Cruise not taken due to Hurricane Sandy 11/03/2012

[pema]

My husband & I were not able to take our cruise of a lifetime 16 days on RCCL Adventure of the Seas T/A Malaga to San Juan P.R. 11/03/2012 due to Hurricane Sandy...we would have attained Diamond level with this cruise needing only 4 of the 16 days to reach this level..we had as always travel insurance which covered the trip ...RCCL received ALL the monies for our 16 days at sea even though we were not on board possibly even getting more money if they were able to resell our cabin..I contacted RCCL Crown & Anchor to see IF we could be given another cruise or at least cover the 4 days so we would at least move up to Diamond status to no avail...I also wrote a letter to the head of RCCL and last week received a call to inform me we are not entitled to any benefits from this cruise ....this is a sad scenario to a company that is doing very well ( we are RCCL shareholders )..the person that contacted us with the latest acknowledgement reiterating that we are entitled to nothing was surprised that I was not happy with his answer...We have another RCCL cruise booked for 5/01/2014...we will reach Diamond level with this cruise...this is a sad story for a thriving company RCCL...

[Dayenu]

How did RCCL keep your money of you had travel insurance?

[fishycomics]

Your trip was placed on hold, and granted another sail date? I feel that is satisfactory enough. Some lost a lot more than a cruise that can be easily taken. If not. I am sure you will find a solution.

Edited December 28, 2013 by fishycomics

[luddite]

You want loyalty credit for a cruise that you didn't sail?

Amazing.

[pema]

We were paid the money of the cruise by our travel insurance not RCCL which I did not mention took a year to be reimbursed

[pema]

We were never offered another sail date..the cruise took off as scheduled from Malaga Spain on 11/03/2012 without 4 of us from NJ and more I'm sure that I am unaware of

[LHT28]

I do not get it:confused:

Was the cruise cancelled or were you not able to get there because of the storm?

You got your money back so what is the problem ??

 

You did not make it to the next status level ...so take another cruise

 

We lost our status points on another cruise line because DH go sick the morning we were to fly out

We got our money back from insurance & we get to cruise again

[pema]

Okay I hear you

We are fine and look forward to our upcoming Cruise

[notentirelynormal]

Why did you wait a year to complain?

[boogs]

My husband & I were not able to take our cruise of a lifetime 16 days on RCCL Adventure of the Seas T/A Malaga to San Juan P.R. 11/03/2012 due to Hurricane Sandy...we would have attained Diamond level with this cruise needing only 4 of the 16 days to reach this level..we had as always travel insurance which covered the trip ...RCCL received ALL the monies for our 16 days at sea even though we were not on board possibly even getting more money if they were able to resell our cabin..I contacted RCCL Crown & Anchor to see IF we could be given another cruise or at least cover the 4 days so we would at least move up to Diamond status to no avail...I also wrote a letter to the head of RCCL and last week received a call to inform me we are not entitled to any benefits from this cruise ....this is a sad scenario to a company that is doing very well ( we are RCCL shareholders )..the person that contacted us with the latest acknowledgement reiterating that we are entitled to nothing was surprised that I was not happy with his answer...We have another RCCL cruise booked for 5/01/2014...we will reach Diamond level with this cruise...this is a sad story for a thriving company RCCL...

 

Do not agree at all. They did not give you the credit because it wasn't their fault you didn't make it. Why do you feel the need to blame and disparage them when they didn't create the weather problems?

 

You also state that they "possibly even getting more money if they were able to resell our cabin." If you don't make it in time to check in on embarkation day, how are they going to find someone at literally the last minute to fill your cabin? They would have given you until that last minute to check in before figuring out you wouldn't be showing up. It is ridiculous to expect that there might be a group of passengers in the lobby all packed up for a 16 day cruise, just waiting in case someone doesn't show up.

Edited December 28, 2013 by boogs

[fortinweb]

Do not agree at all. They did not give you the credit because it wasn't their fault you didn't make it. Why do you feel the need to blame and disparage them when they didn't create the weather problems?

 

You also state that they "possibly even getting more money if they were able to resell our cabin." If you don't make it in time to check in on embarkation day, how are they going to find someone at literally the last minute to fill your cabin? They would have given you until that last minute to check in before figuring out you wouldn't be showing up. It is ridiculous to expect that there might be a group of passengers in the lobby all packed up for a 16 day cruise, just waiting in case someone doesn't show up.

 

I also do not agree that the cruise line should award credit points. You didn't take the cruise.

 

As to selling the empty cabin and making even more money - foolish to think they would do that. Unless you contacted them and canceled the cruise before it departed, they had no way of knowing if you were delayed and would be trying to catch the cruise at the next port of call. They have to keep your stateroom empty in case you join up later.

Edited December 28, 2013 by fortinweb

[Krazy Kruizers]

This has been discussed on other boards as well.

You can expect a cruise line to give you days when you have not actually sailed them.

In 2010 we had a massive snow storm that did a lot of damage to our house and we missed our cruise -- 21 days. Never did it cross our minds to ask HAL to award those days to us.

[fishycomics]

Insurance got your money back, End.

 

We hear you, and hope for the best. many still suffer and are still at a loss, you collected your losses, time to move forward.

 

:)

[navybankerteacher]

Do not agree at all. They did not give you the credit because it wasn't their fault you didn't make it. Why do you feel the need to blame and disparage them when they didn't create the weather problems?

 

You also state that they "possibly even getting more money if they were able to resell our cabin." If you don't make it in time to check in on embarkation day, how are they going to find someone at literally the last minute to fill your cabin? They would have given you until that last minute to check in before figuring out you wouldn't be showing up. It is ridiculous to expect that there might be a group of passengers in the lobby all packed up for a 16 day cruise, just waiting in case someone doesn't show up.

 

Simple answer: some people automatically feel that if something happens that they do not like then someone owes them compensation.

 

Did OP advise the line that they were not sailing -- sufficiently in advance of embarkation date to permit line to resell the cabin?

[paul929207]

RCCL is not the only line to do this. If you don't take a cruise you so not get credit for it in their loyalty program. We had friends on our Princess cruise early this year. They took a private 3 night tour to Machu Picchu. Initially, Princess said they would not get credit for the three days. Ultimately, Princess relented, mainly because they were giving the credit to those on a similar Princess tour.

[donaldsc]

You did not take the cruise for whatever reason. Your financial loss was covered by insurance. Yet you want Princess to give you the sea days for the cruise not taken.

 

I fail to understand your logic. Does anyone out there understand their logic.

 

DON

[fortinweb]

RCCL is not the only line to do this. If you don't take a cruise you so not get credit for it in their loyalty program. We had friends on our Princess cruise early this year. They took a private 3 night tour to Machu Picchu. Initially, Princess said they would not get credit for the three days. Ultimately, Princess relented, mainly because they were giving the credit to those on a similar Princess tour.

 

If they took the private tour DURING their cruise, which took them away from the ship for those three days, they should have gotten the loyalty points because they still paid for and occupied their cabin, even if they didn't use it for those three days. However, if they took the tour before or after the cruise, they were not owed any loyalty points because they spent their tour money elsewhere, even if other people were rewarded for taking a pre or post cruise tour paid for through the cruise line.

Edited December 28, 2013 by fortinweb

[sloopsailor]

You did not take the cruise for whatever reason. Your financial loss was covered by insurance. Yet you want Princess to give you the sea days for the cruise not taken.

 

I fail to understand your logic. Does anyone out there understand their logic.

 

DON

 

Apparently the OP thinks that because RCCL was paid in full for their cruise, they are owed loyalty points. They seem to think that if the cruise line took their money, the OP should be rewarded for giving them that money, even though they couldn't take the cruise. On the surface, this almost seems reasonable - until the OP admits they were refunded their cruise cost through travel insurance and ended up paying nothing for their missed cruise. So, when all the monies had been paid out to all the parties involved, it is the insurance company who should be getting the loyalty points because in the end, they ended up paying for that cruise, not the OP. :D

Edited December 28, 2013 by sloopsailor

[DirtyDawg]

You did not take the cruise for whatever reason. Your financial loss was covered by insurance. Yet you want Princess to give you the sea days for the cruise not taken.

 

I fail to understand your logic. Does anyone out there understand their logic.

 

DON

 

I can understand their logic a bit. I guess the rewards points question ultimately is; does the cruise line offer the reward points for money spent by the customer for cruise nights or is it only for those nights the customer is actually, physically, on board? And if so, why?

 

For example, if I pay for a seven night cruise but miss the embarkation some how (I must have missed all those horror stories here about flying in the same day;)) and catch up to the ship after missing 2 nights, do I get credit for seven nights or 5? On the surface it would seen counter intuitive for the cruise line not to grant rewards for the first two night as they had my money and isn't that what it's all about? But, of course, the cruise lines only break even on what customers pay per night (on average), the real money is made from the other on-board sales, casino, booze, photos, spa, etc. etc. so actually being there is very important to the cruise line's bottom line and isn't this what's really being rewarded.

 

I wonder what type of cabin the OP had? I also wonder if the cruise line would be more willing to grant reward points for a suite customer who missed days as those cabins are probably profitable from just the per night fee?

[notentirelynormal]

I guess the OP doesn't like the responses. She/he was on CC this morning but has not come back to their own thread. They must be really concerned about these 4 days credit because they brought it up on another thread as well.

[taglovestocruise]

This should be a lesson to all. Always fly in a day or two early, get cancel for any reason insurance, and keep your expectations low. We as well as others reading this post were also caught up in the Sandy mess. I was actually following the day to day posting of navy banker( I know you are reading this) and thought we would have no problem making a Tuesday departure from JFK, but it was canceled Monday , and ended up getting to Rome by sheer luck and with the help of choice air. A lot of things can go wrong without being the fault of the cruise line. happy cruising

[peety3]

Show me something in writing that says you'll get "status credit" if you miss the cruise and insurance pays your way, and then we have something to talk about. Otherwise, accept that "status" is awarded based on days sailed, and move on.

[cruzeluver]

You did not take the cruise for whatever reason. Your financial loss was covered by insurance. Yet you want Princess to give you the sea days for the cruise not taken.

 

I fail to understand your logic. Does anyone out there understand their logic.

 

The OP was on Royal Caribbean, not Princess.

 

I guess the OP doesn't like the responses. She/he was on CC this morning but has not come back to their own thread. They must be really concerned about these 4 days credit because they brought it up on another thread as well.

 

The OP did come back, see post 8.

[momofmeg]

We were never offered another sail date..the cruise took off as scheduled from Malaga Spain on 11/03/2012 without 4 of us from NJ and more I'm sure that I am unaware of

 

I know hurricane Sandy did a lot of damage; but RCI is not responsible for that. The ship did not leave from NJ or the north east so of course the cruise was not canceled. It would not be like if a hurricane struck a cruise leaving from NJ which had to be canceled or, if you had scheduled a cruise that left from Florida and the cruise had to be canceled because of a hurricane hitting there. Your scenario would be similar if there was a blizzard up north and you missed your flight to FL for a Florida cruise in the winter.

 

Since you had insurance you were covered, even if it did take a year to get reimbursed. Be glad of that. Be glad you had the forethought to buy insurance. BTW we never buy it through the cruise line either.

 

Your issue reminds me of the guy who had a heart attack at age 42 and missed his HAL cruise a week later. He thought HAL should give him another cruise but they didn't and he did not have insurance because he was only 42 and thought he was "healthy". Yes we feel badly for both you and him but it does not mean the cruise line was responsible for either of your misfortune.

 

Please remember there is no such thing as a "free lunch." The more cruise lines give money to people who consider themselves entitled when they are not; the more we have to pay in cruise fare.

[dsrdsrdsr]

Unlike most, I think the OP has a fair point. They paid £x,000 to Royal Caribbean, and in exchange Royal Caribbean agreed to provide a ship, a bed, a load of food, and a few loyalty points.

 

Then, the OP told Royal Caribbean that they could keep the £x,000 but the OP didn't want the ship, bed, or food any more - but could they keep the loyalty points please. Royal Caribbean's got the money - why shouldn't they fulfil that tiny part of the contract that they can still supply?