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Holland America Line Launches Onboard Credit Offer for AARP Members

LMaxwell

By LMaxwell,
in Holland America Line

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Haljo1935 "Live from...." Rare

Haljo1935

Posted
Posted
2 hours ago, alwaysfrantic said:

I did.  My cruise was worth $100.  So I wondered if this had been something new 

People that got approved for the AARP OBC report they have been seeing $50 in their account then when it gets applied to a specific booking, the $50 is gone. I think it's the way HAL is accounting for the AARP OBC - kind of like it's on hold/reserve. When it gets applied to a booking, the amount could be different as the actual amount you receive depends on cabin type and length of cruise. The $50 "hold" is the minimum. 

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alwaysfrantic

alwaysfrantic

Posted
Posted
16 hours ago, Haljo1935 said:

People that got approved for the AARP OBC report they have been seeing $50 in their account then when it gets applied to a specific booking, the $50 is gone. I think it's the way HAL is accounting for the AARP OBC - kind of like it's on hold/reserve. When it gets applied to a booking, the amount could be different as the actual amount you receive depends on cabin type and length of cruise. The $50 "hold" is the minimum. 

But only $50 was actually awarded to me when it should have been $100

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alwaysfrantic

alwaysfrantic

Posted
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2 hours ago, cruisemom42 said:

 

You've checked the cruise it was applied to?  Or you're just going by what you saw in your account as OBC?  

The TA showed where $50 was applied 

 

but they go on to say I am not qualified for the AARP one since it was already booked and the mysterious $50 in account was not the AARP one.   But same  as everyone here it appeared after verification and then it disappeared.  

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mckendus

mckendus

Posted
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2 hours ago, alwaysfrantic said:

The TA showed where $50 was applied 

 

but they go on to say I am not qualified for the AARP one since it was already booked and the mysterious $50 in account was not the AARP one.   But same  as everyone here it appeared after verification and then it disappeared.  

 

I have not booked any cruise with HAL yet - tomorrow is the big day....but it took almost 72 hours from the time I received an email that I was verified for it to show up on my future credits and it is only showing $50, which I assume will change when I book a higher level cabin.  Watch this space....😀

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Djptcp

Djptcp

Posted
Posted

I got mine approved right away easily without having to show an AARP card. However, when I booked a cruise last week through my HAL PVP I was told I couldn't use the AARP benefit on casino offer bookings! I could use it on new bookings only, but not with bookings from casino offers. Bummer.

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alwaysfrantic

alwaysfrantic

Posted
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8 hours ago, Haljo1935 said:

Have you called them to have it corrected?

I messaged the TA who said I wasn’t qualified for the offer and I could email HAL and AARP and plead my case of why I should get an exception but I’d get a form letter of why I didn’t qualify and I could email a supervisor and complain but I wasn’t getting a credit🥴

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Hobbit

Hobbit

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On 7/24/2023 at 7:30 AM, DJ Cruisers said:

Just read this too on Yahoo Finance.  Wonder if it will be combinable with Shareholder's and Military?  Imagine it's for new bookings.

We have our stockholders credit AND the AARP credit, so yes, it can be combined.

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Red Haired Lady

Red Haired Lady

Posted
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18 hours ago, kapitch said:

Has anyone had luck with getting the AARP OBC added to a cruise booked more than a year ago?  The agent I spoke to indicated the OBC could not be added to our cruise since we booked in November of 2021.  

My cruise was booked Aug 7, 2022 and the credit was added. 

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Real NHDOC

Real NHDOC

Posted
Posted (edited)

Booked four new cruises and was told that the AARP perk is only applicable to one booking per year! 

 

It doesn't say anything like that anywhere and I know other people have said they got it on multiple bookings.  This is SO typical of HAL.  Everything is always dependent on who you ask and nobody has been properly trained.  My TA claims she escalated it up the chain but I am going to call now and get to the bottom of it.  If it's a once a year benefit then it should say so clearly in the offer.  It specifically says "Offer good for new bookings only" not one new booking. 

 

"Bookings" is plural and so it should apply to all new bookings...period.

Edited by Real NHDOC
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Real NHDOC

Real NHDOC

Posted
Posted

After spending the better part of an hour on the phone with HAL the benefit is going to be applied to each booking after all.  They insisted that the reason the benefit wasn't applied was because  I hadn't been verified (even though I have an email from the end of July saying I had been and they had applied the benefit to one cruise already!).  Anyway he took my AARP number down and told me it would be applied to every booking...we shall see! 

 

I keep hoping HAL will get their act together but it just seems like every day is their first day doing this stuff. 

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zelker

zelker

Posted
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57 minutes ago, Real NHDOC said:

Booked four new cruises and was told that the AARP perk is only applicable to one booking per year! 

 

It doesn't say anything like that anywhere and I know other people have said they got it on multiple bookings.  This is SO typical of HAL.  Everything is always dependent on who you ask and nobody has been properly trained.  My TA claims she escalated it up the chain but I am going to call now and get to the bottom of it.  If it's a once a year benefit then it should say so clearly in the offer.  It specifically says "Offer good for new bookings only" not one new booking. 

 

"Bookings" is plural and so it should apply to all new bookings...period.

Ran into the same thing last week.  I told the HAL rep that I knew that wasn't the case so she checked with a supervisor, came back on the phone and said that I was right, no limit.  Was then applied to all 6 of our previously booked cruises going into 2025.

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ghstudio "Live from...." Rare

ghstudio

Posted
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1 hour ago, zelker said:

Ran into the same thing last week.  I told the HAL rep that I knew that wasn't the case so she checked with a supervisor, came back on the phone and said that I was right, no limit.  Was then applied to all 6 of our previously booked cruises going into 2025.

How long ago did you book those cruises??
 

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LAFFNVEGAS "Live from...." Rare

LAFFNVEGAS

Posted
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2 hours ago, zelker said:

Some last year, some this year.

This kind of stuff frustrates me to no end, I am glad for you but many of us have called numerous times to be told NO, it has to be for new bookings only. I tried again yesterday. Granted I can see them saying no to my cruise in less than 4 weeks but I have one for December and March of 2025. December was booked in March and March was booked in May. They would not budge. I then go on to explain others are getting it to be told they need reservation number to verify others are getting it to pre-existing cruises that were booked.All of these are Neptune Suites full fare with Have It All and they will not budge.  

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Haljo1935 "Live from...." Rare

Haljo1935

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Posted

The verbiage says "can book a HAL cruise.. to receive OBC" suggesting it's for new cruises. Also says it's combinable w/other OBC (so it can be stacked).

This says "select cruises." I hadn't seen that before, but suspect it may be why some people get denied.

I believe their intent was to get new bookings and they were not prepared for the number of requests on current bookings. Certainly could be worded more clearly and could have been executed more consistently. But I will accept anything they give me as it's OBC I didn't have before and is far more than the $12 or $16 (or whatever the amount) AARP membership fee, so it's a great value.

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