Diamond and Platinum Guest Confirmation Letter

[wemjam]

This is the first one of these I have received all year (even thought I have cruised 4 times already), and thought I would share in case others might not have seen it either.  It answer specific questions I have seen recently on this board being debated or asked.

 

VIFP PLATINUM AND DIAMOND GUESTS UPDATE AND ONLINE CHECK-IN INVITATION

Dear Valued Platinum and Diamond Guests, This communication is being sent to our booked Platinum and Diamond guests.  It is independent from any request our guests might have pending for an exemption to vaccine requirements, and the receipt of this communication is not any indication of the status of your request. We want to thank you for the loyalty and support you have shown Carnival, and also make you aware of the new way to redeem your VIFP amenities. These changes were designed in accordance with our new Have Fun. Be Safe. protocols to minimize the number of stateroom deliveries, while making it easier for you to collect some of your benefits. Moving forward, certain VIFP amenities will be linked to your Sail & Sign folio for electronic redemption, like how we currently handle complimentary laundry.  Simply claim your benefit, using your Sail & Sign card, and a one-time credit for that item will be posted on your folio and be visible on your statement. Complimentary Beverages Brunch Beverage – redeemable in the dining room. 1.5L Bottled Water – redeemable from any bar, restaurant or your stateroom.  Chocolate Delight (5+ Day Cruises) A tasty treat will be ready for you to enjoy; just call room service to schedule delivery. Carnival Logo Gift & Ship Pin Please visit our Photo Gallery to claim your Carnival logo gift and your Carnival ship pin.  We encourage you to claim your gifts no later than two days prior to the end of your cruise. We also want you to know that given our focus on meeting the Centers for Disease Control and Prevention’s (CDC) requirements and implementation of new health and safety protocols, we will need to adjust how we deliver some of the VIFP priority benefits, as follows: ONLINE CHECK-IN – All guests will be required to complete Online Check-In, which will open 14 days prior to sailing.  Platinum and Diamond guests will be given 48 hours advance access to select their preferred Arrival Appointment. Please visit My Cruise Manager on Carnival.com starting at 16 days prior to sailing to complete your Online Check-In and select the Arrival Appointment that works best for your plans.  Due to additional embarkation day processes, all guests will have to arrive promptly at their Arrival Appointment.  Regrettably, we cannot accommodate any early arrivals and guests will be turned away and asked to return at their assigned time.    STATEROOM ACCESS – Due to enhanced cleaning and sanitation, staterooms may not be ready at the time of boarding for the early Arrival Appointments.   If you have not checked your bags, feel free to quickly drop off your luggage while our crew puts the finishing touches on your stateroom.  This will allow you to complete your e-mustering process and start your vacation promptly.   WATER SHUTTLE PRIORITY – Priority water shuttle debark will be provided subject to local guidance at the destinations we visit, which may change without prior notice.  Our team on board will keep you informed of the debarkation plans for each port.   CASINO – Although we are currently unable to host casino tournaments on board, you will be given US$25 in Casino FunPlay®, in addition to any other FunPlay® you might be entitled to as part of your booking.   DEBARK – We will do our best to offer priority debarkation, however, this may not be possible if we have unusually high numbers of Platinum and Diamond guest on board. We thank you for your understanding and patience as we work through our restart plans.  Your continued support means a lot to us and our great staff and crew can’t wait to welcome you back on board! Sincerely,

Christine Duffy President, Carnival Cruise Line

[Jamman54]

Yep, old news, but thanks for posting it for those that haven't seen it. 

[wemjam]

4 minutes ago, Jamman54 said:

Yep, old news, but thanks for posting it for those that haven't seen it. 

Yea, I know, but there are still a lot of recent questions about these still.

[pcvtmom]

I got one of these before our cruise back in February.  I put it in my travel folder, and BOY was I glad.  The QR codes in our room with Platinum/Diamond info never worked, so I referred to my letter to collect my goodies. I'm keeping it until the protocols for this change. 

[csm5986142]

Thanks for posting!  Even though we have been on many cruises since the restart (and have several booked) I rarely get emails from Carnival (seems to be glitch in either my system or theirs).  So I appreciate seeing communication others are receiving.

[calicruzr]

On 8/26/2022 at 12:07 PM, wemjam said:

This is the first one of these I have received all year (even thought I have cruised 4 times already), and thought I would share in case others might not have seen it either.  It answer specific questions I have seen recently on this board being debated or asked.

 

VIFP PLATINUM AND DIAMOND GUESTS UPDATE AND ONLINE CHECK-IN INVITATION

Dear Valued Platinum and Diamond Guests, This communication is being sent to our booked Platinum and Diamond guests.  It is independent from any request our guests might have pending for an exemption to vaccine requirements, and the receipt of this communication is not any indication of the status of your request. We want to thank you for the loyalty and support you have shown Carnival, and also make you aware of the new way to redeem your VIFP amenities. These changes were designed in accordance with our new Have Fun. Be Safe. protocols to minimize the number of stateroom deliveries, while making it easier for you to collect some of your benefits. Moving forward, certain VIFP amenities will be linked to your Sail & Sign folio for electronic redemption, like how we currently handle complimentary laundry.  Simply claim your benefit, using your Sail & Sign card, and a one-time credit for that item will be posted on your folio and be visible on your statement. Complimentary Beverages Brunch Beverage – redeemable in the dining room. 1.5L Bottled Water – redeemable from any bar, restaurant or your stateroom.  Chocolate Delight (5+ Day Cruises) A tasty treat will be ready for you to enjoy; just call room service to schedule delivery. Carnival Logo Gift & Ship Pin Please visit our Photo Gallery to claim your Carnival logo gift and your Carnival ship pin.  We encourage you to claim your gifts no later than two days prior to the end of your cruise. We also want you to know that given our focus on meeting the Centers for Disease Control and Prevention’s (CDC) requirements and implementation of new health and safety protocols, we will need to adjust how we deliver some of the VIFP priority benefits, as follows: ONLINE CHECK-IN – All guests will be required to complete Online Check-In, which will open 14 days prior to sailing.  Platinum and Diamond guests will be given 48 hours advance access to select their preferred Arrival Appointment. Please visit My Cruise Manager on Carnival.com starting at 16 days prior to sailing to complete your Online Check-In and select the Arrival Appointment that works best for your plans.  Due to additional embarkation day processes, all guests will have to arrive promptly at their Arrival Appointment.  Regrettably, we cannot accommodate any early arrivals and guests will be turned away and asked to return at their assigned time.    STATEROOM ACCESS – Due to enhanced cleaning and sanitation, staterooms may not be ready at the time of boarding for the early Arrival Appointments.   If you have not checked your bags, feel free to quickly drop off your luggage while our crew puts the finishing touches on your stateroom.  This will allow you to complete your e-mustering process and start your vacation promptly.   WATER SHUTTLE PRIORITY – Priority water shuttle debark will be provided subject to local guidance at the destinations we visit, which may change without prior notice.  Our team on board will keep you informed of the debarkation plans for each port.   CASINO – Although we are currently unable to host casino tournaments on board, you will be given US$25 in Casino FunPlay®, in addition to any other FunPlay® you might be entitled to as part of your booking.   DEBARK – We will do our best to offer priority debarkation, however, this may not be possible if we have unusually high numbers of Platinum and Diamond guest on board. We thank you for your understanding and patience as we work through our restart plans.  Your continued support means a lot to us and our great staff and crew can’t wait to welcome you back on board! Sincerely,

Christine Duffy President, Carnival Cruise Line

 

[calicruzr]

Thank you so much for posting this. First cruise back since Covid was July 3 rd in Alaska. This was not communicated so didn’t know what was going on . I put that in my review so happy to see that this is now communicated… 👍👍

[Wennfred]

They failed to mention the free laundry service.

[pe4all]

Interesting they state that the free water can be obtained in your stateroom.  We tried this in June and were immediately charged for the bottles by our steward.  Went to Guest Services and they reversed the charge.

[mz-s]

1 minute ago, pe4all said:

Interesting they state that the free water can be obtained in your stateroom.  We tried this in June and were immediately charged for the bottles by our steward.  Went to Guest Services and they reversed the charge.

 

Did you tell the steward you wanted them to count as your free bottle?

[wemjam]

Just now, mz-s said:

 

Did you tell the steward you wanted them to count as your free bottle?

Yea were afraid that would happen to us too... didn't want to take a chance so we just got our in the dining room or bar.  Good thing I guess based on your experience.  OOps meant to quote the one above you mz-s 😁

Edited August 29, 2022 by wemjam

[pe4all]

Just now, mz-s said:

 

Did you tell the steward you wanted them to count as your free bottle?

Yes, but guess he forgot.  No biggie - gave me extra steps on my health app going to GS - lol.

[mz-s]

Just now, wemjam said:

Yea were afraid that would happen to us too... didn't want to take a chance so we just got our in the dining room or bar.  Good thing I guess based on your experience.  OOps meant to quote the one above you mz-s 😁

 

I always get them from the bar too. Actually I sort of like this better than when they were delivered to the room, because when you get them from the bar they're usually cold.

[wemjam]

Just now, mz-s said:

 

I always get them from the bar too. Actually I sort of like this better than when they were delivered to the room, because when you get them from the bar they're usually cold.

Yep very true! and I liked they offered them to us in the dinning room!  Didn't know we could do that until our 2nd one out this year and the waiter offered saying "you have your free Diamond water would you like that."  We always preorder and get small bottles delivered to the room for our cruise since they are easier to drink and carry around... so it was nice to have the free big bottles for our dinner.

[mz-s]

8 hours ago, Wennfred said:

They failed to mention the free laundry service.

 

I think the email is only mentioning benefits that have changed recently. The laundry service is the same as it's always been.

[wemjam]

4 minutes ago, mz-s said:

 

I think the email is only mentioning benefits that have changed recently. The laundry service is the same as it's always been.

Agreed.  I WISH I had received this email before the last 4 cruises this year instead of just now before this one coming up.  Hubby and I missed out on the free $25 each free play in the Casino because we didn't know about the change.

Edited August 29, 2022 by wemjam

[mz-s]

1 minute ago, wemjam said:

Agreed.  I WISH I had received this for the last 4 cruises this year.  Hubby and I missed out on the free $25 each free play in the Casino because we didn't know about the change.

 

There is a QR Code in the staterooms that goes over VIFP benefits, but come to think of it I don't think I've ever scanned it so I don't know if it explains how to redeem these things or not.

 

Incidentally I don't know if Carnival has the wrong email address for me for things like this, or if I've unsubscribed somehow, but I rarely receive emails like this. My wife gets them all and we travel together so it's fine though.

[maryann2]

17 minutes ago, mz-s said:

 

I always get them from the bar too. Actually I sort of like this better than when they were delivered to the room, because when you get them from the bar they're usually cold.

They stopped allowing this on the Splendor a couple of weeks ago.  Told us to use the ones in the room. 

[nlktx49]

1 hour ago, wemjam said:

Yep very true! and I liked they offered them to us in the dinning room!  Didn't know we could do that until our 2nd one out this year and the waiter offered saying "you have your free Diamond water would you like that."  We always preorder and get small bottles delivered to the room for our cruise since they are easier to drink and carry around... so it was nice to have the free big bottles for our dinner.

I didn't know you could get them in the dining room, we always get them from one of the bars. We'd see people getting them in the dining room, I thought they just wanted bottled water with their meal!

[Wennfred]

23 hours ago, maryann2 said:

They stopped allowing this on the Splendor a couple of weeks ago.  Told us to use the ones in the room. 

Did you check with another Bar? Also did you get charged for the one in your cabin?

[NCTribeFan]

I got this email on January 28th.  I sailed Pride on January 30th.  I totally forgot to get any of that but I'm pretty sure my bottle of water was in the cabin.

 

Since I'll be on Pride for 32 days beginning in October, maybe I'll actually remember to get some of these things.  Definitely the water (although I've ordered water for the first leg).  And my casino credit.  Maybe a ship pin (don't think I have one from Pride but I might).

 

I've been reading that the tender process on Pride in Europe has been pretty dreadful.  I'm sure there are many, many Plat/Diamond on her this summer.  Thankfully, we only have a couple of tender ports out of the 17 ports where we'll call. 

[maryann2]

8 hours ago, Wennfred said:

Did you check with another Bar? Also did you get charged for the one in your cabin?

I only tried the main lobby bar where I had received it before.

I was not charged for using the one in the cabin.

[jcool]

Thanks, Wemjam for putting this up. 

I just became Platinium on my late cruise.  I did not know what I was suppose to get so I miss my casino $25. But I got everything else. 

[blakeamy]

Thank you for sharing. I get lots of carnival emails, but I never got this. The QR code in the room just takes you to the generic chart listing all the benefits. I shared the info with a table mate that had no idea of the $25 casino free play either.