Rare Gpilon Posted July 26 #1 Share Posted July 26 We are now on Grandeur and after 2 Splendor cruises over the past 2 years have noticed a decline in food and service. As with the past 2 Splendor cruises, we are in a GS, 1012, which is gorgeous. We ate our first night at Sette Mari, and honestly, it was bordering on terrible. Pasta Fagioli soup had zero taste to it and my penne bolognese arrived very undercooked. I had it replaced and this time the pasta was cooked, but the bolognese was very greasy. Gave up on dinner and hit Meridian Lounge instead. Second day at Pool Grill, I ordered peel and eat shrimp. Three times various servers brought over sandwiches that were never ordered and after over 30 minutes, gave up on the shrimp/food and went to pool bar. There I ordered a drink (only a few people at bar) and again wanted 20 minutes or so neglected to up to suite and its bar. We ate at Pacific Rim a couple nights ago and it was very underwhelming, to the point we just had appetizers. One thing we’re have definitely noticed on this cruise is the staff. Although very friendly and helpful, it seems that a good number struggle with English and understanding what is being ordered. At this point in our Med cruise, we would rate it as under 4. Very disappointing for a proclaimed 5 star line. 3 Link to comment Share on other sites More sharing options...
rcandkc Posted July 26 #2 Share Posted July 26 That is very disappointing to hear…especially since we have 4 cruises booked 2 Link to comment Share on other sites More sharing options...
1982CruzStart Posted July 26 #3 Share Posted July 26 Yikes. We board in just under a month so i am not happy to hear your report from Grandeur. Hope it gets straightened out soon so your cruise improves and ours doesn't have the same issues. 2 Link to comment Share on other sites More sharing options...
registrar Posted July 26 #4 Share Posted July 26 Please keep us up to date how the rest of your cruise goes! Link to comment Share on other sites More sharing options...
shuguley Posted July 26 #5 Share Posted July 26 Please report your experiences to the F&B manager so they can get things back on track. They can't fix problems they don't know about. Your input would be helpful to all on board. 4 Link to comment Share on other sites More sharing options...
Rare Gpilon Posted July 27 Author #6 Share Posted July 27 13 hours ago, shuguley said: Please report your experiences to the F&B manager so they can get things back on track. They can't fix problems they don't know about. Your input would be helpful to all on board. Spoke with F&B after first issue. They persist. Supposed to dine at Chartreuse tonight but hearing lots of complaints about it onboard so may go back to P7. Ate there again last night and the Bride ordered the seafood tower for one…..underwhelming while my Filet was good. 1 Link to comment Share on other sites More sharing options...
papaflamingo Posted July 27 #7 Share Posted July 27 (edited) Must be "crew dependent." We were on Mariner in Dec, Grandeur in Jan., and Explorer in Feb. and our experience was quite different. I do think that there is problems getting crew members. Covid changed the dynamics for most the world, and the cruise companies, ALL of them, were not immune to those dynamics. Many of the older crew retired early or found land based jobs and left the industry. The cruise lines have added a number of ships that created the need for NEW crew members at exponential numbers. Heck Regent, by adding Grandeur, ADDED the need for around 500 crew ADDED to Regent's roster. Royal Caribbean ADDED Icon of the Seas and a need for an ADDITIONAL 2350 crew members. So this could be a big part of the problem. Edited July 27 by papaflamingo 4 Link to comment Share on other sites More sharing options...
Rare DaisyUK Posted July 28 #8 Share Posted July 28 Hope things improve for you, this is so disappointing to hear. Glad to hear the suite is gorgeous though as we will be in the same one on our next cruise! We had some F&B problems on our recent Splendor cruise also and are hoping it isn't indicative of a general decline. Link to comment Share on other sites More sharing options...
Bruce61 Posted July 28 #9 Share Posted July 28 (edited) Sorry to hear this. I was expecting the worse after reading so many negative comments here- on day four of 19 on Splendor and the three dinners we had, first at Prime 7, then Chartruse, and last night at Pacific Rim, have all been fantastic. There was a bit of a wait to order at Pacific Rim last night but we may have precipitated that by telling the server to give us a few minutes to order. Never know how long a “few” or a “moment” are construed. In the neutral side not all is perfect. There is a “technical issue” which has delayed an arrival time to next port and which caused all morning tours to be cancelled. I also agree there are some staff whose English is not sufficient for their role. A server at the pool grill yesterday did not seem to understand a modification my wife wanted to make to sandwich and told her they were pre-made which is not likely for something that gets soggy. This morning a helpful cabin steward must have asked someone to bring coffee milk and limes to the room, and he did so at 7:00 am (ignoring that they placed them in the room the day before). These are minor blips that we will laugh off so long as the dinners stay good. We are going to try Setti Mari tonight (if we can get in) and I hope we don’t have your experience. Edited July 28 by Bruce61 Link to comment Share on other sites More sharing options...
Rare Gpilon Posted July 28 Author #10 Share Posted July 28 1 hour ago, DaisyUK said: Hope things improve for you, this is so disappointing to hear. Glad to hear the suite is gorgeous though as we will be in the same one on our next cruise! We had some F&B problems on our recent Splendor cruise also and are hoping it isn't indicative of a general decline. Daisy….you will love Suite 1012. Beautiful GS with an amazing balcony. Great spot for any mid afternoon naps and well located on ship. We are in Monte Carlo today and will try Lady Luck a bit later at the Casino. 1 Link to comment Share on other sites More sharing options...
Cruisefriends158 Posted July 28 #11 Share Posted July 28 Hello Would it be possible for you to send me a photo of the wine list? Thank you Link to comment Share on other sites More sharing options...
Rare Gpilon Posted July 28 Author #12 Share Posted July 28 11 minutes ago, Cruisefriends158 said: Hello Would it be possible for you to send me a photo of the wine list? Thank you Connoisseur%20%281%29.pdf Link to comment Share on other sites More sharing options...
Rare Gpilon Posted July 28 Author #13 Share Posted July 28 (edited) 14 minutes ago, Cruisefriends158 said: Hello Would it be possible for you to send me a photo of the wine list? Thank you Edited July 28 by Gpilon Link to comment Share on other sites More sharing options...
Cruisefriends158 Posted July 28 #14 Share Posted July 28 Thank you, do you have also the Standart Winelist? Link to comment Share on other sites More sharing options...
Rare Gpilon Posted July 28 Author #15 Share Posted July 28 2 hours ago, Cruisefriends158 said: Thank you, do you have also the Standart Winelist? Go to RSSC.com and on home page, near bottom, they display menus for each dining venue along with wine selections. Link to comment Share on other sites More sharing options...
Rare GMIAC Posted July 28 #16 Share Posted July 28 (edited) This is the ship's master list of standard wines, which they tend to keep under wraps for some reason, from 5-15 July on Splendor. We keep this on our devices so we can order what we want, in any venue. Edited July 28 by GMIAC 1 Link to comment Share on other sites More sharing options...
Rare Gpilon Posted July 28 Author #17 Share Posted July 28 3 minutes ago, GMIAC said: This is the ship's master list of standard wines, which they tend to keep under wraps for some reason, from 5-15 July on Splendor. We keep this on our devices so we can order what we want, in any venue. Pretty much mimics Grandeur’s list. Link to comment Share on other sites More sharing options...
-Lew- Posted July 28 #18 Share Posted July 28 On 7/27/2024 at 8:41 AM, papaflamingo said: Must be "crew dependent." I agree... We sailed on Grandeur for 30 days during January and February and experienced just one issue in P7 which was corrected. Other than that, food quality and service were excellent. 2 Link to comment Share on other sites More sharing options...
Rare Gpilon Posted July 29 Author #19 Share Posted July 29 19 hours ago, -Lew- said: I agree... We sailed on Grandeur for 30 days during January and February and experienced just one issue in P7 which was corrected. Other than that, food quality and service were excellent. My issue has been a real lack of consistency, both in terms of food and service. Couple that with crew who have difficulty with the English language and it becomes frustrating. Our last two Splendor cruises were excellent, save for a few hiccups. This particular cruise just feels different than the normal Regent experience. Link to comment Share on other sites More sharing options...
CardowMD Posted July 29 #20 Share Posted July 29 I will be on Navigator, since they only have Setti and Prime, would they have any of the Chartreuse wines available on board? Link to comment Share on other sites More sharing options...
-Lew- Posted July 29 #21 Share Posted July 29 2 hours ago, Gpilon said: My issue has been a real lack of consistency, both in terms of food and service. Couple that with crew who have difficulty with the English language and it becomes frustrating. Our last two Splendor cruises were excellent, save for a few hiccups. This particular cruise just feels different than the normal Regent experience. I can certainly understand how such a language barrier can be frustrating. It's not something that additional onboard training can easily correct. In 70 cruises we have never been faced with this. Is the shortage of qualified staff so dire that Regent has to resort to hiring non-English speaking staff? What are they thinking? We board Splendor in September for 27 days. Hope we are not faced with similar issues. Link to comment Share on other sites More sharing options...
Rare 2012_Alaska_bound Posted July 29 #22 Share Posted July 29 3 hours ago, CardowMD said: I will be on Navigator, since they only have Setti and Prime, would they have any of the Chartreuse wines available on board? They should. 1 Link to comment Share on other sites More sharing options...
Whinenowine Posted July 30 #23 Share Posted July 30 On 7/28/2024 at 4:48 AM, Gpilon said: Connoisseur%20%281%29.pdf 1.46 MB · 63 downloads Thanks, @Gpilon. Some well priced bottles on this list. Please don't drink it all before our cruise in December! 😉 Link to comment Share on other sites More sharing options...
Rare Gpilon Posted July 30 Author #24 Share Posted July 30 7 hours ago, Whinenowine said: Thanks, @Gpilon. Some well priced bottles on this list. Please don't drink it all before our cruise in December! 😉 Absolutely agree that the connoisseur wines are well priced with an excellent selection available. We have made a “minor” dent to the list so trust you will have some nice ones to chose from. Link to comment Share on other sites More sharing options...
Rare Gpilon Posted July 30 Author #25 Share Posted July 30 (edited) We ate Al fresco at Sette Mari last night and had a very enjoyable meal. Again, “inconsistency” rears its ugly head. Edited July 30 by Gpilon Link to comment Share on other sites More sharing options...
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