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#61
291 Posts
Joined Jun 2000
I received the email from Princess last Friday advising that we will not have OM on our 1-7-18 cruise. I sent an email to the gal I have been dealing with at Princess asking her to look into an OBC. She called me a little while ago and said she was going to transfer me to someone in Customer Relations. I was honest with the woman in CR. I said that I had read that people were receiving $100 each in OBC as a goodwill gesture and asked if she could do that for us. She said she could. The OBC is now there.

I am happy.
#62
Georgia
17 Posts
Joined Mar 2017
Originally posted by Gus2013
I just called to ask about the OM email we received; we were told it's a great thing yada, yada, yada. But, you're not apart of it. LOL....I was put through to a very sweet young woman who was going to put us on the waiting list. We would lose our mini-suite with extended balcony, etc. I said no, perhaps we could get the OBC I read about on CC? I punted and decided to ask, why not?

She said sure, let me get Guest Relations on the line and work on that! I was on hold for approximately 12 minutes waiting to hear the verdict.

It is $100 per passenger! Plus, they are giving it to our friends who are sailing with us and basically know nothing about the OM!!

All I can say is that Princess came through like a C-H-A-M-P in Customer Service!!
Did it post to your Princess Personalizer yet? I called through TA on Monday and was given 100 pp but not posted as credit with Princess as yet.
#63
Oxford, MI
491 Posts
Joined Nov 2002
My DH and I are on the Jan7th sailing after reading this post we contacted our TA and she called Princess and we received $50pp of OBC. I know many people are getting $100 pp of OBC. We are in a DZ category (deluxe balcony obstructed view are the people who are getting $100 pp of OBC in higher cabin categories? I feel the OBC should be the same for all because it does not matter if you are in the cheapest inside or the most expensive suite the OM experience you are losing is the same.
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#64
Long Island, NY
809 Posts
Joined Mar 2011
I am sailing the Regal in 2/18 with my Dh and 2 friends (they are each cruising solo in a cabin). we are all insides. My friends received an email stating she was not OM, I received no email. I called my TA to inquire about an OBC and she got back to me saying that we would have to wait and see that it was too early out to know who was/wasnt getting the OM

Knowing so many people were getting $100 credits I called. First rep told me I was not in fact getting the OM but I could still benefit from the internet, I told her this was not really ok as we had made the choice to book this particular cruise as it was advertiesed as an OM (didn't really matter to me, but sweetened my cases). She transferred me to customer relations who offered me a $65 credit. I told her I knew of people on my exact cruise getting $100 and she said they were giving a percentage of what was paid (makes sense since I got my cabin for around 650 a person). She did say she could do $100 for each of my friends going solo. Seemed very fair to me... and was super easy to do. Showed up immediately in our personalizers
#65
Canada
240 Posts
Joined Aug 2007
This is why I love cruise critic....just off the phone
first I asked the girl if I could speak with guest relations, she asked why
I told her I was on cruise critic and saw that people were receiving goodwill gesture obc because of no medallion ....she spoke with someone from guest relations, told me I would be transferred, after a 20 min wait, explained again about what I read on cruise critic, the girl then had me on hold for about a min or two then, said yes I have got $200. obc.
Thank you to ever thought to call about this or started the ball rolling.
Oh and I booked through a travel agent but decided to phone princess myself.
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#66
Ontario, Canada
672 Posts
Joined Oct 2004
Originally posted by debi56
This is why I love cruise critic....just off the phone
first I asked the girl if I could speak with guest relations, she asked why
I told her I was on cruise critic and saw that people were receiving goodwill gesture obc because of no medallion ....she spoke with someone from guest relations, told me I would be transferred, after a 20 min wait, explained again about what I read on cruise critic, the girl then had me on hold for about a min or two then, said yes I have got $200. obc.
Thank you to ever thought to call about this or started the ball rolling.
Oh and I booked through a travel agent but decided to phone princess myself.
Debi my situation is much like yours, having booked through agent. I was gently chided for calling on my own, but it appears to have worked, so not complaining.

My question to you or anyone else who booked through agent, my OBC has yet to appear on personalizer, neither does my TA OBC, however, my TA did forward the booking info with all my details and it shows both OBC. I am going to print out and have with me, just in case there is a glitch. Does yours show up.
#67
Oxford, MI
491 Posts
Joined Nov 2002
Debi56- Can you tell me what cabin category your are in?
HappyMe- We went through our TA to get the $50pp OBC (still in communication with out TA to get the $100) but, the goodwill OBC credit appeared sometime that same day.
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____________________________________________
May '18 - British Isles - Princess - Royal Princess
Jan '18 - Eastern Caribbean - Princess - Regal Princess
Feb '17 - Western Caribbean - Princess - Caribbean Princess
Jan '16 - Western/Eastern Caribbean B2B - Princess - Emerald Princess
Jan '15 - Western/Eastern Caribbean B2B - Princess - Caribbean Princess
Oct '14 - Western Caribbean - Princess - Caribbean Princess
Aug '14 - Scandinavia & Russia - Princess - Royal Princess
Mar '14 - Rhine River - AMA Waterways - AmaPrima
Jan '14 - Western Caribbean - Princess - Ruby Princess
Nov '12 - Queensland Australia/Solar Eclipse - Princess - Dawn Princess
Dec '11 - Western Caribbean - Princess - Crown Princess
Oct '11 - Nile River - Uniworld - River Tosca
Sep '11 - Western Caribbean - Carnival - Carnival Freedom
Sep '10 - 1-Day Coastal - Princess - Golden Princess
May '10 - B2B 1-Day Coastals - Princess - Golden/Sapphire Princess
Mar '10 - Panama Canal - Princess - Island Princess
Mar '09 - Western Caribbean - Princess - Ruby Princess
Sep '07 - Canada/New England - Princess - Crown Princess
Oct '05 - Mediterranean - Princess - Grand Princess
Oct '04 - Hawaii - NCL America - Pride Of Aloha
Feb '04 - Southern Caribbean - Princess - Dawn Princess
Feb '03 - French Polynesia - Radisson Seven Seas - Paul Gauguin
Sep '00 - Bermuda - NCL - Norwegian Majesty
Jun '00 - Alaska - Princess - Sun Princess
Feb '99 - Hawaii - American Hawaii - SS Independence
Sep '94 - Caribbean - RCCL - Sovereign Of The Seas
Sep '92 - Caribbean - Premier - SS Atlantic
#68
Ontario, Canada
672 Posts
Joined Oct 2004
Originally posted by sandyoftheseas
Debi56- Can you tell me what cabin category your are in?
HappyMe- We went through our TA to get the $50pp OBC (still in communication with out TA to get the $100) but, the goodwill OBC credit appeared sometime that same day.
Hi Sandy, yes that is what I am looking into regarding why OBC not on personalizeris not showing this OBC.

From what I have read here, it was pretty fast to show in Personalizer, but not mine. Something about the entry was incorrectly entered. Waiting for TA to send me the booking copy that Princess sent them. Will be awkward once on cruise.
#69
Canada
240 Posts
Joined Aug 2007
Sandy & Happy I just checked nothing showing on my personalizer, will wait till Monday if nothing then will phone princess back.
We are in an inside room, yikes first time ever always have had a balcony, but figured with the price difference, it was a big savings, we would try it as honestly we are only in our room to sleep.
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Grand Princess Feb 23/2008 Western Caribbean
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#70
Ontario, Canada
672 Posts
Joined Oct 2004
Originally posted by debi56
Sandy & Happy I just checked nothing showing on my personalizer, will wait till Monday if nothing then will phone princess back.
We are in an inside room, yikes first time ever always have had a balcony, but figured with the price difference, it was a big savings, we would try it as honestly we are only in our room to sleep.
Debi, I have just learned that because my OBC was a Manual adjustment, it will not show in Personalizer, a glitch in their system. I have my info printed out showing. The amount from my TA. She assures me this will be fine. My cruise is in 3 weeks, so I will let you know here.

Enjoy your cruise.
#71
Canada
240 Posts
Joined Aug 2007
Originally posted by HappyMe_
Debi, I have just learned that because my OBC was a Manual adjustment, it will not show in Personalizer, a glitch in their system. I have my info printed out showing. The amount from my TA. She assures me this will be fine. My cruise is in 3 weeks, so I will let you know here.

Enjoy your cruise.
Thank you, & have a wonderful cruise!
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Grand Princess Feb 23/2008 Western Caribbean
Crown Princess Feb 22/2009 Eastern Caribbean
Emerald Princess Feb 26/2012 Southern Caribbean
Emerald Princess Feb 27/2014 Southern Caribbean
Star Princess Feb 27/2015 Hawaii
Island Princess Feb 28/2017 Panama Canal
#72
Oakville, ON
2,571 Posts
Joined Aug 2009
I'd be quite happy with 2 x $100 OBC. If I was on one of those cruises.
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Upcoming:
1. Island Princess - 60-night Grand South America, Jan 24/18.
2. Majestic Princess - 13-night NZ (out of SYD) - March, 2019 (We'll see...booked w/Cyber Sale)
#73
866 Posts
Joined Jan 2006
We are on the July 24th Royal sailing. I sent an email to my Princess cruise consultant yesterday regarding the credit. We have already received the $100 pp OBC and a new booking confirmation showing the revised OBC.
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Prior Cruises
Royal Princess - September 2017 (Back to Back Mediterranean)
Regal Princess - July 2015 (Scandinavia and Russia)
River Splendor – August 2013 (Budapest to Amsterdam/River Cruise)
Crown Princess – June 2012 (Mediterranean)
Crown Princess - June 2009 (Mediterranean/Europe)
Tahitian Princess - September 2007 (South Pacific)
Grand Princess - June 2006 (Mediterranean)
Sea Princess - April 2000 (Western Caribbean)
Grand Princess - May 1999 (Eastern Caribbean)
HAL Maasdam - October 1998 (Columbia River)
Celebrity Mercury - April 1998 (Western Caribbean)
RCCL Song of America - March 1997 (Mexican Riviera)
Carnival Sensation - March 1996 (Eastern Caribbean)
RCCL Monarch - May 1994 (Southern Caribbean)
NCL Seaward - April 1993 (Western Caribbean)
NCL Westward - April 1992 (Mexican Riviera)
NCL Norway - May 1990 (Eastern Caribbean)
#75
Batehaven, Australia
10,471 Posts
Joined Mar 2006
This is going to cost Princess a fortune, by rights then every pax booked on a cruise that was supposed to be an OM cruise, but is not now, is entitled to compensation by way of OBC.

If Princess have now given it to a few, they should pay it to everyone, automatically
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Cheers..(Uncle) LES - Princess Captains Circle Elite. - 460 days.

Cruised with Princess, Celebrity, Cunard, P&O Australia, P&O UK, Carnival, Sitmar, Sydney Harbour Ferries. World Cruise, plus British Isles, Europe, Med, Greek Isles, Transatlantic, Asia, USA, Panama Canal, South America, Central America, Caribbean, Alaska, Canada, Japan, South Pacific, Australia, New Zealand.!

**Last cruise: Queen Mary 2 - Sydney - HK, 16 nights, 2 - 18 March 2017.

**Next: (We were booked on Adonia x 2, but they sold the ship on us.)
Sapphire Princess - 26 May 2018, Scandinavia, ex Southampton - 7 nights B2B with..
Sapphire Princess - 2 June 2018, Baltic Heritage, ex Southampton - 14 nights.
Royal Princess - 18 June 2018 - British Isles, ex Southampton - 12 nights.

'Adventure before Dementia - Live for Today !!'
#76
527 Posts
Joined Apr 2005
Originally posted by Lt108
Did anyone with an inside cabin get an obc?
Yes, I called yesterday and received $40pp. We paid $400 per person, I'm happy.
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Carnival Sensation 2002
Carnival Conquest 2003
Caribbean Princess 2005
Norwegian Sun 2007
Caribbean Princess 2007
Carnival Miracle 2010
Celebrity Mecury 2011
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Oasis of the Seas 2017



#77
Batehaven, Australia
10,471 Posts
Joined Mar 2006
Originally posted by smurf1635
Yes, I called yesterday and received $40pp. We paid $400 per person, I'm happy.
Well done, so it would appear they are paying out 10% of your cruise fare as compo-obc? Generous.

We paid AU$3400 (US$2500) each for a Balcony on the Royal on 18 June, booked direct with Princess. I wonder if the obc fairy will arrive for me. Perhaps not, maybe only for North Americans.
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Cheers..(Uncle) LES - Princess Captains Circle Elite. - 460 days.

Cruised with Princess, Celebrity, Cunard, P&O Australia, P&O UK, Carnival, Sitmar, Sydney Harbour Ferries. World Cruise, plus British Isles, Europe, Med, Greek Isles, Transatlantic, Asia, USA, Panama Canal, South America, Central America, Caribbean, Alaska, Canada, Japan, South Pacific, Australia, New Zealand.!

**Last cruise: Queen Mary 2 - Sydney - HK, 16 nights, 2 - 18 March 2017.

**Next: (We were booked on Adonia x 2, but they sold the ship on us.)
Sapphire Princess - 26 May 2018, Scandinavia, ex Southampton - 7 nights B2B with..
Sapphire Princess - 2 June 2018, Baltic Heritage, ex Southampton - 14 nights.
Royal Princess - 18 June 2018 - British Isles, ex Southampton - 12 nights.

'Adventure before Dementia - Live for Today !!'
#79
Oakville, ON
2,571 Posts
Joined Aug 2009
Originally posted by NSWP
Well done, so it would appear they are paying out 10% of your cruise fare as compo-obc? Generous.

We paid AU$3400 (US$2500) each for the Royal on 18 June, booked direct with Princess. I wonder if the obc fairy will arrive for me. Perhaps not, maybe only for North Americans.
$100/pp OBC isn't going to be 10% for a lot of cabins on longer cruises. I think $40/pp is kind of chincy compared to $100, Inside or Balcony doesn't matter if the idea is to experience OM, along with better internet.
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Upcoming:
1. Island Princess - 60-night Grand South America, Jan 24/18.
2. Majestic Princess - 13-night NZ (out of SYD) - March, 2019 (We'll see...booked w/Cyber Sale)
#80
MA
320 Posts
Joined Dec 2002
Originally posted by Punkydog
Did it post to your Princess Personalizer yet? I called through TA on Monday and was given 100 pp but not posted as credit with Princess as yet.
Mine showed immediately and this is what it looked like...it is listed as customer goodwill
Credits

Onboard Credits are essentially onboard spending money that is applied to your shipboard folio. At the end of your cruise, these credits are applied to your final balance due. You may receive these credits as a result of a special promotion from Princess or your travel agent. The following is a detailed list of applicable credits. Please note that purchased and gifted Onboard Credits for this booking will be available onboard even though they are not visible on this list.
Onboard Credits for this Booking Credits are in U.S. Dollars (USD)


BookingMilitary Benefits$0.00$100.00$100.00Customer Goodwill$100.00$100.00$200.00Travel Agent Grp Promotion*$25.00$25.00$50.00Future Cruise Depositon*$50.00$50.00$100.00Total Onboard Credits$175.00$275.00$450.00*Please enjoy using these credits onboard as they are not refundable



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