Silver Spectre

There is no "class" set up on SS. You only pay extra for space and position of the suite.

Bye bye Nova and hello Dawn. We have now transferred and the only thing lost was the two category upgrade which SS has refused to honour for the Dawn booking. Pretty petty really.

We still wanted to do something with plenty of sea days and we have friends on the Dawn t/a. We have sailed extensively with SS since 2004 and have rarely had any issues when on the ships. We have had the occasional cancellation, change to a charter etc, or in the case of the last year, two complete reschedules. Prior to the pandemic we have always been able to work something out with the London office, but things have changed dramatically over the last 18 months. At present it’s a balance between loving the ship board product and hating the office based chaos and appalling lack of communication. Without being more specific it comes down to the current leadership or lack of it.

Currently working on a transfer to the Dawn transatlantic with my TA, not helped by SS not answering their phones promptly. The acid test will be whether they will honour the 2 category suite upgrade that we had on the Nova cruise. At least they can’t bin the sea days on a transatlantic, I hope! 😎

Finally a response from my SS consultant which was basically ‘**** happens’ in the cruising world. Customer service non existent.

Unfortunately correct.

Unfortunately not. Just not interested anymore.

This will have been written by the same marketing flunky who wrote the change communication for our Dawn cruise last year and who obviously hates sea days. Putting that aside, thanks @John117 for posting it in its entirety. You could write to BM via the Guest Relations department in London or you can contact her by email barbaram@silversea.com

The website has now been changed but no news from SS.

I have still not heard from our TA yet and an email to my London based SS consultant has produced zero response. We had a weird email from the Shore Concierge dept in Monaco on Monday telling us that a tour we had booked in Madeira had been cancelled for ‘operational reasons’, but nothing else. There has been a certain amount of info gleaned from other TA’s on the site that cannot be mentioned, in summary there will be no compensation offered and guests will be able to ‘request’ a transfer to another voyage. As our reasons for this cruise, sea days, bridge instruction, the Azores and the Cape Verde islands have all been erased from the itinerary, we will almost certainly cancel it. It is currently well outside any penalty period. I seriously doubt that we will ever book another cruise with SS that is more than 3 months away from the sailing date.

No because the website still shows the cruise as originally booked. Changing one but not the other is confusing.

And before bothering to contact us or our TA, MySilversea has been updated with all the new ports. This is further evidence of Silversea’s total inability to communicate with its guests in a timely manner. BM should hang her head in shame.

I hope you are not on the 29th September sailing Lisbon to Lisbon via the Azores and Cape Verde as it’s just been changed to a Med cruise. I haven’t seen the email yet, however the London office has confirmed the change, but have no idea why. I’m getting incredibly frustrated with SS, this is now the third cancellation or screwed up change in just over 12 months.

I’m a bit surprised as there has been no reported trouble in Jordan recently. The flight issue is more relevant. There are no real international flights from Aqaba and only a couple a day to Amann. When we got off there last year we flew out of Amann and arranged for a driver to get us from the port to a hotel in Amann. It was an interesting 4 hour drive. SS just gave up on us and we arranged the hotel and driver, it turned out to be easy.

Cigarette smoking is also allowed on one side of the deck outside the Panorama Lounge.

Is that standard or premium Wifi?

Maybe they should incentivise guests to opt out of regular cleaning and follow what we have just experienced in New Zealand hotels. Bear in mind NZ has a major staffing shortfall in the hospitality sector as the previous PM shut the country for 2 1/2 years. We stayed in a top end luxury, 2 high end boutique and one higher end hotels in 3 weeks. They all provide a cash incentive to agree not to have your room cleaned on an optional daily basis.

We’ve been twice and landed both times, but as you are aware it is weather dependent, so there are no guarantees.

It’s not clunky at all and it avoids the need for an app. It’s just a localised web page and IMHO is a rather neat way of handling the provision of ship specific info.

When we used Blacklane in October we were given the option of a car or a van. There was no price difference. The transfers themselves were very professional. No need to worry Les.

Not sure about this year but last 2 cruises in 2022 we had to show either paper on electronic copies for boarding.

Gun for hire now? mysty 😸

As you well know it only exists for full World Cruisers.

There should be, but plenty of jacket free outside options available ☺️

My issue with La Dame on the Moon is why take the hot foie gras off the menu when you can order it in Atlantide for breakfast, lunch or dinner whenever you give 24 hours notice. Madness!