Can't login Royal App

[StrikeEagle]

Does anyone having log in issues with the Royal App on your cellphone today (not counting if you are already stay login all the time).   I'm able to login into my RCI account using PC and the website,  but on the cell phone app (Android),  it kept on displaying "Sorry, we hit a snag, we're able to complete your request, so please try again later" after I put in my email address and password.
Thanks

Edited April 9 by StrikeEagle

[SplashOfWater]

Same problem on both of our Android phones.

[krusso80]

Same on galaxy

[mets07]

Same issue. Samsung.

[DennysDad]

Android. Uninstalled and reinstalled. Now can't login. Anyone call to complain?

[Biker19]

Just now, DennysDad said:

Android. Uninstalled and reinstalled. Now can't login. Anyone call to complain?

That's not going to fix it - waiting will. 

[jacksmycat]

6 hours ago, DennysDad said:

Android. Uninstalled and reinstalled. Now can't login. Anyone call to complain?

This happened to me. I called and asked and they told me that if it still doesn't work after midnight to call back. Just tried it. It is 2am and still doesn't work. Guess I will try to call back later this morning to make sure they know about it. 

[Dewaldcruiser]

Same problem and it extends to the Celebrity app as well.  Had this problem a week or two ago and it was fixed in a couple of hours.  This time it seems to be taking much longer.

[Colorado Buffalo]

Been down at least 24 hours.

Check in is at 11 pm my time tonight.  What if it's still down then? 

[Lionesss]

11 minutes ago, Colorado Buffalo said:

Been down at least 24 hours.

Check in is at 11 pm my time tonight.  What if it's still down then? 

You won’t be checking in. 
We  are in similar boat. 
 

We sail soon and would like to do simple health check before we get to port

 

Always something. 
 

Be safe. 
 

[OCSC Mike]

13 minutes ago, Colorado Buffalo said:

Been down at least 24 hours.

Check in is at 11 pm my time tonight.  What if it's still down then? 

 

Website not working for you either?

[jacksmycat]

30 minutes ago, Colorado Buffalo said:

Been down at least 24 hours.

Check in is at 11 pm my time tonight.  What if it's still down then? 

You can check in on the website. Not as easy but not difficult.

[jacksmycat]

I put in a work order ticket as well. They said to give them 24-48 hours to fix and if still having issues to call back.

[Lionesss]

Our checkin for next weeks cruise. Picture. Passport info and time all blank when we looked on web site. 
 

HMMMMM

 

 

[ChrisAnthony]

Just tried both Royal and Celebrity.  Both down.

 

[tscoffey]

Your old password will no longer work. After you change it, it will let you login.

[jacksmycat]

5 minutes ago, tscoffey said:

Your old password will no longer work. After you change it, it will let you login.

Not for me. I just tried this and it said oops we are not able to change your password right now.

[tscoffey]

Just now, jacksmycat said:

Not for me. I just tried this and it said oops we are not able to change your password right now.

I see mentioned that it could be isolated to Android phones. My iPhone and iPad both let me in after changing the password.

[Colorado Buffalo]

I'm able to sign-in on my laptop so at least I can check-in tonight at 11 p.m. MDT

[ChrisAnthony]

I just changed my password and now all is good.  A heads up now and again from Royal would be nice.

 

[doghog]

No issues with the app on my Samsung Galaxy Android phone. 

[d9704011]

It wasn't working on ky android phone a couple of hours ago.  I decided to just leave things alone for a bit and let Celebrity get things fixed; works fine now.

[jacksmycat]

Mine is finally working as of just a few minutes ago

[Jetmama1]

I was still logged in on my iPhone. My iPad had logged me out and wouldn’t accept my existing password. As I was double checking it on my phone, I noticed that my iPad app was auto updating. Reset my password and it works perfectly. 

[Nadey]

Made you put in a new password that makes me sick