slyster Posted July 26, 2019 #3076 Share Posted July 26, 2019 I seem to recall if you booked a grand suite or higher you could get free room service. Is that still the case? Link to comment Share on other sites More sharing options...
Clarea Posted July 26, 2019 #3077 Share Posted July 26, 2019 43 minutes ago, slyster said: Bob, does the VOOM package apply to both guests in a cabin meaning, I can use VOOM and my wife can use VOOM at the same time? We purchased the Key for $19.99 a day. I may try to bid on a grand suite because it's our anniversary and starting bid for it is $300 each. I figure what to do I have to lose. If I get it, I can cancel the Key since it wouldn't be as much of a benefit for us. ETA: Our cruise is in 30 days. Yes, if you are in a Sky or Star class suite (this is only on Oasis and Quantum class ships), each guest booked in the suite gets their own 1-device VOOM package. Link to comment Share on other sites More sharing options...
Clarea Posted July 26, 2019 #3078 Share Posted July 26, 2019 30 minutes ago, slyster said: I seem to recall if you booked a grand suite or higher you could get free room service. Is that still the case? Yes, this is true for a GS or better on all ships. Link to comment Share on other sites More sharing options...
slyster Posted July 26, 2019 #3079 Share Posted July 26, 2019 So grand suites on freedom of the seas do not get free VOOM? Link to comment Share on other sites More sharing options...
Clarea Posted July 26, 2019 #3080 Share Posted July 26, 2019 Just now, slyster said: So grand suites on freedom of the seas do not get free VOOM? Correct. The suite perks are different on Oasis and Quantum class ships. 1 Link to comment Share on other sites More sharing options...
slyster Posted July 26, 2019 #3081 Share Posted July 26, 2019 ahhh ok. I could still cancel they Key and just get us a VOOM package. I would think we could do that. I put in the minimum I could bid for the GS so I doubt we will get it anyway. Thanks again! Link to comment Share on other sites More sharing options...
Clarea Posted July 26, 2019 #3082 Share Posted July 26, 2019 Just now, slyster said: ahhh ok. I could still cancel they Key and just get us a VOOM package. I would think we could do that. I put in the minimum I could bid for the GS so I doubt we will get it anyway. Thanks again! I believe I read that the bid rejections could come as late as 24 hours before the cruise, so too late to cancel anything via the website. Link to comment Share on other sites More sharing options...
slyster Posted July 26, 2019 #3083 Share Posted July 26, 2019 2 minutes ago, Host Clarea said: I believe I read that the bid rejections could come as late as 24 hours before the cruise, so too late to cancel anything via the website. hmmm, I hadn't thought about that. I would be shocked if we won our bid though. Good to know though. How far in advance do you have to cancel via the website? Link to comment Share on other sites More sharing options...
Clarea Posted July 26, 2019 #3084 Share Posted July 26, 2019 3 minutes ago, slyster said: hmmm, I hadn't thought about that. I would be shocked if we won our bid though. Good to know though. How far in advance do you have to cancel via the website? I believe the limit is 72 hours. Link to comment Share on other sites More sharing options...
slyster Posted July 26, 2019 #3085 Share Posted July 26, 2019 I’m curious. Have folks noticed an average of how soon or how close to sail date they win their bids or is it all over the place? Link to comment Share on other sites More sharing options...
molly361 Posted July 26, 2019 #3086 Share Posted July 26, 2019 3 minutes ago, slyster said: I’m curious. Have folks noticed an average of how soon or how close to sail date they win their bids or is it all over the place? From what I remember reading on here anywhere from 3 weeks ahead (rare) to 3 - 5 days ahead (more common) Link to comment Share on other sites More sharing options...
JuliaMS Posted July 26, 2019 #3087 Share Posted July 26, 2019 If you use royal up for a Junior Suite do you get 2 points per night? The Crown and Anchor info says s suite is 2 points per night "complementary, promotional and/or reduced rate upgrades will not receive additional cruise points if final berth upgrade is in a suite when moved from a lower stateroom category". So, is RoyalUp included in that statment? Link to comment Share on other sites More sharing options...
Clarea Posted July 26, 2019 #3088 Share Posted July 26, 2019 1 minute ago, JuliaMS said: If you use royal up for a Junior Suite do you get 2 points per night? ... No, not unless you were already in a stateroom category that gave 2 points per night. 1 Link to comment Share on other sites More sharing options...
Ready2SailAway Posted July 26, 2019 #3089 Share Posted July 26, 2019 Just now, JuliaMS said: If you use royal up for a Junior Suite do you get 2 points per night? The Crown and Anchor info says s suite is 2 points per night "complementary, promotional and/or reduced rate upgrades will not receive additional cruise points if final berth upgrade is in a suite when moved from a lower stateroom category". So, is RoyalUp included in that statment? Our RCCL Vacation Planner said that a RoyalUp suite upgrade would not earn double points... Link to comment Share on other sites More sharing options...
Ashland Posted July 26, 2019 #3090 Share Posted July 26, 2019 5 hours ago, slyster said: I’m curious. Have folks noticed an average of how soon or how close to sail date they win their bids or is it all over the place? I would assume they wait up until as close to sail date as possible. But then my question is how efficient are they to transfer any pre-cruise purchase things to then apply/coordinate with the cabin number change? Link to comment Share on other sites More sharing options...
TonRin Posted July 26, 2019 #3091 Share Posted July 26, 2019 (edited) 9 hours ago, slyster said: ahhh ok. I could still cancel they Key and just get us a VOOM package. I would think we could do that. I put in the minimum I could bid for the GS so I doubt we will get it anyway. Thanks again! Guys this was an issue am having.. I am booked in a Junior Suite and bought the Key for the Ovation to Alaska in September as the perks work well together. I have bid on a Grand Suite which if successful, makes the Key perks pretty useless in most ways. When I asked RCCL on 2 seperate occasions if I could cancel the Key if the upgrade was successful, they said I could only cancel the key up to 4 days out from sailing. I said I might not hear about the upgrade until 1 day out which seemed kind of silly which they said sorry thats the policy. I sent an email to corporate and sort of questioned how this is logical and they agreed it was a little silly and they would look into it. I have an email from Mike Bermudez advising me to contact him if the bid is successful and he will organise the refund of the Key for me.. See below. ______________________________________________________________________________________ Dear Sir: Thank you for contacting the Executive Office of Royal Caribbean International. Your correspondence was forwarded to my attention upon review, and I welcome the opportunity to respond. I want to thank you for bringing this to our attention. I am forwarding your concern over to our operational team for their internal review as you bring up a very valid point. Nevertheless, I fully understand your concern and should your bid be successful after the time to cancel 'The Key' has passed please let me know directly, and I will be happy to ensure you receive your $349.86 in full for The Key. Best Regards, Mike Bermudez Executive Office Royal Guest Experience Management ______________________________________________________________________________________ This response came the same day I sent the email so service was excellent. So much so, I went back into my Royal Up bid and bumped it up a bit knowing I would get my Key money back if it is successful. Great service from corporate.. Fingers crossed I get it now! Hope this helps! Cheers Edited July 26, 2019 by TonRin 1 Link to comment Share on other sites More sharing options...
Ready2SailAway Posted July 26, 2019 #3092 Share Posted July 26, 2019 (edited) 46 minutes ago, TonRin said: Guys this was an issue am having.. I am booked in a Junior Suite and bought the Key for the Ovation to Alaska in September as the perks work well together. I have bid on a Grand Suite which if successful, makes the Key perks pretty useless in most ways. When I asked RCCL on 2 seperate occasions if I could cancel the Key if the upgrade was successful, they said I could only cancel the key up to 4 days out from sailing. I said I might not hear about the upgrade until 1 day out which seemed kind of silly which they said sorry thats the policy. I sent an email to corporate and sort of questioned how this is logical and they agreed it was a little silly and they would look into it. I have an email from Mike Bermudez advising me to contact him if the bid is successful and he will organise the refund of the Key for me.. See below. ______________________________________________________________________________________ Dear Sir: Thank you for contacting the Executive Office of Royal Caribbean International. Your correspondence was forwarded to my attention upon review, and I welcome the opportunity to respond. I want to thank you for bringing this to our attention. I am forwarding your concern over to our operational team for their internal review as you bring up a very valid point. Nevertheless, I fully understand your concern and should your bid be successful after the time to cancel 'The Key' has passed please let me know directly, and I will be happy to ensure you receive your $349.86 in full for The Key. Best Regards, Mike Bermudez Executive Office Royal Guest Experience Management ______________________________________________________________________________________ This response came the same day I sent the email so service was excellent. So much so, I went back into my Royal Up bid and bumped it up a bit knowing I would get my Key money back if it is successful. Great service from corporate.. Fingers crossed I get it now! Hope this helps! Cheers Nicely done! Do you mind sharing that email address for corporate? Edited July 26, 2019 by Ready2SailAway clarification Link to comment Share on other sites More sharing options...
slyster Posted July 26, 2019 #3093 Share Posted July 26, 2019 Thanks for that information. I didn’t know you had to cancel the Key at least four days out. I’m glad you asked about it. I agree getting a GS with the Key makes no sense. IF I get the upgrade, I would be getting a GS for total of $2100. (7 night Freedom). It would be a really great deal so that’s why I don’t think I’ll get it. Thanks for sharing your experience! And I hope you get your upgrade! 1 Link to comment Share on other sites More sharing options...
Biker19 Posted July 26, 2019 #3094 Share Posted July 26, 2019 Just now, slyster said: I didn’t know you had to cancel the Key at least four days out. That’s true for all Planner purchases. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 26, 2019 Author #3095 Share Posted July 26, 2019 (edited) There has been discussion somewhere that they will let you cancel Key, VOOM, etc.. onboard if you get a GS or better. It was in the past few days Edited July 26, 2019 by John&LaLa Link to comment Share on other sites More sharing options...
slyster Posted July 26, 2019 #3096 Share Posted July 26, 2019 53 minutes ago, Biker19 said: That’s true for all Planner purchases. Okay, thanks for mentioning that. I was not aware of that either. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 27, 2019 Author #3097 Share Posted July 27, 2019 3 hours ago, John&LaLa said: There has been discussion somewhere that they will let you cancel Key, VOOM, etc.. onboard if you get a GS or better. It was in the past few days See post #2979 Link to comment Share on other sites More sharing options...
TonRin Posted July 27, 2019 #3098 Share Posted July 27, 2019 17 minutes ago, John&LaLa said: See post #2979 True, it was my conversation last week discussing this issue that your talking about. I originally sent my request to the RCCL office in Australia as thats the area I am in. The response was pretty much 'Computer says NOOOOO!!". I then sent the question to the Royal Up email address and Mr. Bayley here: cruiseadmin.au@rcclapac.com mbayley@rccl.com Thats where I got the response from Mike Bermudez from. I guess Mr. Bayley's emails go to someone to vet before they get to him. Hope this helps! Cheers 1 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 27, 2019 Author #3099 Share Posted July 27, 2019 (edited) 19 minutes ago, TonRin said: True, it was my conversation last week discussing this issue that your talking about. I originally sent my request to the RCCL office in Australia as thats the area I am in. The response was pretty much 'Computer says NOOOOO!!". I then sent the question to the Royal Up email address and Mr. Bayley here: cruiseadmin.au@rcclapac.com mbayley@rccl.com Thats where I got the response from Mike Bermudez from. I guess Mr. Bayley's emails go to someone to vet before they get to him. Hope this helps! Cheers I feel like the moderator of this thread. 😇Thanks for sharing your story Edited July 27, 2019 by John&LaLa Link to comment Share on other sites More sharing options...
TonRin Posted July 27, 2019 #3100 Share Posted July 27, 2019 1 minute ago, John&LaLa said: I feel like the moderator of this thread. 😇Thanks for sharing your story And your doing an amazing job! 😉 1 Link to comment Share on other sites More sharing options...
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