Room service and to go food

[warriorking]

My little weakness will be bringing some desert back to my cabin so I can enjoy coffe and dessert on the Balcony...

So I will pack a little Tupperware container to bring with me at certain dinners...

[NLH Arizona]

It has been stated repeatedly that it is okay to take food from the buffet to eat on the pool deck. It has been stated repeatedly that it is okay to take snacks back to the cabin, just not meals. It has been stated repeatedly that in the case of problems or emergencies, the staff will take your dinner to your cabin for you. I wish people would start paying attention and stop trying to exaggerate this minor policy change. What purpose does that serve?

Good point.

[knight2096]

It is amazing the cheerleaders will defend this Del Rio guy and NCL no matter how bad they walk on their customers. It is no wonder nothing ever changes when you have so many people that do not mind laying down and getting walked on.

[SissasMomE]

It is amazing the cheerleaders will defend this Del Rio guy and NCL no matter how bad they walk on their customers. It is no wonder nothing ever changes when you have so many people that do not mind laying down and getting walked on.

 

I have to agree with you. It really makes no sense at all. The only thing I can come up with is maybe they aren't well traveled, or been traveling for a long time. I really don't know. :confused:

[SissasMomE]

My little weakness will be bringing some desert back to my cabin so I can enjoy coffe and dessert on the Balcony...

So I will pack a little Tupperware container to bring with me at certain dinners...

 

You probably don't have to do that. A lot of the same desserts are in the buffet, and it shouldn't be an issue bringing that to your cabin.

[Miss Pat]

My little weakness will be bringing some desert back to my cabin so I can enjoy coffe and dessert on the Balcony...

So I will pack a little Tupperware container to bring with me at certain dinners...

 

You've read my mind...although it probably won't be on NCL. :)

 

You probably don't have to do that. A lot of the same desserts are in the buffet, and it shouldn't be an issue bringing that to your cabin.

Very often there are better desserts in the dining room then the buffet (or at least it used to be that way). Be prepared is my motto.

[ColinIllinois]

It is amazing the cheerleaders will defend this Del Rio guy and NCL no matter how bad they walk on their customers. It is no wonder nothing ever changes when you have so many people that do not mind laying down and getting walked on.

 

 

It's amazing that people can't appreciate that other people have different opinions, thoughts and finances than perhaps you do, isn't it? A shame that can't be recognized without insulting a lot of people.

 

Some people are able to understand the business decisions. The vast majority of people, including the "cheerleaders", agree that the changes were handled poorly.

 

The vitriol and dramatic rhetoric yet again is blowing this out of proportion.

Edited May 11, 2015 by ColinIllinois

[mickeysgal]

It has been stated repeatedly that it is okay to take food from the buffet to eat on the pool deck. It has been stated repeatedly that it is okay to take snacks back to the cabin, just not meals. It has been stated repeatedly that in the case of problems or emergencies, the staff will take your dinner to your cabin for you. I wish people would start paying attention and stop trying to exaggerate this minor policy change. What purpose does that serve?

 

They're not exaggerating...it's not just a "minor" policy to some.

 

Bringing snacks to the cabin is not what is bothering many. They want to carry a meal back to the cabin - for whatever reason. Not to be treated like a freshman college dining hall that can't take food out unless they sneak it in their backpacks.

[LMaxwell]

What if I take my food out to the pool deck but it turns out it is too crowded to get a table and I decide to go to our balcony? [emoji568] [emoji568] [emoji33]

[cwistyred]

I sent an email to both Social Media and Public Relations and asked for a policy clarification regarding bringing food to your cabin

 

This is the response I received:

 

For our guests’ well-being and to maintain a beautiful clean environment, we ask that guests enjoy their meals while dining at one of our many restaurants. Every ship in the Norwegian fleet offers dining at any time day or night, with a wide variety of options and cuisines available complimentary.

 

This means that going forward, guests are unable to take full plates of food from any of the restaurants or buffet back to their rooms. For guests who need a snack, etc. throughout the day, they are able to take a piece of fruit or a box of cereal from the buffet. Morning coffee and continental breakfast remain complimentary through room service as well.

 

Thank you!

 

 

:confused::(:eek::mad: Who determines what constitutes a snack????

[deege]

It's convoluted for a reason. My wife and I will go to a late show hit the buffet and grab a cone or light snack then head back to the room with food in tow. I honestly don't think that any employee on the ship is going to stop you and confiscate something like that. What they are trying to avoid are the gluttons who for whatever reason feel they need to stack miles of food on their plate for a last minute indulgence, not finish it, then leave it sitting outside of their room on the floor. Have any of you honestly asked for a doggie bag from the MDR or a specialty restaurant? I highly doubt it and if people do they are few and far between.

 

Its like any rule that we as customers think is stupid. If you use discretion and do not blatantly break the rule they will most likley look the other way.

[ukbecky]

 

 

:confused::(:eek::mad: Who determines what constitutes a snack????

 

NCL does

[cwistyred]

It's convoluted for a reason. My wife and I will go to a late show hit the buffet and grab a cone or light snack then head back to the room with food in tow. I honestly don't think that any employee on the ship is going to stop you and confiscate something like that. What they are trying to avoid are the gluttons who for whatever reason feel they need to stack miles of food on their plate for a last minute indulgence, not finish it, then leave it sitting outside of their room on the floor. Have any of you honestly asked for a doggie bag from the MDR or a specialty restaurant? I highly doubt it and if people do they are few and far between.

 

Its like any rule that we as customers think is stupid. If you use discretion and do not blatantly break the rule they will most likley look the other way.

 

Deege, I hope you are right. It makes good sense. I would hate like heck to be stopped by an employee and embarrassed because I had a small plate with cookies and fruit and a drink (Rebellious Fish maybe)

[maywell]

 

:confused::(:eek::mad: Who determines what constitutes a snack????

NCL does

 

I would assume if it doesn't need a plate (thus doesn't need to be remove from outside your cabin and dishwash) and fits in your hand - its a snack.

[cacj]

I have read on the threads discussing this issue that "hotels charge room service fees, so what's the beef?"

 

Here is the beef: We have never been to a hotel that has told us that we cannot go to the restaurant, order our meal, and take it back to the room.

 

In the hotel, we can order room service for the convenience, and pay the fee. But if we don't like the fee, the furthest we have to travel to get the food is to the main restaurant, where a server gladly takes our order and hands us the food to bring to our room.

 

Del Rio may see us as captives, but he misses the larger point. We have choices. And if the attitude is to tell us that we are his prisoners, then we will go to an all inclusive land based resort, where truly, they want to please us and have us return, or we will go to a hotel that doesn't exploit us.

[deege]

I have read on the threads discussing this issue that "hotels charge room service fees, so what's the beef?"

 

Here is the beef: We have never been to a hotel that has told us that we cannot go to the restaurant, order our meal, and take it back to the room.

 

In the hotel, we can order room service for the convenience, and pay the fee. But if we don't like the fee, the furthest we have to travel to get the food is to the main restaurant, where a server gladly takes our order and hands us the food to bring to our room.

 

Del Rio may see us as captives, but he misses the larger point. We have choices. And if the attitude is to tell us that we are his prisoners, then we will go to an all inclusive land based resort, where truly, they want to please us and have us return, or we will go to a hotel that doesn't exploit us.

 

You arent staying in a hotel. You also do not have to book NCL if you do not like the rules. Being a "prisoner" or "captive" is the most ridiculous thing I have ever heard of. If not being able to take food out of a dining room is that big of a deal to you please feel free to go to another cruise line. You are probably one of those people that most of us see giving the poor wait staff a lashing over something they have no control of, making it uncomfortable for the rest of us being in the same room.

 

Also, this new rule was given out with warning. This isnt a last minute bait and switch.

Edited May 12, 2015 by deege

[Travelcat2]

As has been brought up previously, this policy is quite common. NCL customers will eventually get used to it (or will remain angry). Just like when you are on vacation at a hotel...... you either order room service (where you always pay dearly for it) or go to a store and purchase snacks to keep in your room.

[SissasMomE]

As has been brought up previously, this policy is quite common. NCL customers will eventually get used to it (or will remain angry). Just like when you are on vacation at a hotel...... you either order room service (where you always pay dearly for it) or go to a store and purchase snacks to keep in your room.

 

What hotel do you vacation at??? I've had late night pizza delivered while at the Ritz and the Four Seasons, and numerous resorts. I have never heard of a hotel saying you cannot order take out, or bring take out to your room.

Edited May 12, 2015 by SissasMomE

[Wendy&Grumpy]

Also, this new rule was given out with warning.

 

It was?! Can you share when, where, and how warning was given?

[SissasMomE]

It was?! Can you share when, where, and how warning was given?

 

The majority of these posters, for some reason, cannot comprehend that it's the lack of communication that has most people in a tizzy. Instead, they like to "understand good business decisions" and make it about people's "finances". Please. I think the "rule" is horrible, and I'm pretty confident I spend more on vacations in a year then these people do in several. It has nothing to do with finances. If I want room service, I will pay for room service ... but don't sit here and say it's good business practice. It's not. Not by a long shot.

Edited May 12, 2015 by SissasMomE

[cwistyred]

NCL does

 

 

Personally I think I determine what a snack for me is.

 

What is this, a trip or reform school? I sometimes watch Lockup, a show about prisons. They monitor what the prisoners take from the food hall so that they don't take fruit back to their cells to make hooch, known in prison as Pruno. I don't look too good in stripes:)

[Loucat]

The posts since the new CEO has taken over are of great concern.

Does anyone in a leadership position at NCL read these concerns?

No food to be taken back to your room so you can make your $7.95 delivery charge?

Increased gratuity on specialty restaurants-what is the DSC for?

Did the recent promos eat into your bottom line?

No consideration for those who are not feeling well; small children or anyone other than the NCL for bringing food into their staterooms?

 

Your cruise line is one of many. Not the best but good.

The changes you are making sound like a profit driven, poor marketing/information campaign to reach the vision of the CEO.

 

Guess what? You may fail big time but I am sure you will follow through.

 

We have sailed NCL and enjoyed it but the other lines have so much more to offer.

 

Your vision does not include improving the cruise experience; only nickel and diming to the point I will bail out of our last planned NCL cruise.

 

I am sure you could care less.

[LMaxwell]

What's a snack? What's a full meal? Appetizer s don't seem addressed.

[SissasMomE]

What's a snack? What's a full meal? Appetizer s don't seem addressed.

 

A very nice response a posted on facebook. I see nothing at all wrong with what was said; However, it should have been said from the beginning. NCL had no business letting their customers find out while on a ship, and then from subsequent postings all over the internet. That is NOT good business etiquette. It took far too long for a logical and well-thought out response from NCL.

 

Here is the post:

 

I wrote Andy Stuart (President of NCL) a note concerning the room service charges and the new food rule. Here is his response:

Hi, thanks for your note. We do not charge for coffee and continental breakfast to be delivered by room service. In addition I feel strongly that the change asking guests not to bring food back to their rooms from restaurants is a good one. As we walk around the ship and see spills from food that guests are carrying and multiple plates and food waste littering the corridors, it is not a clean and pristine environment. The difference with room service is that it is our team delivering it - if they spill something they clear it up immediately. They also know where food has been delivered and they go back to get empty trays as part of their routine. At the same time as we have made this change we have changed the Asian restaurant from having a cover charge to being included across the fleet. I understand not everyone is going to love every change, but our focus is on quality and raising the quality of the experience across our fleet. You will see a huge investment coming from us in both the hardware and the software. Please have faith that everything we are doing is to increase our guest satisfaction and repeat rate. Apologies for the long response - but I am very passionate about this. regards. Andy

[deege]

It was?! Can you share when, where, and how warning was given?

 

 

It was posted on their website along with other useful information that most people scroll to the bottom and click accept on... I believe it was at least a month, that's when I saw it, maybe longer when it was posted.