beachmiker Posted November 18, 2023 #1 Share Posted November 18, 2023 Anyone else experienced difficulty logging on to the NCL website? I've been trying to download my EDOC's since Thursday. I've called Technical Support and was told it's effecting about 35% of the users. Obviously they're closed on weekends. I sail the 26th of November, so I realize I have a little time but am a bit worried. Anyone else? Link to comment Share on other sites More sharing options...
Rare shof515 Posted November 18, 2023 #2 Share Posted November 18, 2023 For me, the website does not load using Firefox. I had to use Chrome or Edge 1 Link to comment Share on other sites More sharing options...
stefmaia Posted November 18, 2023 #3 Share Posted November 18, 2023 11 minutes ago, beachmiker said: Anyone else experienced difficulty logging on to the NCL website? I've been trying to download my EDOC's since Thursday. I've called Technical Support and was told it's effecting about 35% of the users. Obviously they're closed on weekends. I sail the 26th of November, so I realize I have a little time but am a bit worried. Anyone else? Firefox not working for me either, working fine on Chrome. Link to comment Share on other sites More sharing options...
hernando52 Posted November 18, 2023 #4 Share Posted November 18, 2023 Not working on Chrome but okay using Edge. The App on my IPhone is working fine too Link to comment Share on other sites More sharing options...
IAcruising Posted November 18, 2023 #5 Share Posted November 18, 2023 The answer is always yes, especially on the weekends. It is working fine for me on Edge, however. 1 Link to comment Share on other sites More sharing options...
Russiamomm Posted November 18, 2023 #6 Share Posted November 18, 2023 It’s been glitchy all week. I could not log in at all for almost a day. Then someone here helpfully said I should clear cache and cookies. I did and haven’t had an issue since. 1 Link to comment Share on other sites More sharing options...
beachmiker Posted November 18, 2023 Author #7 Share Posted November 18, 2023 I use Edge as browser. Will try clearing cache and cookies. Thank you all for your responses. I feel somewhat relieved it's not just me. Link to comment Share on other sites More sharing options...
julig22 Posted November 18, 2023 #8 Share Posted November 18, 2023 Just now, beachmiker said: I use Edge as browser. Will try clearing cache and cookies. Thank you all for your responses. I feel somewhat relieved it's not just me. Same problem with Edge, clearing the cookies fixed the issue. Link to comment Share on other sites More sharing options...
schmoopie17 Posted November 18, 2023 #9 Share Posted November 18, 2023 (edited) 1 hour ago, hernando52 said: Not working on Chrome but okay using Edge. The App on my IPhone is working fine too Can't get in on Chrome. Can get in via the app on my IPhone, as well. I can pull up the website, but it tells me my login info is incorrect. No, it's not. Edited November 18, 2023 by schmoopie17 1 Link to comment Share on other sites More sharing options...
hernando52 Posted November 18, 2023 #10 Share Posted November 18, 2023 Clearing the cookies fixed my problem too. Thanks! Link to comment Share on other sites More sharing options...
Rare mitsugirly Posted November 18, 2023 #11 Share Posted November 18, 2023 Was having issues as well (Chrome) and it would ask me to log in and then ask me to log in again...and again...and again. I finally gave up. Well, after trying that over and over about 5x. Then I gave up. lol 1 Link to comment Share on other sites More sharing options...
Erekosse Posted November 19, 2023 #12 Share Posted November 19, 2023 Cannot log in using Chrome. Clearing the cookies/cache did not fix the problem. I was able to log in using an incognito window. 1 Link to comment Share on other sites More sharing options...
beachmiker Posted November 20, 2023 Author #13 Share Posted November 20, 2023 I solved the problem with some excellent technical support help from NCL. I cleared the cookies/catche from my EDGE browser for the last 4 months and presto, everything works with NCL. Thank you all for your input and concern. Link to comment Share on other sites More sharing options...
jack300s Posted November 20, 2023 #14 Share Posted November 20, 2023 Thank's everyone for the great advice on fixing my connection issue. My edge browser hasn't been able to log into my ncl account for a couple of days. Was able to log in with Chrome browser, so I cleared my cookies for the last 4 weeks and everything works fine now. 1 Link to comment Share on other sites More sharing options...
Janespup Posted November 20, 2023 #15 Share Posted November 20, 2023 Yes, they wont let me log on. Link to comment Share on other sites More sharing options...
fmrlkr Posted November 20, 2023 #16 Share Posted November 20, 2023 On 11/18/2023 at 5:06 PM, mitsugirly said: Was having issues as well (Chrome) and it would ask me to log in and then ask me to log in again...and again...and again. I finally gave up. Well, after trying that over and over about 5x. Then I gave up. lol That is what is happening to me on Chrome. Link to comment Share on other sites More sharing options...
seemoreroyals Posted November 24, 2023 #17 Share Posted November 24, 2023 On line check in still not working on google chrome. Tried clearing browser history still no good. Went to NCL app on cell phone and check in worked just fine. Link to comment Share on other sites More sharing options...
montecarloss Posted November 25, 2023 #18 Share Posted November 25, 2023 System still screwed up. Log on then kicked out to log in again, doesn't work. Link to comment Share on other sites More sharing options...
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