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CDC/Refund

sassy~one

By sassy~one,
in Holland America Line

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sassy~one

sassy~one

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I'm feeling a bit stressed.  Please help if you can. I am booked Jan 9 Rotterdam,  paid in full.  Because of the level 4 CDC (which I do not agree with) if I cancel do I lose all my money?  I have called my HAL vacation planner and He is out of the office until Monday.

 

I'm stressed more about the plane and airports then the cruise.

 

Thanks so much.

 

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sassy~one

sassy~one

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1 minute ago, kacurl said:

We too are thinking to cancel this cruise and bought the cpp, cancel for any reason, did you buy insurance of any sort? Waiting until they open today. Good luck!

No on insurance.  Thanks so much for your reply.  I have decided to just let it ride, knowing if I cancel right now I will lose the same amount as if I do not cancel.  Thanks again. 

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Florida_gal_50

Florida_gal_50

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19 minutes ago, Minoushka said:

Our govt too has discouraged cruising …mine is a casino cruise which I paidfor but not refundable .What happens if I cancel??Its not exactly my fault …i really wanted this vacation…

Did you buy insurance?  Is it the fault of the cruise line?  I think we all want a vacation.

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Florida_gal_50

Florida_gal_50

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1 minute ago, BobbiSox said:

With the way things are going, HAL may cancel the cruise themselves. I never know from one day to the next which ports have closed, but maybe HAL knows. It's a waiting game.

I don’t know that will happen.  I certainly wouldn’t count on that and not buy insurance hoping for that.

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BobbiSox

BobbiSox

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Just now, Florida_gal_50 said:

I don’t know that will happen.  I certainly wouldn’t count on that and not buy insurance hoping for that.

Thanks. I wouldn't count on the either, unless the CDC forces it. I would ever consider traveling anywhere without insurance. HAL's premium's insurance has save us more than once. I never leave home without it. 

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Florida_gal_50

Florida_gal_50

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2 minutes ago, BobbiSox said:

Thanks. I wouldn't count on the either, unless the CDC forces it. I would ever consider traveling anywhere without insurance. HAL's premium's insurance has save us more than once. I never leave home without it. 

I think that’s the only way it’s going to happen, if the CDC forces it.  The comment wasn’t directed at you about insurance in case it comes across that way.  I’m just floored at the amount of people that don’t get insurance then they are upset the cruise line won’t give them a refund or fcc.  Why would anyone buy insurance then?  Just looking at the numbers on the ship they are probably lower than most places right now.  That said I have no desire to be on the ship right now.

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rothbury

rothbury

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Just looked at my last cruise contract.  If YOU cancel the cruise with less than 30 days and no insurance; you lose 100% of your fare.  If you had CPP Cancellation insurance and you cancelled up to the day before the cruise you would get your cruise fare back.  However, the insurance premium would NOT be refunded to you.

If HAL is forced to shutdown (highly unlikely) again, then it is up to HAL as to how they handle refunds or FCC.

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gailellen12

gailellen12

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22 minutes ago, rothbury said:

Just looked at my last cruise contract.  If YOU cancel the cruise with less than 30 days and no insurance; you lose 100% of your fare.  If you had CPP Cancellation insurance and you cancelled up to the day before the cruise you would get your cruise fare back.  However, the insurance premium would NOT be refunded to you.

If HAL is forced to shutdown (highly unlikely) again, then it is up to HAL as to how they handle refunds or FCC.

If you have Holland America’s premium insurance with cancel for any reason and you cancel is your refund in future cruise credits or cash?

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rothbury

rothbury

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Either way you want it.  Assuming you used a credit card it is credited back to that.  On our March 6 cruise that was cancelled we actually lost quite a bit of FCC and FCD.  We saw a credit on or account for the entire cost of the cruise and according to our PCC they no longer show FCD or the FCC we were given for a pandemic cancelled cruise.  Seems to be a bit arbitrary the way they handle it.  They originally deducted the insurance premium even though they were the ones who cancelled the cruise.  We had to argue that point and it was credited back.  A shore excursion was also cancelled and they charged a $15 per person cancellation fee for that.  We are still trying to resolve that.

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Babr

Babr

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1 hour ago, DaveOKC said:

OP - does your credit card provide some travel insurance?  You might want to check on that.

 

1 hour ago, Florida_gal_50 said:

Would credit card companies cover covid since it’s a known issue?


Credit card insurance still requires a cancellation to be for a covered reason. You can find them listed in the benefits guide. Disinclination to travel is not one, even with the CDC advisory because it is not an order. In fact, one of the recommendations in the advisory itself is to buy insurance if you choose to cruise now. 

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Florida_gal_50

Florida_gal_50

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1 hour ago, rothbury said:

Just looked at my last cruise contract.  If YOU cancel the cruise with less than 30 days and no insurance; you lose 100% of your fare.  If you had CPP Cancellation insurance and you cancelled up to the day before the cruise you would get your cruise fare back.  However, the insurance premium would NOT be refunded to you.

If HAL is forced to shutdown (highly unlikely) again, then it is up to HAL as to how they handle refunds or FCC.

You can cancel right up to departure if you buy the platinum.  

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TiogaCruiser "Live from...." Rare

TiogaCruiser

Posted
Posted (edited)
55 minutes ago, gailellen12 said:

If you have Holland America’s premium insurance with cancel for any reason and you cancel is your refund in future cruise credits or cash?

@rothbury said :”

Just looked at my last cruise contract.  If YOU cancel the cruise with less than 30 days and no insurance; you lose 100% of your fare.  If you had CPP Cancellation insurance and you cancelled up to the day before the cruise you would get your cruise fare back.  However, the insurance premium would NOT be refunded to you.

If HAL is forced to shutdown (highly unlikely) again, then it is up to HAL as to how they handle refunds or FCC.”

 

 

As others have said, the funds are returned to your credit card. For platinum, it’s a 90% refund of the fare ( minus the cost of platinum), when YOU cancel for any reason, unless something has changed.
Been there, done that. Twice.

Edited by TiogaCruiser
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Florida_gal_50

Florida_gal_50

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3 minutes ago, TiogaCruiser said:

As others have said, the funds are returned to your credit card. For platinum, it’s a 90% refund of the fare ( minus the cost of platinum), when YOU cancel for any reason, unless something has changed.
Been there, done that. Twice.

Nope nothing has changed.  I used it once at the beginning of the pandemic.

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sassy~one

sassy~one

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3 hours ago, Minoushka said:

Our govt too has discouraged cruising …mine is a casino cruise which I paidfor but not refundable .What happens if I cancel??Its not exactly my fault …i really wanted this vacation…

This is just what i used. This had a 200. deposit NON refundable. But I get the 200 in OBC, I'm doing a b2b2b actually.  

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sassy~one

sassy~one

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3 hours ago, BobbiSox said:

With the way things are going, HAL may cancel the cruise themselves. I never know from one day to the next which ports have closed, but maybe HAL knows. It's a waiting game.

Perfect answer. I was feeling pretty stressed when I posted.  I have decided to sit tight. Thanks.

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