Club Royale :(

[sdear]

I have been a member of club royale for at least 15-20 years.  I get offers all the time for "free" cruises in my email and my mailbox.   Yesterday i finally decided to book a cruise again with one of the offers next September, as i am hoping COVID will be under control by that time.  ( and i am vaccinated now too ) . 

 

So yesterday when i called to book the offer, she said she couldn't "find " the offer.  So i sent her the email.  So she went ahead and booked it, and i paid for an upgraded room as well.  Today i get a call the offer " wasn't meant for me".   Seriously?   Diamond plus and 15 years in club royale and the offer wasn't meant for me and it came to my email ?  i tried to talk to a supervisor and they said nope, there is a disclaimer at the bottom of the email.  

 

Not sure what else i can do.  I did email C&A but not holding my breath.   Guess i will just go on a land trip.  This has left a bad taste in my mouth..especially when cruise lines are desperately trying to get business back.   For those of you that say it was a free offer, trust me i have paid for it plus some.   ( and would have paid for it twice over on that cruise lol ) . 

 

Oh well.....if anyone has any suggestions of what i may try to get them to honor it or has a connection let me know.

 

Thanks :)  

[Ourusualbeach]

6 minutes ago, sdear said:

I have been a member of club royale for at least 15-20 years.  I get offers all the time for "free" cruises in my email and my mailbox.   Yesterday i finally decided to book a cruise again with one of the offers next September, as i am hoping COVID will be under control by that time.  ( and i am vaccinated now too ) . 

 

So yesterday when i called to book the offer, she said she couldn't "find " the offer.  So i sent her the email.  So she went ahead and booked it, and i paid for an upgraded room as well.  Today i get a call the offer " wasn't meant for me".   Seriously?   Diamond plus and 15 years in club royale and the offer wasn't meant for me and it came to my email ?  i tried to talk to a supervisor and they said nope, there is a disclaimer at the bottom of the email.  

 

Not sure what else i can do.  I did email C&A but not holding my breath.   Guess i will just go on a land trip.  This has left a bad taste in my mouth..especially when cruise lines are desperately trying to get business back.   For those of you that say it was a free offer, trust me i have paid for it plus some.   ( and would have paid for it twice over on that cruise lol ) . 

 

Oh well.....if anyone has any suggestions of what i may try to get them to honor it or has a connection let me know.

 

Thanks 🙂

They have already decided that they won’t honour it.  All you can do is keep checking and hope for another offer. 

[sdear]

18 minutes ago, Ourusualbeach said:

They have already decided that they won’t honour it.  All you can do is keep checking and hope for another offer. 

Guess it's ok to send offers that don't exist.   Poor business model.  

[Ourusualbeach]

8 minutes ago, sdear said:

Guess it's ok to send offers that don't exist.   Poor business model.  

I agree that it was poor of them not to honour it.

 

I don’t think it is their business model...mistakes can happen and unfortunately  they didn’t deal with this one in a positive way. 

Edited January 3, 2021 by Ourusualbeach

[sandebeach]

2 hours ago, sdear said:

Guess it's ok to send offers that don't exist.   Poor business model.  

You can try sending an email to ClubRoyale@rccl.com. I don’t know if it will help, but it is worth trying. 

[John&LaLa]

3 hours ago, sdear said:

Guess it's ok to send offers that don't exist.   Poor business model.  

 

Any idea what your Club Royale level is, currently

[Sunshine3601]

Did you check clubroyale website to see what offers you have there?  It will also show your current tier level.    

[Milwaukee Eight]

1 hour ago, John&LaLa said:

 

Any idea what your Club Royale level is, currently

I was going to ask the same. Do you get extra perks with CR for ones C&A level?

[sandebeach]

27 minutes ago, Milwaukee Eight said:

I was going to ask the same. Do you get extra perks with CR for ones C&A level?

No extra perks for C&A level. 

[Milwaukee Eight]

34 minutes ago, sandebeach said:

No extra perks for C&A level. 

Thanks. I guess I was trying to figure out what being Diamond Plus had to do with the issue?

 

M8

Edited January 4, 2021 by Milwaukee Eight

[Merion_Mom]

6 hours ago, sdear said:

I have been a member of club royale for at least 15-20 years.  I get offers all the time for "free" cruises in my email and my mailbox.   Yesterday i finally decided to book a cruise again with one of the offers next September, as i am hoping COVID will be under control by that time.  ( and i am vaccinated now too ) . 

 

So yesterday when i called to book the offer, she said she couldn't "find " the offer.  So i sent her the email.  So she went ahead and booked it, and i paid for an upgraded room as well.  Today i get a call the offer " wasn't meant for me".   Seriously?   Diamond plus and 15 years in club royale and the offer wasn't meant for me and it came to my email ?  i tried to talk to a supervisor and they said nope, there is a disclaimer at the bottom of the email.  

 

Not sure what else i can do.  I did email C&A but not holding my breath.   Guess i will just go on a land trip.  This has left a bad taste in my mouth..especially when cruise lines are desperately trying to get business back.   For those of you that say it was a free offer, trust me i have paid for it plus some.   ( and would have paid for it twice over on that cruise lol ) . 

 

Oh well.....if anyone has any suggestions of what i may try to get them to honor it or has a connection let me know.

 

Thanks 🙂

 

1 hour ago, Milwaukee Eight said:

Thanks. I guess I was trying to figure out what being Diamond Plus had to do with the issue?

 

M8

 

It has nothing to do with being Diamond Plus.

[tiggypooo]

Royal Caribbean & Celebrity are not kind to their casino players. I have lost as much as $7000. on one Celebrity cruise and was never offered a free cruise (I've had many cruises with gambling. That was just the highest loss.) I'm in the casino every night on any cruise and sail alot with both of those lines.

I had a 5 night cruise with Princess (Only sailed once with them.) I was in the casino every night as normal. I left the cruise with the same money as I had started with, so was very lucky and the last night I was offered a free dinner in the specialty restaurant and a free cruise.

If you're looking for benefits in the casino, look to Princess.

[bridedoll1026]

Club Royale has the absolute WORST customer service! I've had similar experiences with them. Not worth the aggravation. If I do decide to use the casino again, I just won't apply my seapass for the credit....

My only advice is to call back & ask to have a supervisor return your call.

[sandebeach]

I have actually had better service calling Club Royale than contacting my Club Royale host. But it all depends on which agent you get when you call. 

[radarcruiser]

I’m not happy with them either.  Got a free cruise offer in my email earlier this year.  Called, booked and paid for a balcony upgrade.  Cruise was cancelled.  I called to move it to next year (anytime).  They said nope, only offer was “casino rate”, offer no longer applicable.  I had a similar free cruise on Celebrity that also got canceled.   I guess I got the right person on the phone at the BC club because they let shift to next year no problem.  

[Retired LEO]

5 hours ago, sandebeach said:

I have actually had better service calling Club Royale than contacting my Club Royale host. But it all depends on which agent you get when you call. 

They've done away with the hosts. Some quit and others reassigned. They're supposedly in the process of revamping the casino program.  

[Sail n Snow]

23 minutes ago, Retired LEO said:

They've done away with the hosts. Some quit and others reassigned. They're supposedly in the process of revamping the casino program.  

This would be nice to see.  I’ve only been a prime for 2 years but I’ve never had any consistent service.  
 

 

[sandebeach]

8 hours ago, Retired LEO said:

They've done away with the hosts. Some quit and others reassigned. They're supposedly in the process of revamping the casino program.  

I just saw the other day that my casino host’s name has been removed from my account on the website. Someone on FB page said that only 2 or 3 hosts left and they are now only for Master’s level players.