Losing Black Card Status

[gkbiiii]

This week I was able to get a 7 night cruise on ARMONIA (Monday Nov. 4th sailing) through MyVegas for only 25,000 gold coins.

I called the casino department to find out that I had been downgraded to Blue Card Status from Black.

I Status Matched as a Royal Diamond and was given Black Card for 3 years, in 2017.

I took a cruise on the Divina on 7/10/2017.

On 3/11/2018 I took a 7 night Cruise on Seaside in Yacht Club.

 

My question is why did I lose my Black Card Status, as I have done on one cruise a year, for all the time I had the card?

I was told it was a three year status.  I don't understand why the Yacht Club cruise is not showing online, but everyone 

I talk too agree (over the past 10 months) that I have the status and to ignore the website.  This week, I was told that I lost

the status in September, but none has a reason as to why.  I talked with a rep today, who said he had several people,

call him with the same problem today.

 

Thing is, that my cruise is Monday and I don't see how to get this resolved in time.  Any suggestions or thoughts?

 

[sverigecruiser]

3 hours ago, gkbiiii said:

  Any suggestions or thoughts?

 

 

Bring evidence of your cruises and show it to them on the ship. If they can't explain to you why you lost your status they will probably give it back to you on the ship.

[sidari]

Speak to the VC rep on the ship, I doubt guest services will be able to help, have you tried to going MSC direct ? It does seem odd.

[CarolnLarry]

What number did you use to contact the casino department?  I am trying to get a discount I was promised.

[gkbiiii]

Well the casino rep sent an order request and nothing yet.  I talked with the loyalty department, they asked for my upgrade letter, which I forward to them.  They agree, but sadly can't do anything about it, as it seems to be an IT issue, and that can only be done in Italy.  Sadly, they the US based department is closed on the weekend and they don't know when the home office will get this done.

 

I have been concerned about this for six months, yet I am always told that everything will be fine.

Edited November 2, 2019 by gkbiiii

[deliver42]

Therein lies one of the problems with MSC service. Everything has to go through Italy. That's just stupid. If they want to be a player in the American market, set up an office here that can make decisions immediately, instead of wasting precious time waiting for the Italians.

[sidari]

1 hour ago, deliver42 said:

Therein lies one of the problems with MSC service. Everything has to go through Italy. That's just stupid. If they want to be a player in the American market, set up an office here that can make decisions immediately, instead of wasting precious time waiting for the Italians.

Been saying this for many years now, what is the point of employing managers if you refuse to allow them to manage!

[gkbiiii]

12 hours ago, sidari said:

Been saying this for many years now, what is the point of employing managers if you refuse to allow them to manage!

Why do they even have an US CEO anyway?

[new.b.cruiser]

I'm worried I will find myself in the same situation! I'm a diamond (black) member and online it says my status will expire this January. Problem is I cruised msc last year but my points were never added to my account.. I've sent emails and have called and so far nothing... i cruise b2b this February and really hope I can get the problem sorted. Curious to hear how it turns out for you on board.

[Fogfog]

hmmm I was under the impression that there is a MSC office in south Fl

 

And that was where our match was made... not in Italy.

 

https://corporateofficehq.com/msc-cruises-corporate-office/

 

I am going to screen shot our profiles and so on because of the OPS thread. Just in case there is an IT glitch

 

If this has been a concern for 6 months why its down to the weekend before...? That MSC corp didn't correct it...

From our match experience MSC didn't respond to us for almost a month...including us having an email "job" number etc

 Our TA called (waited) and got an answer finally. It took about 3 days after we got tired of emailing/waiting for an answer for a month

 

 

 

[Fogfog]

10 hours ago, new.b.cruiser said:

I'm worried I will find myself in the same situation! I'm a diamond (black) member and online it says my status will expire this January. Problem is I cruised msc last year but my points were never added to my account.. I've sent emails and have called and so far nothing... i cruise b2b this February and really hope I can get the problem sorted. Curious to hear how it turns out for you on board.

Definitely worth trouble shooting this now

Have your TA contact them to get that sailing added to your account.

Did you not link it online before you sailed?

Just wondering as we created online logins last night and there is a window to link the reservation/sailing. So theoretically the profile sees our reservation, Diamond status,  and even all of our passport information is in there.

Perhaps you can go into your online profile and add in the MSC reservation number of the past sailing and see if that does the trick? Worth a try

 

[new.b.cruiser]

11 hours ago, Fogfog said:

Definitely worth trouble shooting this now

Have your TA contact them to get that sailing added to your account.

Did you not link it online before you sailed?

Just wondering as we created online logins last night and there is a window to link the reservation/sailing. So theoretically the profile sees our reservation, Diamond status,  and even all of our passport information is in there.

Perhaps you can go into your online profile and add in the MSC reservation number of the past sailing and see if that does the trick? Worth a try

 

I tried to link it and I get an error msg. But the msc agent said he could see my # on my past booking so I know it was entered.. I dont know what's going on but i wrote msc voyagers club another email. Let's see if they reply to this one.  Thanks for the suggestions btw

[ranchette]

Is the black card status for three years from when you booked the cruise or when you sailed?

[lovemycruisetoo]

Ranchette, we got off Mera 10/18 (with you😉) and just checked my voyagers club. It has it listed that I’m good until 10/27/2022 and DH good until 10/29/2022. B

[sidari]

1 hour ago, ranchette said:

Is the black card status for three years from when you booked the cruise or when you sailed?

From the date you leave the ship.

[ranchette]

Thanks

[gkbiiii]

Well the Rep on board gave me a Black Diamond Card for the voyage and emailed Italy Monday last week, still no reply from them, by Today.  Wow what a company. 

[ziggyuk]

They are not alone, I was having exactly the same with NCL, everything had to go through Miami and Miami would not reply to me or even their own UK office, just as useless. All these companies need to give their satellite offices more power to make a decision.

The poor staff must feel like they have their hands tied, it's them who take all the flack for their HQ's failings.