Posted July 27th, 2013, 10:31 AM
The suggestion to take a picture of the filled out laundry slip is a good idea.
We did that on the Caribbean Princess in April.
When the laundry came back a blouse was missing.
We noticed right away when the cabin steward brought the clothes back.
He went to check and a few minutes later came back and asked for our copy of the laundry slip. He left and came back about 20 minutes later and asked us if we were sure we sent the blouse out.
Actually asked us twice more if we were sure we sent it out.
I guess I should have recorded a video of packing the bag to PROVE we sent it out.
They never did find the blouse.
They gave us form to fill out to be reimbursed.
They wanted our copy of the laundry slip, the same slip that our cabin steward asked us for but never gave back. He said the laundry team needed it to find the blouse.
We had to send in the reimbursement form using the picture of the slip I had taken .
It has been just over 3 months. Haven't even gotten an acknowledgement that Princess has received our claim yet.
I lost a sweater a few years ago and filed a claim once I got home. They eventually sent a check months later. When I received the check, it appeared to come from an employment agency, not Princess. If I hadn't remembered the amount I claimed, I would have wondered what the heck the check was for. Just thought I would mention that.
I didn't need a copy of the laundry form filled out when I had this situation.