.

Quantum replaces Voyager in Sydney. (Spectrum goes to China).

Jewel comes to Brisbane (second guess is Voyager). If this is right, where would she go in the northern summer? Alaska? Singapore?

Australia would still have 4 ships in total with a slight increase in capacity (roughly 500 pax).

 

 

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Seems reasonable. You might get another when Spectrum goes to China.

I do think Ovation will do another Alaska season.

[Beachammo]

I don't know who's in charge, but the customer service department is not up to it.

So much for protecting the guest.

A new direction is required. With Mariner and Jewel twice and possibly Rhapsody, they need to sort themselves out or people will leave.

On top of that, the web site is crap

With the average age of a Royal customer being on the older side.....changing the website every few years would not be a desirable decision if I was CEO. Plus releasing this before its not ready/tested is a failure of their duties to stockholders.

 

 

 

 

 

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