A couple's Honeymoon nightmare?

[TheTAinSA]

There is a post on another website that is making waves right now about a couple claiming they paid $600 for an upgrade to a room on their honeymoon but the lifeboat outside the room is was scheduled for repairs. They are claiming guest services told them that it's that lifeboats turn in the rotation to be repaired and that they would be working on it from 9-5 for the duration of the cruise and they are on their first day. My question is, aren't most of these repairs done on days when the ship is in port and done fairly quickly? Is it going to take the remaining 11 days for them to get done? The type of repair seems to be rust removal only unless there is more to the story. Here is a link to the video posted.

 

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[kazu]

There is a post on another website that is making waves right now about a couple claiming they paid $600 for an upgrade to a room on their honeymoon but the lifeboat outside the room is was scheduled for repairs. They are claiming guest services told them that it's that lifeboats turn in the rotation to be repaired and that they would be working on it from 9-5 for the duration of the cruise and they are on their first day. My question is, aren't most of these repairs done on days when the ship is in port and done fairly quickly? Is it going to take the remaining 11 days for them to get done? The type of repair seems to be rust removal only unless there is more to the story. Here is a link to the video posted.

 

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your link doesn't work but I will attempt a reply and welcome you to Cruise Critic.

 

It sounds like this couple has an obstructed OV cabin.

 

Not the best for sure.

 

As to work on the ship? It is ongoing - ships are at sea and need work but 11 days on a lifeboat is something I haven't seen and have to wonder about the accuracy of the post you are talking about.

 

At the very least, if it were my honeymoon, I would have booked a verandah or an unobstructed OV. JMO. flame away.

[catl331]

Kazu--no flaming! Totally agree with your post

[SilvertoGold]

Eleven days sounds like a long time, but I think they will sometimes work on and off for something like this. And, if the Front Desk referenced "repairs", there may be a lot more involved than rust removal.

 

This is unfortunate, absolutely.

[USN59-79]

Not sure what makes this a "nightmare". On our last cruise we had an obstructed OV overlooking a lifeboat. A couple of times there was a crew person working on it. I just closed the curtains. Problem solved.

[Eurodeva]

I expect they may have booked an inside cabin, and been offered an upgrade to restricted view, and they decided to go with it. I agree, disappointing about the ongoing repairs, but they are necessary, but if they were told about this at the time they chose to pay for the upgrade, it's unfortunate, but nothing any compensation would be due for, IMHO.

 

OTOH, if they were offered the upgrade, paid up and THEN were told about the maintenance, I would hope that some form of OBC or something would be offered to make up for the inconvenience and disappointment of not having a peaceful view.

[3rdGenCunarder]

I expect they may have booked an inside cabin, and been offered an upgrade to restricted view, and they decided to go with it. I agree, disappointing about the ongoing repairs, but they are necessary, but if they were told about this at the time they chose to pay for the upgrade, it's unfortunate, but nothing any compensation would be due for, IMHO.

 

OTOH, if they were offered the upgrade, paid up and THEN were told about the maintenance, I would hope that some form of OBC or something would be offered to make up for the inconvenience and disappointment of not having a peaceful view.

 

I doubt they were told about the lifeboat situation at the time of booking or upsell. Seattle wouldn't necessarily know about something like that. It's the luck of the draw and unfortunate.

 

Like Kazu, I can't imagine a lifeboat needing 11 days of continuous work. I think they misheard/misunderstood what they were told at the front desk--not surprising, since they were probably upset at the time. But it makes for a good internet story.

[TheTAinSA]

Sorry if the embedded like is not working try this one out maybe?

 

 

 

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[TheTAinSA]

I expect they may have booked an inside cabin, and been offered an upgrade to restricted view, and they decided to go with it. I agree, disappointing about the ongoing repairs, but they are necessary, but if they were told about this at the time they chose to pay for the upgrade, it's unfortunate, but nothing any compensation would be due for, IMHO.

 

OTOH, if they were offered the upgrade, paid up and THEN were told about the maintenance, I would hope that some form of OBC or something would be offered to make up for the inconvenience and disappointment of not having a peaceful view.

 

 

I'm completely on the skeptical side of the story they are giving (one of the only few on the "other" site) but the main problem other than the view is all of the noise in the video (if I can get it working) from the workers using a grinder and them stating they were told it would be from 9-5 for the next 11 days. I have never seen repairs last that long for routine maintenance and they are stating it is to remove rust which makes me very skeptical of there story.

Edited July 17, 2016 by TheTAinSA

[3rdGenCunarder]

Sorry if the embedded like is not working try this one out maybe?

 

 

 

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Yes,this link works. Doesn't look like the guy is working on the lifeboat, but grinding paint off the superstructure. I doubt that will take 11 days, considering how much of their outside "wall " is glass. Not a lot of paint to deal with. I still think they misinterpreted something. Maybe the whole project will go on for the whole cruise, but it will move along the ship.

[SilvertoGold]

I'm completely on the skeptical side of the story they are giving (one of the only few on the "other" site) but the main problem other than the view is all of the noise in the video (if I can get it working) from the workers using a grinder and them stating they were told it would be from 9-5 for the next 11 days. I have never seen repairs last that long for routine maintenance and they are stating it is to remove rust which makes me very skeptical of there story.

 

Lifeboats are fiberglass so no rust removal there.

 

However, there is a ton of supporting metal structures in the lifeboat areas that does get rusty and thus is an ongoing ship maintenance issue.

 

It may very well take quite a while if there is a lot of rust on the supporting areas. Once the rust is removed, they will need to clean the areas, possibly put down a base coat and then paint. Could be other things, but this is what we have seen done.

 

Noise from the grinders is definitely going to be an issue, but not as bad as when you walk the deck under that kind of work being done.

Edited July 17, 2016 by SilvertoGold

[Fouremco]

OK, we aren't honeymooners any more, but even on sea days we spend almost no time in our cabin. I'd be very surprised if the grinding goes on more than a few hours a day, and the couple could use that time to explore other parts of the ship. Annoying, but just a minor hiccup in the greater scheme of things.

Edited July 17, 2016 by Fouremco

[TheTAinSA]

OK, we aren't honeymooners any more, but even on sea days we spend almost no time in our cabin. I'd be very surprised if the grinding goes on more than a few hours a day, and the couple could use that time to explore other parts of the ship. Annoying, but just a minor hiccup in the greater scheme of things.

 

 

 

I completely agree. BTW I see that you have been here quite a while. What is the Cruise critic policy on linking other websites so everyone here can actually see what I'm talking about? I don't want to break any rules.

 

 

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Edited July 17, 2016 by TheTAinSA

[Essiesmom]

As long as it is not another cruising website, or a travel agency, it's mostly okay. Careful reading of the guidelines will give more definition. EM

[SeaDays]

Sorry Folks, but this is not worthy of a lot of attention. We have not heard from the actual party affected. It looks like one of those "My friend's second cousin's roommate said...." thing.

 

Perhaps the TA had some unsatisified, and not professionally informed clients, and is using this forum to placate. There are better ways to handle this "nightmare".

[TheTAinSA]

Sorry Folks, but this is not worthy of a lot of attention. We have not heard from the actual party affected. It looks like one of those "My friend's second cousin's roommate said...." thing.

 

 

 

Perhaps the TA had some unsatisified, and not professionally informed clients, and is using this forum to placate. There are better ways to handle this "nightmare".

 

 

Yeah I have no idea who these people are if you read anything at all you will see that I said I was skeptical and didn't know if I could post the website because of the cruise critic polices. In fact now that I have clarification on it here https://m.reddit.com/r/videos/comments/4t9b75/heres_what_you_get_when_you_pay_600_to_upgrade/?utm_source=mweb_redirect&compact=true)isthe original source. Kindly don't pay "worthy attention" from now on. Is this seriously how cruise critic is, full of rude skeptical people when someone asks a simple question?

 

 

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Edited July 18, 2016 by TheTAinSA

[6boysnana]

I was upgraded from an inside to an obstructed OV on a Princess 28 day cruise. I was used to my orange lifeboat in short time and grateful for the blue sky that was at least half of the view.

One day I looked outside and the orange was gone! My lifeboat had been lowered and a crew was working on the large supports the raise and lower the lifeboats. Soon my boat was back and a crew was working on the boat and supports. It was very interesting to watch them work and I waved to the crew working and closed the curtains if needed.

I think it was not more that two hours of work time (maybe more) and I am glad the lifeboats are kept in working order. I was not on a honeymoon but work goes on and you can always go find a spot to view the waves.

I am sorry that their cruise was not perfect but we have to make the best of life.

It is not everyday that you can wave to someone on the 8th floor of a cruise ship outside your window while at sea.

 

6boysnana

[bgetter]

Yeah I have no idea who these people are if you read anything at all you will see that I said I was skeptical and didn't know if I could post the website because of the cruise critic polices. In fact now that I have clarification on it here https://m.reddit.com/r/videos/comments/4t9b75/heres_what_you_get_when_you_pay_600_to_upgrade/?utm_source=mweb_redirect&compact=true)isthe original source. Kindly don't pay "worthy attention" from now on. Is this seriously how cruise critic is, full of rude skeptical people when someone asks a simple question?

 

 

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Absolutely it is. Completely different crowd than the original source (reddit). While I've known that for a LONG time, it has been amazing to originally see this blow up on reddit and twitter, (and having actually seen the video, and read the comments from the person themselves). Then I come here, and read the dismissive posts from people having absolutely no details, haven't watched the video, etc. For those not wishing to comb through it, they've been told from the front desk this will be occurring all cruise long. And for today, the first day of the cruise, it started at 8:45am and went through 6pm. It is LOUD if you watch the video (again, most comments here thus far it's obvious many haven't)

Edited July 18, 2016 by bgetter

[TheTAinSA]

Absolutely it is. Completely different crowd than the original source (reddit). While I've known that for a LONG time, it has been amazing to originally see this blow up on reddit and twitter, (and having actually seen the video, and read the comments from the person themselves). Then I come here, and read the dismissive posts from people having absolutely no details, haven't watched the video, etc. For those not wishing to comb through it, they've been told from the front desk this will be occurring all cruise long. And for today, the first day of the cruise, it started at 8:45am and went through 6pm. It is LOUD if you watch the video (again, most comments here thus far it's obvious many haven't)

 

 

Sorry I thought I posted pretty specific details and linked the video on the original post. I just really didn't know if I was able to post a link to another website since Cruise Critic has so many rules such as no private messages and TA's can't say location (completely understandable) I just didn't want to break any rules.

 

 

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[TheTAinSA]

I was upgraded from an inside to an obstructed OV on a Princess 28 day cruise. I was used to my orange lifeboat in short time and grateful for the blue sky that was at least half of the view.

One day I looked outside and the orange was gone! My lifeboat had been lowered and a crew was working on the large supports the raise and lower the lifeboats. Soon my boat was back and a crew was working on the boat and supports. It was very interesting to watch them work and I waved to the crew working and closed the curtains if needed.

I think it was not more that two hours of work time (maybe more) and I am glad the lifeboats are kept in working order. I was not on a honeymoon but work goes on and you can always go find a spot to view the waves.

I am sorry that their cruise was not perfect but we have to make the best of life.

It is not everyday that you can wave to someone on the 8th floor of a cruise ship outside your window while at sea.

 

6boysnana

 

 

You know this is my approach to cruising as well. If this we happening to me I would simply be entertaining myself as long as the work is being done or close the blinds. In my experience these repairs are always done in port days anyway I think the people that posted this may be exaggerating a bit.

 

 

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[igraf]

Don't be so quick to judge. When my wife and I married right out of college, we had very little money for vacations.

 

igraf

 

 

 

 

....t the very least, if it were my honeymoon, I would have booked a verandah or an unobstructed OV. JMO. flame away.

Edited July 18, 2016 by igraf

[ithaca gal]

None of us know for sure what is going on so no need for guessing.

[tuolumne couple]

Sorry Folks, but this is not worthy of a lot of attention. We have not heard from the actual party affected. It looks like one of those "My friend's second cousin's roommate said...." thing.

 

Perhaps the TA had some unsatisified, and not professionally informed clients, and is using this forum to placate. There are better ways to handle this "nightmare".

work goes on round the clock for sure. ugh

[TheTAinSA]

None of us know for sure what is going on so no need for guessing.

 

 

Ill just post all the comments that the original poster has posted from their side of the story to give a little more clarity.

 

Editing my comment for visibility. Holland America: room number 4103, MS Zuiderdam. I'm waiting. We have talked to the front desk. They can't move us and they didn't seem very interested in reimbursing us but said they will "see what they can do." I'm sorry guys but I don't want weird dudes staring at us during our honeymoon. So I figure maybe someone on Reddit knows what to do. Basically, staff straight up told us to expect them there from 9-5 for the duration of the cruise.

 

We left port yesterday and they were there. This morning at 9 am they were there. Then about an hour ago, we came back to the room and they were there. Front desk says they will be there for the duration of the cruise from 9 to 5. So you're partially right. Not 24 hours a day. Just during the day. Still, we're jetlagged and we'd like to nap.

 

We left port yesterday and they were there. This morning at 9 am they were there. Then about an hour ago, we came back to the room and they were there. Front desk says they will be there for the duration of the cruise from 9 to 5. So you're partially right. Not 24 hours a day. Just during the day. Still, we're jetlagged and we'd like to nap.

 

Okay OP here. Just went down to the front desk again after dinner. She said my case is still being reviewed.As of 6:15 PM (this is Norwegian time) there were two guys right there painting. Also have video of that. So they were there starting at 8:45 AM or so up until that point at least -- on and off.I'm signing off now that they're gone. We're going to hit the hot tub or something. Maybe get a drink. Didn't think this would get as viral as it did, but hey, I'll be waiting to hear from corporate. Still a very unsatisfied customer.Will update when I hear.

 

 

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Edited July 18, 2016 by TheTAinSA

[Minoushka]

3 days in a row i had dirty water from Lido deck spilled on my balcony along with pieces of discarded food ...lettuce , cold cuts etc .I called pursers and asked them to wash my balcony .They did .This happened every day .i complained ..requested daily wash down ....i hardly stepped on the balcony I was that grossed out .....lthen chose to write a letter to state my case

The chief purser responded ..I left it up to them to solve the problem ...I did not yell or scream or threaten

As a result I got wine in my cabin and on our second leg upgraded to the Neptune suite with all its amenities ...we loved that cabin ....

If HAL says they will take care of .it ...wait they will.