ace2542 Posted June 26, 2023 #1 Share Posted June 26, 2023 How do you I request medical records for treatment onboard Anthem. They were not given to us when we left. I have completed the form they sent but nothing seemed to happen If we are unable to claim back from insurance we will have to sell the house to pay the bills off. Link to comment Share on other sites More sharing options...
cruisegirl1 Posted June 26, 2023 #2 Share Posted June 26, 2023 (edited) I had a medical issue and worried about the same. I was adamant that I was not leaving the ship without the medical report. I spent at least an hour or more at guest services going up the food chain. It was finally delivered to me the last evening. i’m not one to post on a company’s social media page however, your question/concern might get good results if you post it there. Make sure you get the official Royal Caribbean website, not those sites that look official but are really run by travel agents or others. I hope you get satisfactory resolution. m Edited June 26, 2023 by cruisegirl1 1 Link to comment Share on other sites More sharing options...
reallyitsmema Posted June 26, 2023 #3 Share Posted June 26, 2023 5 hours ago, ace2542 said: How do you I request medical records for treatment onboard Anthem. They were not given to us when we left. I have completed the form they sent but nothing seemed to happen If we are unable to claim back from insurance we will have to sell the house to pay the bills off. Since you didn't receive the information while on the ship, you will have to call the after cruise number at Royal Caribbean for someone to contact the ship and get the information. I am not sure of the UK number though. I would check you paperwork for a UK number. I have been to medical multiple times in the past on Anthem and have been able to get my paperwork from the medical facility. 1 Link to comment Share on other sites More sharing options...
PORT ROYAL Posted June 26, 2023 #4 Share Posted June 26, 2023 5 hours ago, ace2542 said: How do you I request medical records for treatment onboard Anthem. They were not given to us when we left. I have completed the form they sent but nothing seemed to happen If we are unable to claim back from insurance we will have to sell the house to pay the bills off. Time to roll out the big guns at Group’s Head Office. Send one’s “no action” complaint, together with the booking reference, stating the urgency to: Executive.Correspondence@carnivalukgroup.com The Guano will hit the air oscillating device. 1 Link to comment Share on other sites More sharing options...
reallyitsmema Posted June 26, 2023 #5 Share Posted June 26, 2023 Just now, PORT ROYAL said: Time to roll out the big guns at Group’s Head Office. Send one’s “no action” complaint, together with the booking reference, stating the urgency to: Executive.Correspondence@carnivalukgroup.com The Guano will hit the air oscillating device. Carnival is not going to help with a Royal Caribbean cruise. 1 5 Link to comment Share on other sites More sharing options...
PORT ROYAL Posted June 26, 2023 #6 Share Posted June 26, 2023 Just now, reallyitsmema said: Carnival is not going to help with a Royal Caribbean cruise. Sorry….. Link to comment Share on other sites More sharing options...
BND Posted June 26, 2023 #7 Share Posted June 26, 2023 6 hours ago, ace2542 said: How do you I request medical records for treatment onboard Anthem. They were not given to us when we left. I have completed the form they sent but nothing seemed to happen If we are unable to claim back from insurance we will have to sell the house to pay the bills off. How long has it been? Link to comment Share on other sites More sharing options...
ace2542 Posted June 26, 2023 Author #8 Share Posted June 26, 2023 (edited) 40 minutes ago, BND said: How long has it been? Several weeks since we where thrown off the ship. Spoke to service advisor today apparently documents will come within 7-14 working days but I know they won't so we can't claim anything back. Edited June 26, 2023 by ace2542 Link to comment Share on other sites More sharing options...
Rare moposh Posted June 26, 2023 #9 Share Posted June 26, 2023 Email medicalrecords@rccl.com. I am in the same boat. I have been trying for months to get medical records. I jumped through a lot of hoops. Finally got an email they're working on it, but are super busy. If there's a next time, I will not leave ship without records. Appointment was day before disembarkment. Link to comment Share on other sites More sharing options...
Rare moposh Posted June 26, 2023 #10 Share Posted June 26, 2023 1 hour ago, cruisegirl1 said: m not one to post on a company’s social media page however, your question/concern might get good results if you post it there I tried that and it didn't work. Link to comment Share on other sites More sharing options...
Another_Critic Posted June 26, 2023 #11 Share Posted June 26, 2023 1 minute ago, moposh said: I tried that and it didn't work. Did you email mbayley@rccl.com? Link to comment Share on other sites More sharing options...
ace2542 Posted June 26, 2023 Author #12 Share Posted June 26, 2023 3 minutes ago, moposh said: Email medicalrecords@rccl.com. I am in the same boat. I have been trying for months to get medical records. I jumped through a lot of hoops. Finally got an email they're working on it, but are super busy. If there's a next time, I will not leave ship without records. Appointment was day before disembarkment. I spoke to person on the phone and done the form with her as we spoke she said it would be 7-14 working days after I emailed it to her email address. Link to comment Share on other sites More sharing options...
Rare moposh Posted June 26, 2023 #13 Share Posted June 26, 2023 1 minute ago, ace2542 said: I spoke to person on the phone and done the form with her as we spoke she said it would be 7-14 working days after I emailed it to her email address. I submitted April 26 and still haven't received them. I guess we'll see. Link to comment Share on other sites More sharing options...
swoopy2110 Posted June 26, 2023 #14 Share Posted June 26, 2023 I only have one experience of the onboard medical facility and the notes and itemised bill were delivered to the cabin the day after treatment was settled. I just assumed that's what they always would do, but it seems not going by other stories now. Link to comment Share on other sites More sharing options...
Rare moposh Posted June 26, 2023 #15 Share Posted June 26, 2023 3 minutes ago, swoopy2110 said: I only have one experience of the onboard medical facility and the notes and itemised bill were delivered to the cabin the day after treatment was settled. I just assumed that's what they always would do, but it seems not going by other stories now. I went to medical twice. The first time we got the report the next day. The second time was the night before disembarkation. I asked at Guest Services and was told I would receive my report the next day, but I didn't. I didn't have time to go to GS before leaving. Lesson learned. Link to comment Share on other sites More sharing options...
reallyitsmema Posted June 26, 2023 #16 Share Posted June 26, 2023 2 minutes ago, swoopy2110 said: I only have one experience of the onboard medical facility and the notes and itemised bill were delivered to the cabin the day after treatment was settled. I just assumed that's what they always would do, but it seems not going by other stories now. That has been my experience for my multiple visits to medical onboard different ships with the exception of when I got covid on Quantum. I did not receive any paperwork as promised and called multiple times. I finally reached out to the suite concierge and he was able to have the paperwork delivered to me within an hour. He also coordinated my "extraction" from the ship and transportation to my quarantine hotel. I have never had to have a concierge intervene in the past and I was very thankful for all the help we received from KK. He even asked us to update him after we got off the ship. Link to comment Share on other sites More sharing options...
PORT ROYAL Posted June 26, 2023 #17 Share Posted June 26, 2023 7 hours ago, ace2542 said: How do you I request medical records for treatment onboard Anthem. They were not given to us when we left. I have completed the form they sent but nothing seemed to happen If we are unable to claim back from insurance we will have to sell the house to pay the bills off. Suggestion. Best speak immediately with one’s Bank and/or Mortgage Holder, explain the situation. But do feel the Bank/Mortgage will offer to support one during the ongoing saga of this particular case. Link to comment Share on other sites More sharing options...
sdrocks Posted June 26, 2023 #18 Share Posted June 26, 2023 9 hours ago, ace2542 said: How do you I request medical records for treatment onboard Anthem. They were not given to us when we left. I have completed the form they sent but nothing seemed to happen If we are unable to claim back from insurance we will have to sell the house to pay the bills off. I too needed medical records from medical on Symphony. They were brought our stateroom before we disembarked. Received reimbursement from our cruise insurance. I also wanted for my personal medical record at home. Glad I was simplified for me. Hope you can get the documentation you need. Link to comment Share on other sites More sharing options...
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