360 invitation phone call

[triple7tahoe]

I know this is a first world problem but I would like to share a recent experience. I received a phone call (Santa Clarita area code) about 8 days prior to boarding the Enchanted Princess for B2B2B cruises. Of course I accepted. On the way to the airport, I received another call inviting me to 360 for second cruise and I accepted. Once aboard the ship, I was able to attend the first offer. On the morning of the second cruise, I received a call at 8AM confirming the second dinner only to get another call around 20 minutes later, cancelling the dinner as the equipment had a malfunction-That was not rescheduled. Nor did I hear anything about the third week. When I returned home after finishing the three cruises, I turned my phone back on and saw that I had five voicemails with invitations to 360 for the third cruise. All those call came while I was aboard the ship but nobody on the ship said anything about being invited. I will call the number tomorrow and ask where the breakdown in communication is taking place? As I said, a first world problem, but I would like to have gone a second time and it looks like I might have even been able to go three times. 🙂 

[AtlantaCruiser72]

@triple7tahoe were you in a suite?  If not was it related to your tier status or being amongst the most travelled guests?  Wonderful that you were invited, but sorry the communication was subpar. 

[triple7tahoe]

7 minutes ago, AtlantaCruiser72 said:

@triple7tahoe were you in a suite?  If not was it related to your tier status or being amongst the most travelled guests?  Wonderful that you were invited, but sorry the communication was subpar. 

Were not in a suite but do have small casino status. We have made friends with some of the staff on the ship and that seems to get us an invitation also. When we did it on the Discovery, one of the restaurant managers recognized my wife from previous cruises and invited us.

[CynCyn]

2 hours ago, triple7tahoe said:

I know this is a first world problem but I would like to share a recent experience. I received a phone call (Santa Clarita area code) about 8 days prior to boarding the Enchanted Princess for B2B2B cruises. Of course I accepted. On the way to the airport, I received another call inviting me to 360 for second cruise and I accepted. Once aboard the ship, I was able to attend the first offer. On the morning of the second cruise, I received a call at 8AM confirming the second dinner only to get another call around 20 minutes later, cancelling the dinner as the equipment had a malfunction-That was not rescheduled. Nor did I hear anything about the third week. When I returned home after finishing the three cruises, I turned my phone back on and saw that I had five voicemails with invitations to 360 for the third cruise. All those call came while I was aboard the ship but nobody on the ship said anything about being invited. I will call the number tomorrow and ask where the breakdown in communication is taking place? As I said, a first world problem, but I would like to have gone a second time and it looks like I might have even been able to go three times. 🙂 

That’s a bummer, but I think you are expecting too much that staff in the ship know who staff in Santa Clarita are leaving messages for.

[PacnGoNow]

5 hours ago, triple7tahoe said:

I know this is a first world problem but I would like to share a recent experience. I received a phone call (Santa Clarita area code) about 8 days prior to boarding the Enchanted Princess for B2B2B cruises. Of course I accepted. On the way to the airport, I received another call inviting me to 360 for second cruise and I accepted. Once aboard the ship, I was able to attend the first offer. On the morning of the second cruise, I received a call at 8AM confirming the second dinner only to get another call around 20 minutes later, cancelling the dinner as the equipment had a malfunction-That was not rescheduled. Nor did I hear anything about the third week. When I returned home after finishing the three cruises, I turned my phone back on and saw that I had five voicemails with invitations to 360 for the third cruise. All those call came while I was aboard the ship but nobody on the ship said anything about being invited. I will call the number tomorrow and ask where the breakdown in communication is taking place? As I said, a first world problem, but I would like to have gone a second time and it looks like I might have even been able to go three times. 🙂 

You must be very popular!  I’m surprised that anyone would get more than one invite on a b2b, unless a suite guest. So, that’s interesting.  Unless one shoe doesn’t know what the other shoe is doing. We are talking about PCL.😳

 

Seriously, I was told the invites come from corporate to the ship 360 coordinator and then they should have contacted you on the ship at that point.

They were working the invites as though they were 3 separate cruises, it sounds like.

[skynight]

Seems like a poor system to invite by cell phone call while you are on board. Better if you received written notice or at least a call on the cabin phone. 

[chrysalis]

5 minutes ago, skynight said:

Seems like a poor system to invite by cell phone call while you are on board. Better if you received written notice or at least a call on the cabin phone. 

earlier in the year, the 360 Manager would find people on the ship with his medallion device and talk face to face and/or phone them in their cabin.

[PacnGoNow]

1 hour ago, skynight said:

Seems like a poor system to invite by cell phone call while you are on board. Better if you received written notice or at least a call on the cabin phone. 

They probably were working one cruise at a time.  Would be best if they would pull up their record and see all the b2b’s.

😳

[memoak]

Another good reason not to turn off your phone during a cruise. We use ours to text the various members of our traveling group and check folios 

[Steelers36]

28 minutes ago, memoak said:

Another good reason not to turn off your phone during a cruise. We use ours to text the various members of our traveling group and check folios 

Agree, but I wouldn't receive a cell phone call on the ship at sea - not in port for that matter as I use a local SIM when we are travelling.  I would be on MINT if in USA and something else if in Europe.  Much too expensive to use my normal.  I would think PCL personnel doing these invites ought to be checking what the guest is doing and be smart enough to realize they are on a ship. 

 

They could also email if not getting an answer.  Far more chance for a guest to pick up email than answer a phone call at sea.

 

[ChangeOrder]

On 7/17/2023 at 9:28 AM, Steelers36 said:

Agree, but I wouldn't receive a cell phone call on the ship at sea - not in port for that matter as I use a local SIM when we are travelling.  I would be on MINT if in USA and something else if in Europe.  Much too expensive to use my normal.  I would think PCL personnel doing these invites ought to be checking what the guest is doing and be smart enough to realize they are on a ship. 

 

They could also email if not getting an answer.  Far more chance for a guest to pick up email than answer a phone call at sea.

 

Wifi calling works even with your cell service disabled. 
 

OP did they also send email invitations to you?

[triple7tahoe]

On 7/19/2023 at 2:18 PM, ChangeOrder said:

Wifi calling works even with your cell service disabled. 
 

OP did they also send email invitations to you?

No emails-Since we were part of group for first cruise, and were cruising with top a top 2 MTP, we got to know the 360 manager: and found out that the Entertainment Director was part of the management for the event we were able to get friend invited. 360 manager, Johnas (sp) knew us well. He did not seem to have advanced notice (start of cruise) of who was invited/or received phone calls, He certainly did not mention it to us when 2nd cruise offer resulted in 360 being broken for our sitting. We thought he might have said something like "Oh, we will get you next week". We did not even know we were invited until I got home and saw missed messages. 😞

 

[Whippet69]

I’m curious  - what is 360?

[ChangeOrder]

1 minute ago, Whippet69 said:

I’m curious  - what is 360?

It's a new entertainment dining experience being offered. Similar to Le Petit Chef that Celebrity offers on their ships. Although Celebrity runs a lot more diners at once with theirs 😞

[Whippet69]

Thanks - and do you know what the qualifying factors are?  I’ve never heard of the program.

[memoak]

6 minutes ago, ChangeOrder said:

It's a new entertainment dining experience being offered. Similar to Le Petit Chef that Celebrity offers on their ships. Although Celebrity runs a lot more diners at once with theirs 😞

It is only on 2 ships. All full suites get invited the others would be casino guests, people with tons of days with Princess or those who know someone invited and can pull some strings. It is currently a 7 course tasting menu with a visual surround sound presentation. It is a wonderful experience