Thrak Posted January 27 #4526 Share Posted January 27 (edited) 8 minutes ago, PacnGoNow said: As @Thrakmentioned, send a message to IT. I have been answered about App issues also. In fact, I recommended this for urgent App fixes. In the subject field please put “Urgent” Sailing: “March 5, 2023” Give your: Full name Sail date and Ship name Booking Number Explain what you have been going through and you need someone to fix this on the App. Do not use the Link button. It can cause more issues and do not reregister ever. Did you try to not use your user name and password…just log into the App with your name and booking number? First sign out of the website and the App. This is a copy and paste from the initial response I received when I sent my issue to that address. Here is what they asked for as "additional information": Full Name on Reservation: Booking Number: Device Type being used when accessing the MedallionClass app: Operating System on Device: Edit: This was also included at the bottom of the email MedallionClass Support Team Customer Service Center: 844/525-0942 (Mon-Fri) or 1-800/774-6237 (Weekends) The email address once again was: A360ad7@carnival.com Edited January 27 by Thrak Link to comment Share on other sites More sharing options...
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