I just had to share😁

[traceytd]

I just emailed my shareholder benefit form and my stock statement to Princess and within 15 minutes, they had already applied my onboard credit and sent me an email. WOW I’m impressed and happy 😁😁😁

i just had to share… they’re on the ball….

[hop2it]

How far away is your sail date? Not sure if it matters how soon this can be taken care of.

[traceytd]

3 minutes ago, hop2it said:

How far away is your sail date? Not sure if it matters how soon this can be taken care of.

My sailing is December 3

[tetleytea]

Meanwhile I have emailed customer services at least 30 times (literally) and they have not responded even once.  And every time I call Princess, they turn around and say to email customer services.     About a sailing that same month. 

Edited September 20, 2023 by tetleytea

[beg3yrs]

1 hour ago, hop2it said:

How far away is your sail date? Not sure if it matters how soon this can be taken care of.

Last Sunday night I emailed a benefit request and first thing Monday morning the credit had been applied. This is for a cruise in September of 2025, yes, 2025.

[traceytd]

28 minutes ago, tetleytea said:

Meanwhile I have emailed customer services at least 30 times (literally) and they have not responded even once.  And every time I call Princess, they turn around and say to email customer services.     About a sailing that same month. 

Do you send it to sbpcl@princesscruises.com

I sent the form, and my statement to this email address 

 

[tetleytea]

Mine's not a shareholder OBC issue.  It's a travel insurance issue.  Your subject line was general and suggested that Princess is on the ball.  Maybe their shareholder OBC is on the ball, but my experience with Princess could not be more the exact opposite.  

Edited September 20, 2023 by tetleytea

[BamaVol]

It might be hard to believe if you spend too much time on this board, but Princess gets some things right.  It appears that some change took place in the last 6-9 months and shareholder OBC is now granted very quickly.  

[Italy52]

1 hour ago, beg3yrs said:

Last Sunday night I emailed a benefit request and first thing Monday morning the credit had been applied. This is for a cruise in September of 2025, yes, 2025.

Wow!  I have an Alaskan cruise that is sailing on May 6, 2025 and was holding off requesting my credit because I thought they would deny it being that the cruise is so far off.  Thanks for the information, I will give it a try.

[Robkat]

Thank you for sharing @traceytd!

 

There are plenty of posts about problems and things done badly by Princess, so it was good to hear your particular experience. 

 

Enjoy that OBC and gave a great cruise!

[Momma Mojito]

This is the response that I received when I emailed Princess my stock info on September 12

 

Thank you for submitting your request for Carnival Corporation Shareholder Benefits.  Due to current high volumes, please allow up to 21 days for processing.  You will receive a confirmation once the benefit has been applied to your booking.  

 

Sincerely,

Princess Cruises

[PacnGoNow]

39 minutes ago, Momma Mojito said:

This is the response that I received when I emailed Princess my stock info on September 12

 

Thank you for submitting your request for Carnival Corporation Shareholder Benefits.  Due to current high volumes, please allow up to 21 days for processing.  You will receive a confirmation once the benefit has been applied to your booking.  

 

Sincerely,

Princess Cruises

That’s just a programmed response. Check your cruise personalizer to see if they added it to your credits.  It will just appear.
 

 

[hop2it]

Our credit appeared less than 24 hours after the request was e-mailed. Hardly makes up for the thousands of dollars in shareholder value lost due to the pandemic disaster, but it's still nice.

[cr8tiv1]

On 9/20/2023 at 6:31 AM, tetleytea said:

Mine's not a shareholder OBC issue.  It's a travel insurance issue.  Your subject line was general and suggested that Princess is on the ball.  Maybe their shareholder OBC is on the ball, but my experience with Princess could not be more the exact opposite.  

You may not be getting a response from CS since your inquiry is related to insurance.  Have you contacted AON?  AON has been very responsive to my questions and concerns. 

[BamaVol]

1 hour ago, Momma Mojito said:

This is the response that I received when I emailed Princess my stock info on September 12

 

Thank you for submitting your request for Carnival Corporation Shareholder Benefits.  Due to current high volumes, please allow up to 21 days for processing.  You will receive a confirmation once the benefit has been applied to your booking.  

 

Sincerely,

Princess Cruises

I don’t think anyone hears back after it’s been posted. You have to look for it. Or you can be pleasantly surprised later while onboard. But it does seem to be posting in far less than the 21 days. 

[nasa1974]

I will agree that Princess was on the ball when I applied for my SOBC for my 2024 cruises. However, I did a re-fare in June for an October cruise, and Tuesday I finally got the refund to my gift card. Not very timely.