Shmoo here Posted November 29, 2023 #26 Share Posted November 29, 2023 7 hours ago, OlsSalt said: Monday HAL website - very jumpy at first, and then it settled down. Had to power past the initial erratic scene openings. 35 minutes ago, Foggy Bay said: It finally just randomly worked- It's still not working for me. I'm able to get there using incognito, and Edge works for me (neither of which are what I used to use to access the site). Link to comment Share on other sites More sharing options...
oakridger Posted November 29, 2023 #27 Share Posted November 29, 2023 These problems have been going on for ages! HAL, get it together! ~Nancy 2 Link to comment Share on other sites More sharing options...
crystalspin Posted November 29, 2023 #28 Share Posted November 29, 2023 15 minutes ago, oakridger said: These problems have been going on for ages! HAL, get it together! I know and it's always so random! Sometimes different browser works, usually an incognito browser window works (but not always!) -- today I worked out you have to use a FRESH incognito window -- HAL's own cookies seem to cause their website to malfunction! 2 Link to comment Share on other sites More sharing options...
tuolumne couple Posted November 29, 2023 #29 Share Posted November 29, 2023 I have never had a problem with the HAL website. No issues ever. 2 Link to comment Share on other sites More sharing options...
Shmoo here Posted November 29, 2023 #30 Share Posted November 29, 2023 2 hours ago, tuolumne couple said: I have never had a problem with the HAL website. No issues ever. I never did either. Until about 2 months ago. 1 Link to comment Share on other sites More sharing options...
57redbird Posted November 29, 2023 #31 Share Posted November 29, 2023 Not with the website but with the phone --- trying to call our PCC & the greeting message keeps looping even after you've pressed 2.....finally sent him an email. Link to comment Share on other sites More sharing options...
crystalspin Posted November 29, 2023 #32 Share Posted November 29, 2023 Just now, 57redbird said: Not with the website but with the phone --- trying to call our PCC & the greeting message keeps looping even after you've pressed 2.....finally sent him an email. Called my wonderful PCC yesterday to re-fare two cruises with the Cyber Sale. Her voice recording said she was out of the office and NOT to leave a message because no one would return it. To press 0 to be connected to someone. That person was presumably at the Philipines Call Center and took all my information, then transferred me to a Pricing Specialist without giving her any of the data he had asked for (!). She however was wonderful. I just wonder if my PCC is gone for good... Link to comment Share on other sites More sharing options...
CruizAddict Posted November 30, 2023 #33 Share Posted November 30, 2023 On 11/28/2023 at 10:49 PM, oakridger said: These problems have been going on for ages! HAL, get it together! ~Nancy Agreed. I have called HAL and posted complaints. The first time I was told they were "upgrading" the system. The second time I was told I had to download Chrome for it to work. What kind of a business has the customer "fix" their site? I'm sure it will be working just fine when final payment is due! Link to comment Share on other sites More sharing options...
RuthC Posted November 30, 2023 #34 Share Posted November 30, 2023 5 hours ago, CruizAddict said: I'm sure it will be working just fine when final payment is due! Don't be so sure. I have read several posts who are reporting their final payment is due and they can't get the HAL site to accept a payment. I highly recommend you not wait until the last minute if you plan to make a final payment directly to HAL via the website. 2 1 Link to comment Share on other sites More sharing options...
lakedweller64 Posted December 1, 2023 #35 Share Posted December 1, 2023 Hal’s web site is more like a disaster.it is by far the worst of all the cruise web sites I use. 3 Link to comment Share on other sites More sharing options...
Reagan0712 Posted December 1, 2023 #36 Share Posted December 1, 2023 I’m beginning to think they took a laptop to the zoo in Seattle, put it in front of an orangutan and said build us a website. 1 4 Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted December 1, 2023 #37 Share Posted December 1, 2023 I swear, when researching cruises on the HAL site I sometimes feel like I’m being punked. At this point HAL should be seriously ashamed. 1 Link to comment Share on other sites More sharing options...
DiveMaster Posted February 13 #38 Share Posted February 13 Having troubles with HAL's website. Sometimes I log in and have no past cruises, existing reservations and etc. and other times I do. Website would not accept my HAL gift cards as payment and I had to call in. Now looking into a cruise, but I cannot even find any cabins.👎 Link to comment Share on other sites More sharing options...
Bristol5 Posted February 13 #39 Share Posted February 13 Trying to Check-in for upcoming March cruise and just get an "error" message! Any suggestions? Link to comment Share on other sites More sharing options...
daisy-mae Posted February 13 #40 Share Posted February 13 I have had some luck in going to my account, and clicking on "make a payment" (even though there is no balance owing). That usually takes me to a page that displays the booking information. Link to comment Share on other sites More sharing options...
bobomonkeyrage Posted February 13 #41 Share Posted February 13 I don't think there has ever been a time when someone isn't having a problem HAL's website... 5 Link to comment Share on other sites More sharing options...
puggymom Posted February 13 #42 Share Posted February 13 I have yet to sail on HAL but was looking for 2025 cruises that are not found on their site, but on other search engine sites, such as cruise critic, I can find all these cruises that don't exist on their site. Came here to see if there was a website issue and apparently there is. Link to comment Share on other sites More sharing options...
Dutchman48 Posted February 13 #43 Share Posted February 13 37 minutes ago, puggymom said: I have yet to sail on HAL but was looking for 2025 cruises that are not found on their site, but on other search engine sites, such as cruise critic, I can find all these cruises that don't exist on their site. Came here to see if there was a website issue and apparently there is. Web issues is more of not being able to drill father down in a cruise selection such as room category. About the only cruises i have seen on other web sites that have not shown up on HAL's are sold out cruises and charter cruises. It is possible some big box stores get a preview of what is coming, but not sure if you could book it prior to HAL releasing it. I have put in for a future dam request (Not same as a future cruise request) for a cruise HAL normally has every other year. This just let me have first choice when released, not booked. I knew the were going to do a (25 or 26 day)round trip Iceland out of Boston last year and wanted to ensure I got the category I wanted as they were all booked when I tried a few years back. Link to comment Share on other sites More sharing options...
Rare Niagarawine Posted February 13 #44 Share Posted February 13 Yes I tried to book my dinner with HIA and could not. This is the second week of trying Link to comment Share on other sites More sharing options...
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