HAL website issues?

[sunviking90]

Is anyone else having problems? I can’t log in with either of our accounts and if I try to look at a cruise itinerary it doesn’t load.

[FlorenceItaly]

Issues here

[Duquesmom]

Yep.  Cleared cookies, didn’t help.

[ShipWalker]

2:10 PDT No problems here. Using Firefox 119.0.

[FlaMariner]

5:42pm ET and I am able to log in.....Using Safari.

[crystalspin]

My incognito Chrome window is operating great, 4:30pm Mountain.

[doone]

I have had several issues with the HAL website, I switched servers to Firefox, no issues so far, but hope I didn't jinx myself!!!

[Banditswife]

I usually have problems with their site, just wish it was more user friendly & with a better functionality with all browsers.  

[Mandalay1903]

I'm having a lot of problems with their site, too (Windows 10, Firefox). It will usually work one time after clearing the "Holland America" and "HALW" cookies, then the same problem recurs. It will usually also work if I open the site as a private window, although a number of features don't work. Lots of HAL browsing problems these days...

[sunviking90]

It started to work for me about 2 hours after I posted, so hopefully all is well now. Oh, and I use the term “work” loosely, meaning it is operating with all the usual glitches.

Edited October 26, 2023 by sunviking90

[sseibert3]

I use "Incognito" - Chrome regular doesn't work for my set up.

 

S

 

 

[Waxer]

I'm unable to log in with Chrome or Safari. It instantly says:

 

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

 

😞

[crystalspin]

14 minutes ago, Waxer said:

I'm unable to log in with Chrome or Safari. It instantly says:

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

Yup that is the one. Or one of the common two errors (the other is something like ERROR 404). And then there is the blank screen, usually on weekends...

 

Just below the X to close program, on Chrome there is a vertical line of three dots. Click and the third option is "New Incognito window". That is the one you want to try!

[Shmoo here]

On 10/28/2023 at 12:00 PM, crystalspin said:

Yup that is the one. Or one of the common two errors (the other is something like ERROR 404). And then there is the blank screen, usually on weekends...

 

Just below the X to close program, on Chrome there is a vertical line of three dots. Click and the third option is "New Incognito window". That is the one you want to try!

I haven't been able to connect with HAL website for several days.  I tried the incognito window, and, while I was able to at least get to the home page on the website, when I clicked on a link to get information it gave me a "sorry, we're having issues" window.

[crystalspin]

1 hour ago, Shmoo here said:

I haven't been able to connect with HAL website for several days.  I tried the incognito window, and, while I was able to at least get to the home page on the website, when I clicked on a link to get information it gave me a "sorry, we're having issues" window.

That sounds like weekend problems! Try again (and again) today.

[SFO Peter]

You guys are geniuses.   Firefox just now worked without any problems at all.   I accessed my four cruises and their offerings.

Peter

[Shmoo here]

2 hours ago, crystalspin said:

That sounds like weekend problems! Try again (and again) today.

This is what I'm getting - greyed out background and the ever spinning wheel of death

 

Edited October 31, 2023 by Shmoo here