Smoking on Balconies FYI

#1
Martinsburg, WV
2,238 Posts
Joined Jun 2007
Just wanted to share an issue on my Oasis 10/22 sailing that has had me "fuming" ever since. The person in the cabin below ours smoked the entire cruise whenever he pleased even after several "supposed" warnings. He flicked his ashes and cigarette butts over the rail and smoked at all hours. I can't imagine how many surrounding guests must have complained. During my final call to Guest Services on day six I was told, "Don't YOU worry about it" (in other words, don't bother us again with this issue). We could not enjoy our grand suite balcony with smoke drifting up at all hours.

Guest Services' indifference to this situation was alarming and I communicated my concerns to Mr. Bayley upon my return. I received the standard call from his office stating he takes these matters seriously, yada, yada, yada. I was advised there is no clear policy on how many warnings a guest may receive before any action is taken. She said they can be fined $250 but was not at liberty to tell me if any action at all was taken regarding this guest's flagrant violation of the smoking policy.

Another policy they don't enforce -- I shouldn't be surprised.
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#2
3,812 Posts
Joined Sep 2004
Originally posted by lovelife
Just wanted to share an issue on my Oasis 10/22 sailing that has had me "fuming" ever since. The person in the cabin below ours smoked the entire cruise whenever he pleased even after several "supposed" warnings. He flicked his ashes and cigarette butts over the rail and smoked at all hours. I can't imagine how many surrounding guests must have complained. During my final call to Guest Services on day six I was told, "Don't YOU worry about it" (in other words, don't bother us again with this issue). We could not enjoy our grand suite balcony with smoke drifting up at all hours.

Guest Services' indifference to this situation was alarming and I communicated my concerns to Mr. Bayley upon my return. I received the standard call from his office stating he takes these matters seriously, yada, yada, yada. I was advised there is no clear policy on how many warnings a guest may receive before any action is taken. She said they can be fined $250 but was not at liberty to tell me if any action at all was taken regarding this guest's flagrant violation of the smoking policy.

Another policy they don't enforce -- I shouldn't be surprised.
Why would you want to know if they were fined? Would you have felt better if you knew they had to pay a fine? In that case they maybe should have just told you they fined them to make you feel better

Honestly IMO it´s None of your Business to know if they were fined or not. It´s between them and RCI.
#3
Utah
9,407 Posts
Joined Feb 2001
Originally posted by lovelife
Just wanted to share an issue on my Oasis 10/22 sailing that has had me "fuming" ever since. The person in the cabin below ours smoked the entire cruise whenever he pleased even after several "supposed" warnings. He flicked his ashes and cigarette butts over the rail and smoked at all hours. I can't imagine how many surrounding guests must have complained. During my final call to Guest Services on day six I was told, "Don't YOU worry about it" (in other words, don't bother us again with this issue). We could not enjoy our grand suite balcony with smoke drifting up at all hours.

Guest Services' indifference to this situation was alarming and I communicated my concerns to Mr. Bayley upon my return. I received the standard call from his office stating he takes these matters seriously, yada, yada, yada. I was advised there is no clear policy on how many warnings a guest may receive before any action is taken. She said they can be fined $250 but was not at liberty to tell me if any action at all was taken regarding this guest's flagrant violation of the smoking policy.

Another policy they don't enforce -- I shouldn't be surprised.
We'd be PO also and especially the don't you worry about it comment by GSs'. I would have requested to speak to the Hotel Director because GSs' wasn't getting the job done long before day six. I always was under the impression first warning verbal, second warning a $250.00 fine and then...possibly I'm wrong.
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#4
Martinsburg, WV
2,238 Posts
Joined Jun 2007
Originally posted by Paulxyz2004
Why would you want to know if they were fined? Would you have felt better if you knew they had to pay a fine? In that case they maybe should have just told you they fined them to make you feel better

Honestly IMO it´s None of your Business to know if they were fined or not. It´s between them and RCI.
Wow. I didn't want to know if he was fined. She offered that info.
#5
184 Posts
Joined Jul 2013
Originally posted by Paulxyz2004
Why would you want to know if they were fined? Would you have felt better if you knew they had to pay a fine? In that case they maybe should have just told you they fined them to make you feel better

Honestly IMO it´s None of your Business to know if they were fined or not. It´s between them and RCI.
But, it is his business they didn't stop him from doing so, and I suppose knowing the man was told and was fined would have at least said the staff tried their best to make him stop. It is rude to smoke on your balcony unless you are doing it at 3 am, never mind flicking the ashes and butts. We had someone dump water somewhere above us and it rained on our balcony. If someone is rude enough to smoke where they aren't supposed to, I will be rude enough to call them on it. At the very least use an e-cig on the balcony.
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#6
In the kamloops in the dry and hottest part of BC
12,812 Posts
Joined Aug 2006
The fine usually runs $250 per day after the second warning. That is the cost of cleaning up after the smoking passenger .
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#7
Florida
2,455 Posts
Joined Jun 2016
Originally posted by janrey1234
It is rude to smoke on your balcony unless you are doing it at 3 am, never mind flicking the ashes and butts.

WRONG!!

At the very least use an e-cig on the balcony.

WRONG!!
SMOKING is not permitted on balconies period, E Cig or otherwise, no matter the hour.

End of Story
#8
Virginia
2,322 Posts
Joined Dec 2001
I can't tell you the number of cruises where we haven't been able to use our balcony because of a smoker. DD has asthma, and is severely affected by cigarette smoke. Haven't seen results from ANY of our complaints. Smoking continued on each and every cruise. Royal doesn't care.
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#9
Naples, FL
4,826 Posts
Joined Feb 2011
Love life, I am so sorry that your complaints were not heeded. That's inexcusable. No one should be smoking on their balconies. We ran into that issue on our Jewel TA and I called down to Guest Services and told them exactly where the offending cabin was. Luckily I could see the person from our GS. They said they'd take care of it. 25 minutes later the person lit up another cigarette. I called again and within minutes they sent up two security people who asked to come out on my balcony so they could see. They went downstairs and told the person to refrain from smoking on their balcony. I got a follow up call from Guest Services telling me it would no longer be a problem and it wasn't. There were no further issues for the rest of the cruise. I'm sorry that Guest Services on Oasis didn't give you the same resolution that we got on the Jewel. If I were you I would not let the matter drop with Royal Caribbean. It's not right to spend good money on a GS and be denied enjoyment of it.

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#10
Florida's Space Coast
3,440 Posts
Joined Apr 2009
Originally posted by robtulipe
Then the following consequence should definitely be done to you both.

From RCI web site.

Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the "Consequences Section" of the Guest Conduct Policy.

The latter includes

Removal from a ship at the next port of call.
Guests removed from a Royal Caribbean International ship pursuant to this policy, are responsible for their own accommodations and transportation home, at their expense. Documentation requirements for re-entry into the guest's home country are also the responsibility of the guest.

You are too kind!!!!
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#12
Florida
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Joined Jun 2016
I have said it before, until Royal makes the first offense painful and actually apply the fines and threat of removing from the ship, people will continue to smoke on the balcony.
#13
SW Ontario, Canada
9,042 Posts
Joined Apr 2006
Originally posted by Scotty G
You are too kind!!!!
Yes, I do believe that I am if some one really has that type of attitude re smoking on their balcony to the detriment and lack of consideration of all other around them.
I also suspect the poster postmeome is being facetious in his post.
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#14
London, England
4,052 Posts
Joined Jun 2011
The smoke issue wouldn't particularly bother me, but the reason smoking is banned I would imagine is because of the safety issue. Fire on a ship is one of the worst incidences possible.

I had a problem on a cruise last year and reported it to the reception desk. The girl on the desk asked me to speak to the reception manager. I insisted on speaking to the health and safety officer. I know he had written a report as I followed it up on my return home.
#15
OHIO
798 Posts
Joined Feb 2006
ALL CRUISE LINES ALLOW SMOKING ON ALL SHIPS!!!! YOU JUST HAVE TO BE 100 YARDS OFF THE AFT OF THE SHIP!!!!!DO NOT FORGET TO BRING YOUR WATERPROOF MATCHES!!!! ENJOY!!!!
#16
Utah
9,407 Posts
Joined Feb 2001
Originally posted by janrey1234
But, it is his business they didn't stop him from doing so, and I suppose knowing the man was told and was fined would have at least said the staff tried their best to make him stop. It is rude to smoke on your balcony unless you are doing it at 3 am, never mind flicking the ashes and butts. We had someone dump water somewhere above us and it rained on our balcony. If someone is rude enough to smoke where they aren't supposed to, I will be rude enough to call them on it. At the very least use an e-cig on the balcony.
You can't be serious about the 3 AM and the e-cigarette comment are you!?
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#17
In the kamloops in the dry and hottest part of BC
12,812 Posts
Joined Aug 2006
We had noisy neighbors ( until 2AM ) on one cruise . After the second warning . They where told that they will be charged the cruise fares of all the cabins that complained. You could hear them down 3 decks and 6 cabins forward.
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#18
Formally from Rhode Island now near Tampa Florida
166 Posts
Joined Jun 2007
We also had smokers on both sides of us on one cruise. Every time we opened up our balcony door the smoke was sucked into our cabin. We went through the complaint channels and ended up having an air purifier placed in our room for several hours, however the smoking continued. By mid week we stopped using our balcony because the smoking continued. We therefore no longer book balcony cabins.
We also recently reminded a smoker he was on the no smoking side of the deck so what did he do???.... Flick the lit cigarette overboard!!!
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#19
Edgewater, FL
6,822 Posts
Joined Apr 2001
Originally posted by socreader
If you were in a cabin next to me and I could not use my balcony because of your smoking , I would explain that I become ill due to smoke and would have my trip ruined if you persisted. Then I would report you every day you ruined my cruise. - which would run more than your gratuities would cost. It is not about the smoking for me . What you do with your life is your choice. It is about me becoming ill because of someone not following the rules. I choose to go on non-smoking cruise lines and fortunately most cruise lines are now non -smoking. This post is not meant to be mean or nasty . Just an advice as to what some might do if effected by your smoke.
You wasted all this time over a joke?
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#20
Edgewater, FL
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I just got off the Majesty. There was a guy in the Schooner bar smoking an e-cig. No one seemed to care.
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