Refundable Refund

[ratherbecruzin]

We recently sailed on Enchanted Princess  for 40 days.  On our folio account we had $700 non refundable credit and $1400 refundable credit. We used up all of our non refundable credit on the ship and I verified with the customer service desk that $1400 would be refunded to us via check in the coming 6-8 weeks. I verified this four times. Yesterday I received a check for $908.00.  Does anyone know who I should contact for the rest of the money due us?   Thank you for your thoughts.

[cruzsnooze]

Did you get a printed copy of your folio to verify your daily balances?  Verbal means nothing and it's all in writing at guest services. Did you have any plus plans  or if not did they automatically charge you daily gratuity?

[ratherbecruzin]

 Did have the plus plan. I have a copy of the summary after our third cruise and that one showed $1014. That was before the  refundablewas added on the forth cruise. That one showed $1400.

[pompeii]

Maybe you'll be getting separate checks for the separate cruises?  Just a thought.

 

I am also just off the Enchanted, and we received an emailed summary of onboard charges that showed our refund due as "referred to corporate finance."  Ours was much less than yours but we agreed with the total.  Did you get an email after your final cruise?

[ratherbecruzin]

Yes but unfortunately don’t have it anymore. That’s my fault!

[Perky1]

We got a summary of our account by email 2 days after we disembarked.  I had screen printed the total before I got off the ship and they did match.  We were on the enchanted as well, but only for 10 days.  Refund cheque has not arrived yet.  We disembarked March 09.

[Rick&Jeannie]

12 minutes ago, ratherbecruzin said:

Yes but unfortunately don’t have it anymore. That’s my fault!

I assume you've tried recovering from trash...or from your email provider...?

[ratherbecruzin]

You were smart to take a screen shot. Since I got confirmation from customer service four times I didn’t do anything more. It’s my fault I didn’t save a copy.  I got on Enchanted January 28th and ended March 9th.

I hope I can get the rest of the refund.  In all, We had a wonderful 40 days and have it booked next year for 40 days again where I’ll be more careful!

[Perky1]

2 hours ago, ratherbecruzin said:

You were smart to take a screen shot. Since I got confirmation from customer service four times I didn’t do anything more. It’s my fault I didn’t save a copy.  I got on Enchanted January 28th and ended March 9th.

I hope I can get the rest of the refund.  In all, We had a wonderful 40 days and have it booked next year for 40 days again where I’ll be more careful!

We will be on the Feb 16th leg next year!  Maybe we will run into one another, who knows…. Maybe we did.

[Shelly97060]

If you used a TA they can request a copy of your folio for you and also inquire about the refund on your behalf.  If you booked directly you can contact Princess and ask for a copy of your recent folio, (you should be able to use the chat feature for this) - once you have the copy of the folio in hand you can email customerrelations@princesscruises.com or call Princess for help sorting through the issue.

 

you may want to wait a few days to see if a second check shows up. It’s possible that the amount of refund was split between you and your travel companion ( depending on where credit was from). 

Edited April 1, 2023 by Shelly97060

[ratherbecruzin]

Thank you! I’ll try that!

[billco]

On 3/31/2023 at 8:36 AM, ratherbecruzin said:

We recently sailed on Enchanted Princess  for 40 days.  On our folio account we had $700 non refundable credit and $1400 refundable credit. We used up all of our non refundable credit on the ship and I verified with the customer service desk that $1400 would be refunded to us via check in the coming 6-8 weeks. I verified this four times. Yesterday I received a check for $908.00.  Does anyone know who I should contact for the rest of the money due us?   Thank you for your thoughts.

Is it possible that one of you had a debit of $492? For example, we recently completed a 30 day cruise on the Discovery Princess (B2B2B2B2B). Princess can have some creative folio accounting. During the cruises OBC was cumulative and the folio would show the total of the two accounts each time I looked at. On the last day our total folio showed $400 military refundable OBC ($50+$50+100+100+100) and $41 nonrefundable OBC, so I thought I would be getting a check for $400 in a few weeks. Not so. The first day home we got two email summaries of charges. The folio I got in my email reflected a charge of $176.91 transferred from my wife's account. Princess then deleted a $100 Shareholder credit and 2 $50 FCCs from previous segments to make my total credit $200 less and the check I'll be receiving $241 instead of $400.

 

Night before disembarkation:

My Folio

Credits -$1427.48

Charges $809.27

Total  - $618.21

Wife's Folio

Credits - $583.98

Charges $760.89

Total $176.91

 

Total Refundable $400

Total Nonrefundable $41.30 

 

Folio email following cruise

Credits -$1227.48

Folio to Folio Transfer Mrs $176.91

Referred to Corporate Finance $241.30 

Charges $1227.48

Wife's Folio

Folio to Folio Transfer - $176.91

Charges $776.64

Credits $776.64

 

[Steelers36]

4 hours ago, billco said:

Is it possible that one of you had a debit of $492? For example, we recently completed a 30 day cruise on the Discovery Princess (B2B2B2B2B). Princess can have some creative folio accounting. During the cruises OBC was cumulative and the folio would show the total of the two accounts each time I looked at. On the last day our total folio showed $400 military refundable OBC ($50+$50+100+100+100) and $41 nonrefundable OBC, so I thought I would be getting a check for $400 in a few weeks. Not so. The first day home we got two email summaries of charges. The folio I got in my email reflected a charge of $176.91 transferred from my wife's account. Princess then deleted a $100 Shareholder credit and 2 $50 FCCs from previous segments to make my total credit $200 less and the check I'll be receiving $241 instead of $400.

 

Night before disembarkation:

My Folio

Credits -$1427.48

Charges $809.27

Total  - $618.21

Wife's Folio

Credits - $583.98

Charges $760.89

Total $176.91

 

Total Refundable $400

Total Nonrefundable $41.30 

 

Folio email following cruise

Credits -$1227.48

Folio to Folio Transfer Mrs $176.91

Referred to Corporate Finance $241.30 

Charges $1227.48

Wife's Folio

Folio to Folio Transfer - $176.91

Charges $776.64

Credits $776.64

 

Do you think the cancelled out some Non-Ref OBC/FCC since you had a large credit balance rolling forward? 

 

Lesson learned is get that cash out while on board.  

[LACruiser88]

24 minutes ago, Steelers36 said:

Lesson learned is get that cash out while on board. 

We never leave $$$ on our onboard account!

[billco]

1 hour ago, Steelers36 said:

Do you think the cancelled out some Non-Ref OBC/FCC since you had a large credit balance rolling forward? 

 

Lesson learned is get that cash out while on board.  

I think they canceled it out so they could take my wife’s charges out of the refundable OBC. If I had taken cash out they might have taken all my refundable OBC. I think they were going to get my wife’s charges one way or the other. Never had anything like this happen before. I didn’t want to make a trip to the Casino each cruise, but I might from now on. I certainly didn’t want to carry that much cash around.

[Steelers36]

5 minutes ago, billco said:

I think they canceled it out so they could take my wife’s charges out of the refundable OBC. If I had taken cash out they might have taken all my refundable OBC. I think they were going to get my wife’s charges one way or the other. Never had anything like this happen before. I didn’t want to make a trip to the Casino each cruise, but I might from now on. I certainly didn’t want to carry that much cash around.

Another thought I just had, is if you had sufficient cash, you could go to GS and deposit into your wife's account to keep it to >= $0 and, with nothing owing, perhaps you would be able to collect all of the Ref OBC?  (Sort of like doing a transfer from your account to hers, but not directly so to say).  

 

Another thought is I wonder what would have happened if you took $400 Ref OBC out one first leg?  Seems like you had plenty Non-Ref to cover your charges.

Edited April 1, 2023 by Steelers36

[billco]

14 hours ago, LACruiser88 said:

We never leave $$$ on our onboard account!

Following my folio throughout the 5 cruises I thought i wasn't leaving any $$$ on my account. I learned a lesson about Princess economics and was offering an explanation to the OP of what might have happened. 

[billco]

13 hours ago, Steelers36 said:

Another thought I just had, is if you had sufficient cash, you could go to GS and deposit into your wife's account to keep it to >= $0 and, with nothing owing, perhaps you would be able to collect all of the Ref OBC?  (Sort of like doing a transfer from your account to hers, but not directly so to say).  

 

Another thought is I wonder what would have happened if you took $400 Ref OBC out one first leg?  Seems like you had plenty Non-Ref to cover your charges.

After the first leg I only had $50 refundable OBC. Thanks for your suggestions. During the cruise I would receive an email folio summary after each segment. The folio always showed a total refundable and nonrefundable OBC except the final. I had no reason to think Princess would delete $200 in past nonrefundable OBC so they could take my wife's charges out of my refundable OBC.

Edited April 2, 2023 by billco