Diamond Princess Nightmare faulty A/C caught pneumonia Princess Insurance reimbursement? AON

[TravelDan99]

Caught pneumonia onboard Diamond Princess 20 day Central America Dec 10 complicated with cold air stuck on full and not able to turn off or down in seating area and not over bed area, which was working fine, in Club Class Mini Suite. Toilet also backed up for three straight days, and room steward each time was sprawled out in hallway trying to service, as plumbers were too busy elsewhere.After numerous complaints to Guest Services, maintenance coming days later multiple times for over a week before Dec 10th and they giving up, relocated me to non club class aft mini where a/c controls worked. Went to medical on Dec 10th admitted to ICU for three days and confined to cabin with oxygen concentrator for remainder of cruise. Other than onboard medical bills over $13,000 and not complete medical charges printout post folio. Still waiting for complete medical charges. Guest Services offered $300.00 FCC compensation for our troubles per person before any medical conditions known. Besides paying almost $1000 per person for club class, was not in club class cabin the last ten days, and club class dining disappeared from medallion app and did not matter at this point. btw, the senior medical doctor said.... call room service and we could order from main dining room menu. NOT. they did not understand that at all, and dr ordered wheelchair assistance at embarkation off ship. NOT, even confirmed with guest services three days before disembarkation wheel chair would pick me up in cabin with wheelchair ...did not have or need wheelchair when boarded, at  9:15 and assist us off ship and housekeeping was notified for late departure in cabin. NOT. called guest services at 9:20 and they didn't know what I was talking about. said to go to casino and wait for our number to be called. Wait, we are platinum and club class. I could not even get up and take one step towards the casino. My original question has to do with are guests compensated more for missed cruise days while confined to cabin due to medical reasons. Not compensation from Princess, but, missed cruise days from insurance as they do for Covid patients. thanks.

Edited December 27, 2022 by TravelDan99

[riffatsea]

One does not get  pneumonia from aircon!

Call your insurance company

Each one offers different coverage

 

 

[TravelDan99]

5 minutes ago, riffatsea said:

One does not get  pneumonia from aircon!

Call your insurance company

Each one offers different coverage

 

 

 

[TravelDan99]

Did not mean to imply the a/c caused pneumonia and bacterial infection. Did not help. This was my experiences at the time, 

[Ombud]

33 minutes ago, TravelDan99 said:

Went to medical on Dec 10th admitted to ICU for three days and confined to cabin

Wow!! In ICU on the ship but they wouldn't or couldn't transfer you to a land based hospital?? 

34 minutes ago, TravelDan99 said:

medical bills over $13,000 and not complete medical charges printout post folio

Isn't this covered by Princess insurance? 

 

35 minutes ago, TravelDan99 said:

My original question has to do with are guests compensated more for missed cruise days while confined to cabin due to medical reasons. Not compensation from Princess, but, missed cruise days from insurance as they do for Covid patients.

Please post when you find out. 

[TravelDan99]

36 minutes ago, Ombud said:

Wow!! In ICU on the ship but they wouldn't or couldn't transfer you to a land based hospital?? 

Isn't this covered by Princess insurance? 

 

Please post when you find out. 

off the coast of Guatemala, took some time to get lab results. Let me say, the medical staff was outstanding. Very caring and experienced personnel. Limited xray, took three days to get diagnosis, with my ongoing chronic heart condition. would not want to go to land based hospital in this voyage. was stuck in russia four years ago, another story. I was only patient admitted to facility. They did go and get me full lobster dinner to my bed on formal night. Ordered each meal from main dining room menu to medical bed. Loads of ship crew coming in and out for various procedures, supplies, etc. Yes, princess covers the medical expenses, I hope, AON insurance to say. They notified me today I have to file Medicare first, while admitting Medicare will not pay, but, need refusal letter, then my Medicare supplement will cover some, then aon will pick up the rest. Just need Princess to send me final medical expense detail as i did not receive on my folio prior to leaving, but, was charged on credit card. I had some late continuing charges come in after leaving medical facility to cabin, 995 dollars, so, I suspect if one goes to medical early, the final medical bill will be up to date hopefully, by end of cruise. btw,  i did not receive any folio of charges under the door at end like in past. can get printout at any time if you visit guest services, but, will never be complete. after returning home, princess sent email several days later with link to get folio statement.

Edited December 27, 2022 by TravelDan99

[Mary loves to travel]

What an awful experience.    I am so sorry this happened to you.   Now, of course, the second nightmare of paperwork ......

 

Best wishes for a quick & full recovery.

 

Mary

[san diego sue]

We were on the same voyage. The thermostat for the A/C in our cabin didn't work. No matter which way you turned it (hot, cold), it just blew freezing air. When the repair guy came, he said there were no replacement thermostats on board and they would get them when the ship went back to San Diego. So ours was just manually set  to a cool  that couldn't be adjusted. We were in a suite and the problem was in the living room area. over the bed, the thermostat controlling that worked.

The ship in general was pretty cold. So I feel for the Poster once he got sick, had a very chilly cabin too.

My husband came home with pneumonia from a cruise several months ago. He was sicker than he had ever been in his life. Took 3 weeks to recover and another 3 weeks to get some strength back.

Hope TravelDan you start feeling better.Good to hear that Medical on board was good experience.Glad you weren't off loaded in one of the ports. We saw that happen .

Please come back and let us know how long it takes to get all the Medical information from Princess.

[cr8tiv1]

It is really important to debunk the myth that cold (air/wether) will cause pneumonia.  

https://www.winchesterhospital.org/health-library/article?id=156976

 

I am not arguing that the cold air may have aggregated the poster’s health condition and turned the cold/flu/bronchitis etc into pneumonia.  
 

https://www.lung.org/lung-health-diseases/lung-disease-lookup/pneumonia/what-causes-pneumonia

[Cruise Raider]

41 minutes ago, cr8tiv1 said:

It is really important to debunk the myth that cold (air/wether) will cause pneumonia.  

https://www.winchesterhospital.org/health-library/article?id=156976

 

I am not arguing that the cold air may have aggregated the poster’s health condition and turned the cold/flu/bronchitis etc into pneumonia.  
 

https://www.lung.org/lung-health-diseases/lung-disease-lookup/pneumonia/what-causes-pneumonia

Yes, you are correct!  Pneumonia can be caused by a virus, bacteria, or other pathogen or by aspiration of food or drink, not the cold temperatures.  You body’s defenses may be down due to the cold where the pathogen takes the opportunity to flourish.  
 

[MudderBear]

Just an aside......when I have cold air blowing on me (as in a hotel room etc.) I can and often do come down with the worst head colds.  This happened on the Princess train from Denali to Anchorage.  I sat in the middle of the rail car (no other seats available) and froze my butt off.  I kept complaining to the guy in charge but his only interest was in making sure the "group" in the  back of the car were happy.  Needless to say, I was deathly ill during my cruise from Anchorage to Vancouver...all because of cold air blowing on me for hours on end.  I hope Karma treats that guy right....would he like to see this happen to his mother or grandmother?

 

Edited January 2, 2023 by MudderBear

[cr8tiv1]

Correction:  "wether" should have been weather (not whether).  Fingers too cold for laptop keyboard.  Or any other acceptable excuse.

[TravelDan99]

On 1/1/2023 at 10:50 AM, san diego sue said:

We were on the same voyage. The thermostat for the A/C in our cabin didn't work. No matter which way you turned it (hot, cold), it just blew freezing air. When the repair guy came, he said there were no replacement thermostats on board and they would get them when the ship went back to San Diego. So ours was just manually set  to a cool  that couldn't be adjusted. We were in a suite and the problem was in the living room area. over the bed, the thermostat controlling that worked.

The ship in general was pretty cold. So I feel for the Poster once he got sick, had a very chilly cabin too.

My husband came home with pneumonia from a cruise several months ago. He was sicker than he had ever been in his life. Took 3 weeks to recover and another 3 weeks to get some strength back.

Hope TravelDan you start feeling better.Good to hear that Medical on board was good experience.Glad you weren't off loaded in one of the ports. We saw that happen .

Please come back and let us know how long it takes to get all the Medical information from Princess.

Just checked for updates here today. Yes, it was over living room area not the bed. They moved us after 10 days and numerous attempts at repairing it without success. My final diagnosis was bacterial pneumonia, and I still can hardly breathe, and waiting another 3 weeks from today for pulmonary dr appt. after several trips to er. they gave me a nebulizer, and it helps very little. I have no strength. Regarding the princess medical details, I hadn't heard in over ten days, then I started bombarding their email with URGENT in subject line from all my email accounts I have, and within 24 hours, they sent it to me finally. Thanks for replying and good wishes.

[spongerjoe]

I hope my doses of pneumonia vaccines kick in if I get caught in the draft. HVAC control knob is iffy at best in the cabins. It takes me most of a cruise to get it right, either too cold or too hot. Get well soon, physically and financially.