Shareholder OBC "showing" up differently on 2 different bookings--should I be concerned?

[KKB]

Sailing in Nov. & Jan.

Nov booking I received an Amenities email that shows the OBC, but it does NOT appear on the Summary page of our reservation in My Account.

Jan booking I did not receive an Amenities emails BUT it DOES show up on the Summary page of our reservation.

I plan to print the Amenities email for the Nov booking & the Summary for the Jan booking to have as proof.

Has anyone encountered any issues with something like this?

Thanks!

[sjacobs11]

Just ran into the same issue and emailed shareholder services who also saw the error and corrected it. I'd email them to clear it up.

[Russiamomm]

I’m sure you’ve already done it, but for my cruise next week it shows as a $100 purchased item, as opposed to showing up as onboard credit in the summary in the upper left hand side of the reservation as all previous cruises and the one I have booked for December.  I thought it odd when it came through that way, but assumed it was because I had asked that it only be applied to my account and not split between me and my cabin mate.

[shof515]

on your cruise confirmation email under promo codes look for: NCLHBENE this is the code for the shareholder OBC 

[shoptom]

I had shareholder OBC appearing on the top summary for two weeks before disappearing.  Live chat confirmed I had no credit.  I emailed shareholder and they sent me a new email receipt showing I purchased credit, which is now how it appears online.

[nhtravels]

My $50 OBC (5 day cruise next week) also shows as a $50 purchased item, instead of the OBC in the summary.   I'm waiting to see how my January one shows, as it is a $100 and both DH and I are on the sailing and share the stockholder account.

[ChiefMateJRK]

56 minutes ago, shoptom said:

I emailed shareholder and they sent me a new email receipt showing I purchased credit, which is now how it appears online.

You purchased OBC?

[davencl]

I have seen OBC recorded several different ways.  I have always received it but always keep copies of any confirmations to bring on board.

[davencl]

6 minutes ago, ChiefMateJRK said:

You purchased OBC?

In my case it's sometimes shown up as a purchase in their system. Go figure....

[Russiamomm]

Just now, davencl said:

In my case it's sometimes shown up as a purchase in their system. Go figure....

Yeah.  That’s what I was getting at in an earlier post.  For next week’s cruise, that’s how it showed for me as well.  
 

Now I have a possible additional problem.  Earlier this week I purchased $1000 of OBC to take advantage of the Amex offer.  The system allowed me to book it, but now I have $1100 of “purchased” OBC.  Both are showing on my summary, but I’m hoping I don’t run into issues because you’re supposed to be limited to $1000 of purchased (refundable) credit.  Both are shown as the same category of purchase.  I don’t know how the system differentiates between refundable (the purchased credit) and non-refundable (the SH credit).

[phantomII]

On 10/5/2023 at 11:45 AM, KKB said:

Sailing in Nov. & Jan.

Nov booking I received an Amenities email that shows the OBC, but it does NOT appear on the Summary page of our reservation in My Account.

Jan booking I did not receive an Amenities emails BUT it DOES show up on the Summary page of our reservation.

I plan to print the Amenities email for the Nov booking & the Summary for the Jan booking to have as proof.

Has anyone encountered any issues with something like this?

Thanks!

The exact same thing just happened to me.